Sales Customer Service

Carmen Smith

** ******* ****, * *******, GA *****

Cell: 706-***-**** - acel88@r.postjobfree.com

Summary

Dedicated and focused Administrative/Clerical Assistant who excels at prioritizing, completing multiple tasks

s imultaneously and following through to achieve project goals. Flexible and hardworking with the drive to

succeed.

Highlights

Microsoft Office proficiency Meticulous attention to detail

Excel spreadsheet Strong interpersonal skills

Blood Withdrawal Results-oriented

Billing and coding Resourceful

Patient charting Dedicated team player

Clinical training Patient/family focused

Medical Assisting specialist Strong medical ethic

Extensive medical terminology knowledge Talent in obtaining/charting vital signs

Accomplishments

Coordinated all department functions for team of 5 employees.Promoted to Assistant Credit Manager and Office

M anager/Head of Collections., after 6 months of employment.

Was top sales consultant in the store, and the region for 3 straight months.

Experience

Administrative Assistant

May 2012 t o Current

Lexington Tire Shop & Repair L exington, GA

Organized files. Properly routed invoices process.Made copies, sent faxes and handled all incoming and

o utgoing correspondence. Maintained the front desk and reception area in a neat and organized

fashion.Managed the receptionist area,Responsible for ringing up customers in a timely manner and

guaranteeing high level of customer service.Recommended, selected and helped order parts based on customer

needs and desires.

Sales, Sales MGR, Assistant Credit Manager

April 2005 t o D ecember 2011

Farmers Home Furniture Athens, GA

Performed store opening duties, including counting cash drawers and checking all equipment for proper

functioning.Assisted customers with store and product complaints.Successfully interacted with customers and retail

buyers to expedite orders.Developed rapport with the customer base by handling difficult issues with

professionalism.Answered customers' questions about products prices, availability, uses and credit terms.Estimated

and quoted prices, credit and contract terms, warranties and delivery dates.Led sales calls with team members to

establish sales and customer retention goals.Generated monthly and annual sales reports.Resolved customer

complaints by exchanging merchandise, refunding money and adjusting bills.Wrote sales slips and sales

contracts.Maintained friendly and professional with customer interactions.

Desk Attendant/Member check in Clerk, Cashier, Sales

September 2003 t o M ay 2004

The Georgia Club Fitness Center S tatham, GA

Recommended and helped customers select merchandise based on their needs.Promoted club programs,

products and services to participants.Conducted orientations for new members joining the club. .Cleaned and

wiped down equipment after each group fitness class and work outs .Designed each class to match the skill and

l earning levels of all participants.

Medical Assistant

August 2001 t o J une 2003

Athens Area Family Medicine Watkinsville, GA

Prepared patient rooms prior to their arrival. Performed routine tests such as urine dip stick, vision and hearing

tests.Read and recorded temperature, pulse and respiration.Helped physicians examine and treat patients by

assisting with instruments, injections and suture removal.Performed pregnancy tests and sent specimens for

laboratory testing.Recorded patients' medical history, vital statistics and test results in medical records.Escorted

patients to examination rooms and prepared them for physician exams.Performed lab tests and communicated

results.Tested patients' blood glucose levels.Utilized strong assessment skills to determine necessary patient

care.Carefully reviewed medical records for accuracy and completion as required by insurance

c ompanies.Directed patient flow during practice hours, minimizing patient wait time.Acquired insurance

authorizations for procedures and tests ordered by the attending physician.Arranged and assisted with hospital

admissions.Prepared prescription refill requests on behalf of the physician.Scheduled radiology exams for

patients.

Front Office Coordinator/Medical Assistant

1

July 1999 t o S eptember 2002

Dr. Farris Johnson Athens, GA

Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and

completion as required by insurance companies.Assigned additional diagnosis codes based on specific clinical

findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing

diagnoses.Wrote clear and detailed clinical phone messages for physicians.Examined diagnosis codes for

accuracy, completeness, admissions.Retrieved physician correspondence from dictation service and made edits

when necessary.Scheduled patient appointments.Completed registration quickly and cordially for all new

patients.Provided administrative support for three physicians.Accurately entered procedure codes, diagnosis codes

and patient information into Demonstrated knowledge of HIPAA Privacy and Security Regulations by

a ppropriately handling patient information.Confirmed patient information, collected copays and verified

insurance.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care,

l ocations, diagnoses, patient identification and provider signature.Recorded and filed patient data and medical

records.

Education

High School Diploma : HIGH SCHOOL, 1 987

MADISON COUNTY HIGH DANIELSVILLE, GA, 3 0633

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