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Administrative Assistant Customer Service

Location:
Oronoko Charter Township, MI
Posted:
June 17, 2014

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Resume:

Iriss Karline Blaine

**** *. **** ***., *******, IL 60630-1312

773-***-**** acelhw@r.postjobfree.com

LinkedIn Profile: www.linkedin.com/pub/iriss-blaine/5/356/547/

Summary of Qualifications:

• Experienced negotiator, stellar customer service, positive team leader, calm during crises

• Excellent skills and experience in office management and communications

• Experience in managing up to 15 employees

• Creative and independent thinker; skilled at brainstorming new ideas and procedures

• Project management involving tracking extensive data and coordination of multiple suppliers

• Strong foundation in client contact and public relations

• Proven success in handling multiple tasks quickly and efficiently

Experience:

• Administrative support to all executives and departments

• Gatekeeper and calendar management for executives

• Correspondence, transcription of handwritten notes, and professional writing

• Travel, conference, catering, and dinner arrangements; daily bank deposits

• Responsible for supplies, office machinery, mail/UPS/FedEX and communications

• Client contact, reception, switchboard, and scheduling

• Coverage of Front Desk with full responsibilities during Receptionist’s absences

• Inventory of 147,000 books for in-house library; binding hundreds of books and law exhibits

• Business ownership and operations of graphic design studio

• Graphic design, photography, copywriting, and illustration for menus, fliers, announcements,

signage, posters, greeting cards, brochures, annual reports, promotional materials

• Created and balanced spreadsheets, and maintained all records

• Accounting, billing, bank deposits and correspondence

• Processed credit card, cash & check payments, entered into system, created receipts

• Heavy Internet research on diagnoses and treatments

• Scheduled and juggled high volume of patient appointments; followed up with client contact

• Updated multiple files and records; project management of hundreds of printed articles

• PowerPoint slides for presentations

• Presentation and instructional public speaking skills

• Community outreach and market research to target certain audiences

2011-July 2013 The Chicago Lighthouse Chicago IL

Administrative Assistant for the Pangere Center for Inherited Retinal Diseases (Medical office)

2009-2011 Two Full-Time Positions (Temporary) Chicago IL

Front Desk Receptionist / Administrative Assistant / Graphic Designer (Country club; Dentist)

2005 – 2009 Riggle & Craven / Rodriguez O’Donnell Chicago IL

Administrative Assistant / Office Manager / Receptionist (Int’l Trade and Customs Law practice)

2002 - 2004 Swedish Covenant Hospital Chicago IL

Pharmacy Administrative Secretary for the Director of Pharmacy Services (Major hospital)

2001 – 2002 DWB Human Services Chicago IL

Office Manager / Administrative Assistant (Psychotherapy practice)

1997-2000 ALstrip/Allegheny Rodney Skokie IL

Front Desk Receptionist / Administrative Assistant / Newsletter Editor (Steel manufacturer)

Education:

School of the Art Institute of Chicago and the University of Chicago

• Bachelor of Fine Arts – Visual Communications and Fashion Design

• Minors – Psychology and Foreign Languages

• Private lessons – 15 years classical piano, 4 years voice. Self-taught acoustic guitar, electronic

keyboard, and kokle (Latvian instrument similar to a zither); 12 years professional experience

performing in various bands.

Foreign Languages:

Fluent Latvian, passable Spanish and German; studied Latin and French.

Experienced with many cultures and their social graces.

Software:

• Microsoft Word, Excel, Outlook, Publisher, PowerPoint, Access; currently learning OfficeMate,

Quickbooks, and Spanish for Eye Care Professionals.

• Have worked in Act / First Act, Stelplan, EZ-Cap, Easy Dental, Meditech, Therapist Helper,

Pagemaker, and Photoshop.

• I use the Internet for extensive research, communication, social media, and purchasing, on

a daily basis.

References are available upon request.



Contact this candidate