Customer Service Representative

**** ****** **. *****: (***)

***-****

Columbus, Ohio 43227 Email:

*************@*****.***

JULEY F. ERVIN

Objective I would like a position where my experience in sales

manage and marketing can be supported.

Oriented goals which ultimately will be a more

profitable business.

Qualifications Student Loan Collector October 2013-Present

Tracking and contacting students. Qualifying students for

loan rehabilatation. Setting up twelve month payment

plans. Maintaining monthly budget goals. Maintaining call

quality.

Mortgage Banking Advisor February 2013-October-2013

Originate an application for Customers to speak to a

Mortgage Banker about refinancing.Quotes daily

rates.Calculates LTV & CLTV. Creates a profile for

customers. Prepares customers for Home Equity Lines of

Credit and Home Equity Loans,using MAX and

Loanbuilder Software. Maintaing Call Quality.

Bank Card Specialist December 2010-2013

Skilled in New Accounts, authorizations, soft goods, home

lines and commercial accounts. Organized monthly team

sales motivations contests, assisted in boosting

conversation rate 2% average. Review accounts to

determine proper handling of accounts in accordance with

company guidelines.

Interact with customers directly and maintained knowledge

of servicing multiple accounts, currant guidelines and

policy changes. Research duplicate accounts provided by

the Fraud Department to determine whether balances are

required to be transferred, and a new card to be reissued, or

account should be closed.

Internet Global Specialist (Westerville) September

2009-December 2009

Utilized both NAGUI and VCARS computer operating

programs on a daily basis. Followed call quality guidelines

and adhered to the required average talk time. Assisted in

servicing Why Decline correspondence, processed pre-

approval applications, resolved inquiries from customers

who have questions regarding the website and their E-

statements. Serviced multiple accounts ranging from

directing customers to our website, assisting with first time

user registration, educating customers on how to complete

a password reset, and explaining how to enroll/un-enroll in

E-statements.

Customer Service Representative (Broad St.) November

2006-December 2009

Specialized in providing excellent customer service for

private label customers. Provided leadership to ensure that

all work assignments are carried out to completion.

R & D Barnett Company Columbus, Ohio June 2003-

October 2006 Manager

Managed a staff of 20 or more associates, and conducted on

–the – job training. Provided excellent management and

supervisory skills. Managed a weekly supply tracking

inventory. Ability to monitor status of work in progress.

Ensure that instructions on work deadlines have been met

in a timely manner.

Prepared work schedules and work assignments for

associates. Prepared bank deposits. Held monthly meetings

on up-to–date information with associates within the

company.

Columbia Gas of Ohio Inc. (Columbus, Ohio) June

1980-August 1999 Chart processer. Analyzed gas usuage

. Skilled on ten key adding machine. Trained new

associates. Sorted Mail. Delivered Mail. Night

Supervision .

Education Youngstown State University Youngstown,

Ohio 1975

Columbus Technical Institute Columbus,

Ohio 1980

Ohio State School of Cosmetology Columbus,

Ohio 1995 (Licensed)

References Leslie Male

Bankcard Sales and Service Department Supervisor

Alliance Data

4590 E. Broad Street Columbus, Ohio 43213

E-mail: ******.****@************.***

Sierra Turner

Customer Service Department Supervisor

Alliance Data

4590 E. Broad Street Columbus, Ohio 43213

E-mail: ******.******@************.***

Marie Dacus

Chase Bank

1111 Polaris Parkway Columbus, Ohio

E-mail: *****.*.*****@*****.***

Extracurricular Activities A.E.C. Committee

P.A.L. Committee

Cmmittee

Resolution Specialist

Contact this candidate