Customer Service Rep, Logistics Coordinator

Cha-De Williams

**** **** ******* **, ********, OH 4 3232

Home: * ** - *** - **** - ****: 6 14 - 323 - 0377 - **************@*****.***

Career Overview

Performance driven and seasoned executive offering over 15 years' of Professional Customer Service is seeking a long- term position as a Logistics Coordinator to contribute my skills and knowledge in the field of transportation logistics.

Core Strengths

Experienced in all facets of transportation Able to develop, maintain and strengthen

management for both shippers and carriers business relationships with clients

Problem solver who quickly contains complex Pleasant personality, hard-working and

situations and turns them into manageable risks. dedicated to customer satisfaction

Produce quality work under extreme pressures Possess effective time management

and guidelines Outstanding verbal, organizational and

Ability to meet and exceed all customer service communication skills

goals

Work Experience

Customer Resolutions Specialists

June 2006 to June 2013

NCO Financial - Dublin, OH

Handled UPS Freight Truckload accounts.

Communicate with customers and account managers by telephone and/or written correspondence to attempt to bring resolution for unpaid accounts.

Researched billing issues and misapplied payments.

Provide thorough, efficient, and accurate updates on computer files for each call made.

Identify opportunities of improvement.

Analyze customer complaints and provide appropriate corrective action.

Loan Officer

September 2005 to August 2006

Apex Mortgage - Columbus, OH

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.

Educate customers on the variety of loan products and available credit options.

Provided expert financial advice on mortgage, educational and personal loans.

Logistics Coordinator

March 1999 to October 2005

Pacer Global Logistics - Dublin, OH

Central point of contact for assigned customers or salespersons account base.

Build a positive rapport and relationship with assigned customer base in order to facilitate growth opportunities.

Manage incoming/outgoing phone calls or email messages regarding shipment status inquiries, service delays and special handling requests.

Review new customer orders and requests and manually entered data into a centralized database.

Proactive communication with customers, management, and sales regarding orders in jeopardy, service expectations and general account issues.

Track and trace shipments to guarantee on-time delivery.

Internal Quality Auditor

Educational Background

Bachelor of Science : Business, 2014

University of Phoenix - Columbus, OH, United States

Licensed Real Estate Agent : Real Estate, 2004

Columbus State Community College - Columbus, OH, United States

Business Administration Certificate : Business Administration, 2000

American School of Technology - Columbus, OH, United States

Coursework in Business Administration and Organizational Development

References

References available upon request

Contact this candidate