Customer Service High School

MR. DEREK JOHNSON, SR.

**** ********** **. ********, ** 23860

E mail: ********.**@*****.*** Phone: (C) 804-***-****

OBJECTIVE

To obtain a challenging position with a dynamic organization that will enable me to apply my education,

training, and technical skills to benefit the organization and cultivate the arena for my personal growth and

professional development.

PROFESSIONAL EXPERIENCE

Associate Specialist I, Chester, VA September 2012 April 2013

Assist beneficiaries with diligence and accurate navigation through generated NGD PC system

• Provide customers with answers to account information by accessing PHI (Personal Health

Information)

• Maintain the position covered by the Service Contract Act (SCA) with zero discrepancies

• Maintain legal compliance with the HIPAA Act with Vangent/General Dynamics policies and

guidelines

• Support the BCC contract of company values and assist in decreasing call volumes

• Maintain teamwork and outstanding customer service for Medicare beneficiaries

Lift Truck Operator, Prince George, VA April 2012 September 2012

Receive inventory products, unload, scan and inbound inventory with the use of pallet jack and lift truck for

Perdue Farms, Incorporated.

• Complete substantial paperwork with zero discrepancies

• Review inbound documents and scanned labels to assure product placement

• Maintain and complete inventory placement of product

• Report efficient productivity

• Maintain and carry out efficient safety procedures

Line Supervisor, Lewiston Woodville, NC March 2011 March 2012

Maintain department productivity, assess downtime and turnover accountability for Perdue Farms,

Incorporated.

• Complete substantial paperwork with zero discrepancies

• Review source documents to determine accuracy and completeness of information; follows up to

correct or complete data

• Assure the accountability, proper safety procedures and work ethics are met for 9 associates of the

department

• Report efficient productivity, accountability, and turnover of departmental progression to immediate

supervisor and USDA officials

Sandblaster, Hopewell, VA August 2009 November 2010

Abraded various surface types to remove numerous corrosive and non corrosive adhering chemicals for

Cannon Sline Incorporated.

2

Measured appropriate amounts of abrasives, such as sand and grit for specific projects; assuring

•

accountability and proper usage of all material

Completed and submitted shop work orders, rework, and other miscellaneous paperwork to update

•

individual utilization reports on a daily basis

Maintained and inventoried equipment and carried out blasting operations and procedures in a safe

•

manner

Masked and marked specific areas of objects preventing damage from abrading actions

•

Professional Barber, Petersburg, VA January 2009 September 2009

Provided outstanding customer service and performed a variety of barbering services for Divine Studio 10.

• Cut, shaped, trimmed, tapered and styled customers according to their specifications, using

barbering tools of the trade

• Updated and maintained administrative documentation and financial receipts for management with

zero discrepancies

• Ordered, stocked, and conducted daily inventories to assure material availability for customer needs

and 100 percent accountability of assets

• Cleaned work areas and work tools providing safe and sanitized working conditions

Laborer, Newport News, VA July 2008 September 2008

Performed various construction tasks such as concreting, flooring, roofing, drywall, finishing, etc., to

complete job contracts for Able Body Labor.

• Coordinated with Site Supervisors to determine project needs and to ensure availability of materials,

tools, and equipment

• Utilized, inspected, and performed minor repairs to various power tools; assuring equipment worked

properly and reducing repair/replacement equipment costs

• Prepared project sites by surveying for safety hazards, marking and clearing hazards, and masking

work areas

• Reported status of equipment service ability, crew members work ethics, and project status to Site

Supervisors

Carpenter Assistant, Como, NC September 2002 February 2004

Performed various carpenter tasks such as remodeling, framing, roofing, foundation, flooring, and

completion of housing and building contracts for R.L. Construction.

• Measured and calculated dimensions for numerous projects to complete contracts for exterior and

interior finish works

• Aided master carpenters by holding and retrieving necessary wood and tools, cleaning and

performing tasks, such as hammering and removing nails

• Inventoried and informed carpenters of tools and equipment availability before and after every

project

• Assisted in quality assurance evaluations of numerous projects; assuring customer satisfaction and

resolving any issues or complaints

3

Installed interior and exterior doors and hardware using basic hand and power tools

•

Installed replacement windows and window repair

•

Installed light fixtures and wall outlets

•

Replace kitchen and bath faucet and drains pipes

•

Professional Barber, Hopewell, VA March 2001 August 2004

Managed and supervised 8 personnel and performed clerical and administrative duties such as record

keeping, paying bills, and hiring for P & D Barbershop.

• Cut and trimmed hair according to clients’ instructions and/or current hairstyles, using clippers

comb and driers

• Established and monitored work schedules, time off, training and promotion practices for existing

and new employees

• Developed methods and procedures to improve day to day operations and overall customer

satisfaction

• Managed and led advertising strategies to improve overall clientele percentage

Data Input Specialist, Richmond, VA March 1999 November 2002

Responsible for record keeping and data entry for Virginia Department of Transportation.

• Reviewed source documents to determine accuracy and completeness of information; follows up to

correct or complete data

• Inputted, uploaded, and downloaded data into numerous databases with zero discrepancies

• Updated records to include deleting, changing or adding data, and ran updated reports with current

data

• Transported various documents to and from central offices and filled customer orders

EDUCATION & PROFESSIONAL QUALIFICATIONS

Bachelor of Science in Business Administration

South University, Decatur, GA (Anticipated Completion, 2012)

High School Diploma

Hopewell High School, Hopewell, VA (Completion, June 1996)

Contact this candidate