Maintenance Customer Service

**** ******* ***** ****, *********, FL *****• 850-***-****• ***************@*****.***[e-mail]

Richard T. Randle, Jr

Professional Summary

Over fourteen years of experience in Information Technology, with an emphasis on Naval

Aviation Maintenance Application

Over fourteen years of experience in office management

Nine years of experience in Supervising and Training

Exceptional computer hardware knowledge

Self-motivated, Well-organized, Well Rounded, Team Player, Flexible

Eagered/Fast learner; welcomes challenging tasks

Exceptional analytical skills

High degree of professional integrity

Awarded multiple Commendations during military career

Government Security Clearance: Secret

Experience

June 2013 – Current

AT&T (via West Corp)

Pensacola, FL

Customer Service Representative

Receives and processes incoming calls in accordance with policies, procedures, quality standards,

and federal laws and regulations

Performs troubleshooting and problem solving procedures for a variety of cellular devices

Annotates each assisted customer’s account with problem, resolution, and relative information

Personally selected to perform the duties of an advanced technical agent, receiving advanced

training in technical support

Jul 2011 – Aug 2012

Sikorsky Aircraft Corp

Milton, FL

Maintenance Control Clerk

Issued, processed, screened, and maintained maintenance records in accordance with established

procedures

Maintained and verified Visual Information Display System (VIDs) in accordance with established

procedures

Screened aircraft discrepancy books, files, and documents for accuracy and completion according to

regulated policies and procedures

Maintained logs and records of completed maintenance documents

Prepared correspondence and reports

Performed data entry, administrative, and clerical duties as required

Mar 2010 – Dec 2010

SPAWAR

850-***-**** • ***************@*****.***

Richard T. Randle, Jr.

(Space and Naval Warfare Systems Command)

Norfolk, VA

Functional Analyst

Provided ‘Naval Aviation Maintenance Application’ training to various Navy and Marine Corps

squadrons, shore commands, and ships

Provided a wide range of software support for the Navy and Marine Corps ‘Aviation Maintenance

and Configuration Management’ (AMCM) Systems

Ensured the AMCM software satisfied the functional requirements of related government directives

and Navy and Marine Corps publications

Provided implementation training, database testing, system analysis, and problem resolutions

Performed follow-up assistance to evaluate effectiveness of the system implementation

Prepared reports outlining assigned and completed tasks

Provided recommendations on the necessary resources, training, and attendance required for the

development and implementation of AMCM training courses

Jan 1996 – Jan 2010

U.S. Navy

Norfolk, VA

Database Analyst / Aviation Maintenance Administration Supervisor

Coordinated operations and ensured system security and database integrity and configuration of

Naval Aviation Maintenance Application for the Organizational Maintenance Activity (OMA) and

Intermediate Maintenance Activity (IMA)

Advised the System Administrator on matters pertaining to Maintenance Applications for IMA

Trained IMA personnel in AV-3M documentation

Performed Database Analyst/Administrator functions to support OMA afloat and ashore

Performed a variety of functional processes using NTCSS Desktop II, to include: changing NTCSS

passwords, monitoring and managing print request and printer configurations, and viewing and

monitoring the NTCSS System Information

Supervised and performed maintenance control, maintenance management, and

maintenance administration activities

Managed the production efforts of Maintenance Administrators in the upkeep of Aircraft

Discrepancy Books, Aircraft and Engine Logbooks, and over 1,130 Support Equipment

History Records

Processed over 4,000 logs and records entries critical to tracking maintenance and service

life for aircraft engines components

Reviewed and updated monthly and quarterly training lectures, ensuring their format was in

accordance with Navy-wide standards

Performed networking functions between individual stations, including analysis and

correction of errors caused by software, hardware, or data entry for maintenance systems

Extracted data, formulated and interpreted management reports, and created archives, backups, and

data saves in support of deployments and detachment operations for maintenance systems

Performed all operator, data entry, and retrieval functions as Automated Maintenance

Environment operator

Monitored and managed server processes and scheduled and rejected jobs

Monitored input of data; and prepared the parameters for up line reporting

Maintained, organized, and issued technical publications and updates as technical publications

librarian

Prepared correspondence and reports

850-***-**** • ***************@*****.***

Richard T. Randle, Jr.

Technical Skills

Proficient in Operating Systems Windows XP, Vista, 7, and MAC OSX 10+

Proficient in Microsoft Office 2003 & 2007

Education/Training

Similar to Automated Maintenance Environment Operator, 9/2007

Computer Software Skills, 10/2004

Microsoft Office 2003, 10/2004

Computer Hardware Skills, 9/2004

U.S. Navy Specialized DBA Training, 2/2001 and 1/2003

U.S. Navy Specialized Leadership Training, 7/2000

Office Management, 7/2000

High School Diploma, 6/1995

References

References are available upon request.

Contact this candidate