Receptionist, Customer Service, Typist, Switchboard
Resume:
YOLANDA R. ROMO
SAN ANTONIO, TEXAS 78229
acelqt@r.postjobfree.com
SKILLS
Microsoft Office 2007 – Word Typing 85 wpm
Microsoft Office 2007 – Outlook Windows XP
Microsoft Office - Excel 2007 (Basic) Multi-Line Switchboard
Transcriptionist/Dictaphone
Work Experience:
October 2010 to present: Presently working temporary receptionists, telemarketing, and secretarial
positions throughout the city through placement agencies and/or on my own. I am now seeking full-
time, permanent employment.
Receptionist/Secretary – Elms, Harmon, Macchia LLP. January 16, 2004 to September 29, 2009.
Duties included: Handled heavy switchboard together with processing, screening and transferring
incoming calls to appropriate office staff. Greeted customers and clients in outstanding and friendly,
professional manner. Handled filing, faxing, copying, file management, e-mailing, and meeting
coordination for office staff. Worked as a team in providing high quality correspondence and outstanding
client and customer service both in person and by telephone.
Receptionist/Front Office Support: Farmers Insurance Company) December 1998 – February
2003.
Duties included: Responsible for front office support and receptionist duties such as: handling
switchboard, relaying messages in written or e-mail form, and checking and updating voicemails.
Provided customer service to vendors or clients at front office desk. Opened and distributed all incoming
mail. Processed all outgoing mail in a timely manner. Processed and distributed incoming and outgoing
faxes. Ordered and maintained office supplies as needed for office staff and called any maintenance
vendors if necessary. Composed interoffice correspondence as needed.
Receptionist/Office Assistant for Legal Office of Southwest Research Institute. July 1991 through
March 1996. Duties included: Provided full front desk and office support to staff. Responsible for all
copying, faxing, filing, data entry, and switchboard duties. Opened and routed mail, screened incoming
calls and assisted with confidential files and/or phone messages. Maintained kitchen and office supplies
as needed. Reported any copy and/or fax machine maintenance problems to the appropriate vendors as
needed.
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