Lynn Reisman

**** ***** **** ****

New Freedom, PA 17349

acekmw@r.postjobfree.com

443-***-****

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Extensive management experience

. Strong communication skills

. Capable of working and thinking independently

. Ability to perform well under pressure

. Outstanding work ethic

. Demonstrates the interpersonal skills necessary to interact with

customers

. Microsoft Word, E-Mail, Internet, Fax, Scan, Calculator, LPW, Status

Mart, Edge and Encompass

PROFESSIONAL EXPERIENCE

Bank of America March

2012 to October 2012

HSS Specialist II

. Processing loans approved by an underwriter.

. Clearing conditions and issuing changes to the terms of previously

approved loans.

. Verifying conditions of approval which may include: customer income

and assets documentation.

. Resolve routine title issues including, but not limited to the

following:

vesting issues, child support liens, judgment liens and mechanic

liens.

. Process subordinations, resolves appraisal disputes and coordinate

closing activities.

. Maintain a high level of customer service by being proactive in

communication with customers.

Bank of America 2006 -

2012

Customer Service Representative, Credit Card Division

Top Senior Collector, Inward/Outward Division

. Primary responsibilities are: collections, customer service and other

loss mitigation or

recovery activities.

. Contacted delinquent, charged-off, or high-risk customers in order to

secure payment and

determine reason for delinquency on active credit card accounts.

. Corresponded with customers to establish full balance repayment plans

or settlements.

. Monitored an established list of accounts on an automated collections

system and auto dialer.

. Resolved routine billing inquires and negotiated payment arrangements

to cure delinquent

accounts.

. Understands and educates customers on account terms and alternate

payment programs

and methods.

. Navigated a computerized data entry system or other relevant

applications.

. Performed collection activities on accounts 30 to 150 plus day

delinquent.

. Obtained reason for default and analyzing the customer's financial

situation in order to

determine the best resolution.

. Responsible for taking inbound and making outbound calls via an

automated dialer and

using early resolution scripting tools.

Self-Employed - Owner - Founder of LTR Abstracts LLC

1984-2006

Real Estate Title Abstracter, Residential - Baltimore City

. Conducted title searches by analyzing, gathering and using independent

judgment to determine relevant information that should be contained in

Current Owner Searches (COS) and Full Searches (FO).

. Provided results of searches within expected turnaround time of 24

hours for COS and 72 hours for FS.

. Exercised discretion to determine when volume may not allow compliance

with turnaround times.

. Responsible for ensuring that support in completing the search is

according to quality standards and within timeframes.

. Uploaded results of title searches in client system and uploaded for

invoicing and monitoring purposes.

. Responsibility over the integrity of the information transmitted and

or provided to the client and ensures confidentiality of any

information obtained from the client and or its customers by virtue of

this role.

. Prepared daily reports to meet timelines, production and status

updates.

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