Customer Service Data Entry

Jasmin Gerardo

***** ***** ****** **.

Houston, TX 77095

Email: *.*******@*****.***

281-***-**** (Mobile)

OBJECTIVE: Seeking a challenging document control opportunity in a

dynamic and growing organization.

QUALIFICATIONS:

Fluent in English and Spanish, Self-starter with good organizational skills

to prioritize tasks and proceed appropriately with minimal supervision,

excellent oral and written communications skills, able to work with

multiple project teams, design leads, and client, multi task skills, ready

to take on new challenges, loyalty, ability to work under pressure and

maintain a high degree of accuracy and quality of work in providing daily

support, respectful to others, reliable, trustworthy and self-motivated.

EDUCATION:

2000 - High School Diploma

United Christian Private School

2002- Word Processing Certificate

Northwest Educational Center

TECHNICAL SKILLS:

Proficient in the use of WordPerfect, MS Windows, Word, Excel (including

data manipulation), Outlook, LiveCycle, SharePoint, Documentum, SAP, Zyqad,

MS Access Database, Microsoft Power Point, QuickBooks, Internet Outlook,

Word, 65Wpm, & ten key by touch.

PROFESSIONAL WORK HISTORY:

Dow Chemical HOUSTON, TEXAS 4/13 - 4/14

Document Management Coordinator

. Manage communications (e.g. between Dow and client)

. Create/maintain project logs (create log file, enter data, report

data, etc

. Issue transmittals (assemble documents, coordinate with project

stakeholders, send transmittals)

. Expedite outstanding/overdue responses, track responses and contact

stakeholders as needed

. Generate and distribute reports from various document management

systems or MS tools

. Manage project teams' distribution lists

. Manage documents for project team

. Store and copy documents, both electronically (on file shares and in

document management systems) and hardcopy

. Record and enter metadata in databases

. Expedite review and approval process (including run weekly reports

using functionality of document/review system)

. Utilize data in document system, develop indices for equipment record

books for final handover to client

. Create vendor document related document reports

. Uploading & issuing engineering and vendor documents (electrical

drawings, civil & mechanical engineering drawings, structural

drawings, etc.)

. P&ID's (Process & Instrumentation Diagrams)

. Ensure that all documentation, drawings and specifications are up to

date and at the correct revision

. Set-up the file structure for new projects

. Interfaced with the Procurement Lead during bid, PO award, and

expediting

. Assist Lead Project Engineer with Project closure

. Process material specification transmittals, labor contracts, etc...

Det Norkes Veritas KATY, TEXAS 10/08 - 09/12

Quality Control / Administrative Assistant II - Business Assurance

. Heavy data entry daily. Preparing, reviewing & approving proposals

. Reviewing audit reports daily

. Generating Alert report weekly

. Updating IATF Database daily/Audit entries

. Creating draft certificates for clients (Int'l & US) (ISO14001 ISO

9001 2008, OHSAS 18001, ISO/TS 16949:2009)

. . Creating final certificates for clients (Int'l & US) ISO14001 ISO

9001 2008, OHSAS 18001, ISO/TS 16949:2009)

. Revising Certificates Withdrawing/Cancellation of certificates

. Assist customers by answering questions related to their accounts

. Verification of all documents for technical review such as: Agenda,

PAP, List of Findings, Nace Code, Scope in report, Product Standard,

Exclusions, Audit dates reflect reports, project number, audit

planning form, ect...

. Prepare and ship plaques fed ex to customers

. Print and Mail Paper Copies of Original Certificate Issued to

Customers- Fed Ex

. Update CONCERT daily

. Communicate with Units & Auditors daily for documents needed for

certification process. Send daily notice to Technical when all

documents are ready for review

Monty Partners LLP. HOUSTON, TEXAS 4/08 - 9/08

Office Assistant/File Clerk - Immigration Law Firm

. Created Files for New Clients

. Heavy Filing

. Organized and Sorted Documents into Client Database

. Scanned Incoming Mail Daily

. Logged Incoming and Outgoing Mail Daily

. Answered 10 multi-phone lines

. Checked Daily Messages & Return Calls

. Copied Files

. Took Inventory periodically of Immigration Files

. Audit Immigration Cases

. Assisted Senior Paralegal's with Preparing Supporting Documents for H-

1B Filings

. Prepared Supporting Documents for submitting to U.S. Department of

Homeland Security

. Received Payments and Distributed Receipts for Clients

Abby Executive Suites HOUSTON, TEXAS 2/07 - 4/08

Front Desk Coordinator

. Answering a switchboard of 108 lines

. Checked voicemail & returned calls daily

. Maintaining Office Supplies

. Maintained Applications

. Made copies of ID and social security for applicants

. Distributed checks

. Invoicing and billing Clients

. Monthly Deposits

. Customer Service

. Scheduling and confirming doctor appointments

. Maintained patient forms

. Translating

. Heavy data entry

. Responding to Emails

. Billing on Excel Spread Sheet for Monthly Charges

. Collecting Bad Debts

. Faxing, Filing, Scanning documents, Operating a Xerox Machine

. Maintain & updated mailroom

. Receiving and preparing overnight packages

. Making reservations for air travel, land travel, car rentals &

overnight accommodation

. Metered Postage Daily & Prepared Certified Mail

. Sorting and Distributing Mail

. Weekly logs for Secretarial Service Fees on Excel Spread Sheet

. Scheduling Conference Room Usage

. Type, Edit and Print Documents for clients

. Make the Coffee 5-8 times per day.

. Maintained kitchen & coffee bars

. Announce to Clients when customer arrives

. Organized and Update Client files

. Assembled Brochures

. Give Tours for Availability of office space

. Removed and Moved furniture of vacant offices

. Received payments and distributed receipts per request

. Open facility and Closed facility daily

. Set up voice mail and mailbox for new client

HALLIBURTON CORPORATION HOUSTON, TEXAS 10/05 - 02/07

FILE CLERK- EXPLOSIVES DEPARTMENT, ESG. (TEMP. ASSIGNMENT)

. Heavy filing

. Prepared and updated over a thousand files

. Filed by numeric and alpha, also the both combined

. Data entry, using SAP

M.H.M.R.A Of Harris County HOUSTON, TEXAS 02/06 - 08/06

Human Resource Assistant- (TEMP. Assignment)

. Prepared and print applications

. Heavy organizing, filing and faxing

. Maintained office supplies

. Assembled Insurance and Benefit Packets for new hires

. Answering 8 multi-phone lines

. Customer Service

. Assisting HR Representatives

. Scheduled interviews & appointments

. Made copies of ID and Social Security Cards

. Back round checks

. Sorting and distributing mail & preparing overnight packages

. Responding to emails

. Data entry

. Maintained records of terminated employees and new hires

AA Building Services, HOUSTON, TEXAS 01/99 - 09/00

Secretary

. Answered 6 multi-phone lines

. Filing & faxing

. Preparing proposals

. Checked daily messages and returned calls

. Setting and confirming appointments

. Telemarketing

. Responding daily to emails

. Customer Service

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate