Customer Service Representative

Thaddeus Corbert

*** * *********

Oak Park, IL **302

Phone 708-***-****

E-mail ******@*****.***

Summary of Skills

Over the years I have developed skills troubleshooting and repairing computer hardware and software. Changing computer components including cards and drives. I have learned to troubleshoot bank hardware and software including Lotus Notes, VPN, Blackberry devices, Microsoft Office, Windows 2k, XP, Windows 7, Server 2003, Server 2008, server 2008 R2, Novell, Mainframe, Linux, AS400 and several other proprietary programs. I have also provided desktop support to local clients and supported remote clients using PC’s and thin clients at Cadbury. My work has also lead to me developing great customer service and communication skills and also a firm understanding of the need to properly document all issues reported to ensure a proper and timely resolution.

Education

2011- 2013 Triton Community College River Grove, IL

Major – Computer Networking and Support Services

Degree – A.A.S Computer Network and Telecommunications System

Certifications – A+, HDI

Employment

2009 – Present Independent Contract work while attending classes to pursue my degree in Computer Networks and Telecommunications Systems

Some of my duties included

-Setup of work stations

-Verifying network connectivity

-Mapping drives

-Troubleshooting PC’s

-Reimaging PC’s and virus detection and removal

-Installing software packages such as Microsoft Office, Microsoft Security Essentials, Malware Bytes, Hijack This, and other proprietary applications

2003 – 2009 JP Morgan Chase Elgin, IL

Help Desk Technician

-Providing customer support for internal bank employees

-Troubleshooting bank hardware and software including Lotus Notes, VPN, Blackberry devices, Microsoft Office, Windows 2k, XP, Novell, Mainframe, and several other proprietary programs.

-Administering Novell, Mainframe, and Windows accounts.

-Compiling and analyzing data and escalating issues to the correct resolves

-Working with the Priority One Management Team to escalate priority issues affecting the bank and bank customers

-Working with the Chase Insurance line of business to provide id’s and service to outside agents and to fulfill request for internal clients

-Assist with training of new agents and provide help with any issue whenever needed.

December 2006 - June 2007 Cadbury Schweppes Bottling Group Northlake, IL

Support Center Technician

-Providing technical support for Bottling Group Employees

-Using Peregrine and Remedy ticketing tools to create tickets and service request, track trouble tickets, and document hardware, software and network issues.

-Using remote tools such as VNC, Proxy Master, Citrix Shadow Tool and Remote Desktop to troubleshoot and resolve software and hardware issues.

-Troubleshooting software and hardware such as Windows 9x, XP, 2000, Microsoft Exchange, Nortel VPN, AS400, Microsoft Office, Citrix, SAP, and several other proprietary software.

-Administering Active Directory accounts, SAP accounts, and AS400 accounts

2002 – 2003 Ge-Zurich Hoffman Estates, IL

Customer Service Representative

-Providing customer support for computer warranties

-Providing phone computer support and troubleshooting pc issues

-Collecting data and converting it into a useful form for field technicians

2000 -2002 Best Buy Melrose Park, IL

Computer Technician

-Onsite repair of computers

-Collecting warranty information for service items and sending them to the service center

-Assisting associates with computer and warranty sells.

1996 -2002 3Com/USRobotics/MSL Mount Prospect, IL

Production Associate 2

-Repair of defective products

-Training of new employees

-Coordinating line and repair activities

-Performing quality inspections on repairs and finished line products

-Tracking and compiling failure data

-Assisting my supervisor with the daily operations of the line

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