Customer Service Manager

Chynna D. Sturns

**** ***** ** ***#*** Houston Texas, 77003

972-***-**** ● *************@*****.***

PROFESSIONAL OBJECTIVE AND SUMMARY

Health degree graduate with work experience qualified for opportunities where my degree reflects strong

customer service skills and technical skills. Committed to continued personal growth while driving

performance as a highly motivated, self-starting, dedicated professional, I’m ready to learn the nuances of

success and be a contributor day one.

ACADEMIC CREDENTIALS

Bachelor of Science– 2011, Prairie View University, Prairie View, TX

• Major: Healthcare ● M inor: Sociology ● persuading: MBA

May 2011 – August 2011 Pre-Medical Preparation Course Prairie View, TX

Intern – St. Joseph Hospital

• Assisting nurses with basic responsibilities within the patient care environment

• Practical Lab Experience

Accomplishments

• Dean’s List

• Cum Laude – 3.5 GPA

• College Athletics – Track & Field – Southwest Athletic Conference Champions

• Exceeded 100 hours of community service

PROFESSIONAL HISTORY

2013-2014 Customer Service Representative Planned Parenthood Houston, Texas

• Directed and accepted phone calls, while taking detailed notes for doctors and nurses.

• Managed scheduling appointments, daily.

• Discussed birth control methods.

• Educated all required patients about sexual t ransmitted diseases (STD’s).

• Discussed lawful options for pregnancy termination.

• Consistently studied and t rained law material to ensure guidelines were implemented and met.

• Distributed patients’ medical records for better observation.

• Corresponded via phone with several pharmacies about medication, and prescription request.

• Verifying insurance and Medicaid to support client.

• Met daily goal, w hile fostering a culture of ownership and effectiveness that supports all clients.

Chynna D. Sturns

2104 Canal St apt#225 Houston Texas, 77003

972-***-**** ● *************@*****.***

2013- 2013 Coder The Maker’s Group Houston, Texas

• Responsible for coding, queuing, and scanning medical records.

• Correspond via email with other departments, including nurses and staff about t ransferred records.

• Met all deadlines and performance goals for daily reporting.

• Assisted with sorting and delivered mail to each department, as needed.

• Responsible for faxing and emailing records.

2011– 2013 Service Admin/ Manager Joe Myers Toyota Dealership Houston, Texas

• Manage a staff of seven employees and assist others to ensure customer service excellence.

• Accounting; mastering multiple earnings for deposits, daily.

• Invoice; created a detailed list of goods and services rendered, with an account of all cost, and itemized

b ill.

• Invoice; six months audit on each ticket invoice, scanned invoice documentation.

• Documented daily responsibilities, while empowering others to accomplish their goal.

• Recognized for astonishing customer service and outstanding expertise with attentive care toward

customers.

• Create weekly schedules, time approval, performance update, coaching, t raining and interviewing for

new hires.

• Human Resource practice, payroll, advising assistant with approval for purchase orders.

2010– 2011 Assistant Manager Abercrombie & Fitch (Houston, Texas)

• Recognized for excellent customer service skills and the ability to problem solve.

• Acknowledged for setting expectations and goals to be achieved weekly.

• Efficient in making decisions that produce results within the company.

• Exceeded goal in recruiting managers on a consist basis.

Chynna D. Sturns

2104 Canal St apt#225 Houston Texas, 77003

972-***-**** ● *************@*****.***

• Held weekly sales strategy meetings.

• Promoted within three months of service:

o Positions have included: Manager in Training - Assistant Manager

• Improved overall customer satisfaction, by motivating and leading team members to ensure all target

goals were met.

• Instructed models on performance for Marketing and Corporate Events.

2009 – 2013 Trainer/Bartender Pappadeaux Seafood Kitchen (Houston, Texas)

• Recognized for Customer Service skills and ability to learn new concepts quickly.

• Promoted three times within two years to include more duties and areas of responsibilities.

• Positions have included:

Waitress ● Trainer ● Private Dining Server ● Bartender

PROFESSIONAL STRENGTHS

Training

• Ability to learn organizational processes and procedures quickly and convey in a logistical manner

• Organization and maintenance of accurate records

• Assessing necessary training and implementation of all programs and materials

• Analytical approach

Customer Service

• Customer first philosophy

• Problem solving attitude leading to maximizing resolution of customer concerns

• Multitasking skills

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