Technician System

Summary

I am a hands-on leader defining, implementing and supporting IT solutions.

I have 10 plus years of experience installing, managing, and maintaining

hardware, software, and peripherals. I am looking forward to furthering my

career with long term goals, an enjoyable customer base, and new age

technologies.

Self Employed IT Technician 2012-

Present

Install and Manage Software and Hardware

Windows OS, Windows Servers, MS Office, OpenOffice, VoIP, Peripherals,

small business networks, PC NIC cards, Routers and DSL Modems

Implement backup plans

Software, and UPS battery backups

Le Creuset of America, Inc. System Administrator 1997 to 2012

Achieved a 75% reduction in customer charge-backs producing more than $150k

in sustained annual savings.

Directed Electronic Data Interchange (EDI) and warehouse operations staff

in modifying procedures and installing new applications and hardware for

electronic order intake, product label generation and shipping notification

(ASN).

Achieved cost savings by eliminated hundreds staff hours in the generation

of key business metrics.

Managed the design and development of a data warehouse and Business

Intelligence reporting tool Cognos.

Installed and Managed helpdesk support for Head office, 60 plus stores,

Canadian office, Marketing office, and Warehouse.

Supported Operating Systems (OS/400, Windows 95, 98, XP, Vista, 7),

Printers, Copiers, Scanners,Wireless Access point, routers,VOiP phones and

Network (managed, unmanaged switches, managed routers, and firewalls)

Improved IT operational support effectiveness and consolidated vendors.

Implemented a private Internet Protocol (IP) based communications backbone

for retail stores, marketing and Canadian operations.

Enhanced effectiveness of 60+ stores across North American

Managed selection, conversion and implementation to new POS system. To

replaced a older legacy system.

Responsible for management of both the vendor and internal implementation

team.

Generating $90k annual savings in Telco operation

Selected and managed the implementation of a VOIP phone system, linking US

HQ, all retail stores, and UK & French operations

Implemented and maintained the following:

Warehouse Management System,Shipping software, Microsoft SQL Server,

Microsoft Exchange, File Management Server, Avaya Phone System and Voice

Mail (Automated Attendant), Enterprise Resource Planning (ERP) Modules,

Torex Point of Sale store support system

Hands on responsibility for the technical environment

Infrastructure - IBM iSeries, Dell Win2003 servers, Dell laptops across the

enterprise

Business solutions - Infor and Sage ERP, Cognos BI tool, Nutech RF for

Warehouse Management System, Sterling Gentran's EDI, Torex POS, MTXEPS

Credit Card Processing & PCI Compliance,

Software - SharePoint, SQL, DB2

Managed network and backups for US HQ, all stores including redundant

backup implementation protocol and procedures.

Managed all login scripting and troubleshooting on Active Directory, LDAP,

OS/400 and POS system.

Supported Accounting, Marketing, Sales Reporting and Direct Marketing

Business Units by designing and implementing Access databases

Deployed Open Data Base Connective (ODBC) for connectivity to external

corporate databases

Education

A.S. Degree in Computer Science - Orangeburg-Calhoun Technical College 1995

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