Julieta Lopez-Starr

Bingual English/Spanish Customer Service Rep

Murfreesboro, TN

acekmt@r.postjobfree.com - 615-***-****

WORK EXPERIENCE

Customer Service Rep

RANDSTAD - Nashville, TN - November 2013 to May 2014

Took inbound calls from mortgage holders in English and Spanish. Performed maintenance on current

mortgages, took payments over the phone, explained escrow accounts, did referrals for sales, and worked

with other departments to help customers with their questions and concerns regarding their mortgages. Helped

customer with issues regarding online accounts and payments.

Pro-Desk Bilingual Customer Service

HOME DEPOT - Hermitage, TN - May 2013 to August 2013

Provided customer service for English and Spanish speaking customers. Cashier.

Educator

METRO NASHVILLE PUBLIC SCHOOLS - Nashville, TN - September 2009 to May 2011

Taught English as Second Language, Heritage Spanish and Spanish I/II to students in grades 9-12.

Educator

JOHN PAUL CATHOLIC HIGH SCHOOL - Hendersonville, TN - 2007 to 2009

Taught Spanish III and IV to students in grades 10-12.

Bilingual Customer Service

ACRT Inc - 2008 to 2008

2008 Took inbound call for NES Tree Trimming Program.

Human Resources Coordinator

GAYLORD OPRYLAND HOTEL - April 2006 to November 2007

Provided customer service to STARS with orientations and benefits. Kept records and entry data in HRIS

company system. Helped recruiters with interviews when needed.

English as Second Language Teacher

PERSON COUNTY SCHOOLS - Roxboro, NC - August 1989 to May 2005

Spanish Teacher. Taught ESL and Spanish to K-12 students.

English as a Second Language Instructor

PERSON COUNTY SCHOOLS - Roxboro, NC - 1994 to 1998

Taught ESL to adults from different backgrounds and nationalities.

Social Worker Interim

PERSON COUNTY HEALTH DEPARTMENT - Roxboro, NC - 1996 to 1996

Perform interviews with clients in English and Spanish requesting services with the Health Dept. Visited clients

at their homes for follow up, and documents clients' files as required in internal procedures.

Administrative Assistant for Engineering Dept

ADECCO Staffing Agency - Roxboro, NC - 1995 to 1996

at GKN Driveline. Perform routine administrative tasks, prepared reports for the Director, and filled requisition

for engineers.

AmeriCorp Volunteer

PERSON COUNTY GROUP HOMES - 1995 to 1996

Assistant to Director. Helped coordinate construction of homes for residents. Prepared reports and keep

records regarding volunteers for projects.

Spanish Teacher

PERSON COUNTY SCHOOLS - Yanceyville, NC - August 1994 to June 1995

Taught Spanish to K-6 students.

English Grammar Instructor and English for Specific Purposes Instructor

UNIVERSIDAD NACIONAL - 1986 to 1989

Taught grammar to English majors and English (ESP) to other majors.

EDUCATION

M.A. in Bilingual Education

Jones International University - Aurora, CO

2012

Social Services

Piedmont Community College - Roxboro, NC

1995 to 1996

Applied Linguistics Graduate Work

Universidad Nacional

1986 to 1989

East Carolina University - Greenville, NC

1985 to 1986

B.A in Literature and Linguistics w

Universidad Nacional Heredia

SKILLS

Fully bilingual English/Spanish, Windows, Outlook, Word, Word Perfect. PowerPoint, Excel, office equipment,

office skills.

ADDITIONAL INFORMATION

Core Competencies

Ability to communicate in English and Spanish; written and spoken. Excellent customer service.

Ability to teach great range of topics: Education, Health, Nutrition, Prevention, etc.

Ability to relate to different Cultural and Inter-Cultural Issues. Community Liaison between Hispanics and

Anglos.

International Travel and Contacts.

Contact this candidate