Manager Customer Service

JUDITH ROSZKOWSKI

**** *. ********* ***. *******, IL 60634 (Home) 773-***-**** (Cell) 312-***-****

******.**********@***.***

Executive Assistant

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through

experience as an office manager, executive assistant, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase

efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite, CASIS, DocuSign, PeopleSoft and other applications/systems.

Key Skills

Office Management Report & Document Preparation Records Management

Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Event Planning

Staff Development & Training Accounts Payable/Receivable Inventory Management

Policies & Procedures Manuals Bookkeeping & Payroll Expense Reduction

Experience

US Foods – Rosemont, IL 2012 - Current

Lead Contract Coordinator

Working with the Manager, Finance – Contract Management

Highlights:

Updated the entire database of vendors with current information, including the current Category Manager and

Director.

Created a system for sending out term extension letters to the vendor’s monthly based on the contracts expiration

dates.

Sent a monthly Vendor List to the Category Managers, Replenishment, Merchandising, and Finance, which included

YTD sales, Category Manager and Associate Manager, Vendor contact information.

Order supplies for two departments.

Executive Assistant (temp)

Worked with Vice President of Logistics, Director of Security, Director of Safety

Highlights:

Handled weekly reports for the field.

Organized office meetings and functions.

Handled all travel for the Vice President, and two Directors.

Approved bills for payment, processed expenses reports for payment, processed their American Express bills for

payment.

Lurie Investments, Inc. – Chicago, IL 2008 – 2012

Executive Assistant

Worked with two Executive Vice Presidents/in-house Attorney’s and CEO

Highlights:

Liaison between the legal department and other department heads and assistants.

Organized office meetings and functions.

Worked with Nairobi law firm to procure visas and work permits for people who were going to work at the Clinic in

Kenya.

Managed the Clinic insurance portfolio, including spreadsheet to keep Chicago office informed of current insurance

status and needs.

Handled all work and personal travel for the two Executive Vice Presidents.

Approved legal bills for payment, processed expenses reports for payment.

Worked with CEO on two private companies, in which the company held a majority ownership, including keeping his

files for these companies, board meeting minutes, updating spreadsheets with current company information.

Back-up assistant for CEO.

Epstein Becker & Green, P.C. – Chicago, IL 2005 - 2008

Office Administrator

Highlights:

• Managed seven legal secretaries, accounting department, IT department and two paralegals in the Chicago office.

• Managed the Marketing Department, including all conferences, transportation of the Firm booth, literature and

give-a-ways. Also coordinated all transportation, hotels and expenses in conjunction with the conferences;

managed the budget for conferences and Marketing Department.

• Coordinated the time and billing process for the office.

• Implemented conference room booking software.

• Managed the office budget including working forecasting the next year’s budget needs.

• Implemented storage area and reorder process for supplies.

Lurie Investments, Inc. – Chicago, IL (moved with Corporation Counsel from Chart House and 2001 - 2005

Angelo & Maxie’s to Lurie Investments, Inc.)

Legal Executive Assistant

Highlights:

• Liaison between the legal department and other department heads.

• Set-up six private charitable foundations for the six children of the owner of the company; worked with each of

the children to make sure that the foundations met their yearly quota of contributions, which included quarterly

budgetary updates and reminders.

• Managed the owner’s family insurance portfolio.

• Organized office meetings and functions.

• Worked with the accounting manager to manage budget for the new charity established in Kenya, this included

hiring, building and supply budgets.

Chart House and Angelo and Maxie’s Restaurants – Chicago, IL 1999 - 2007

Executive Assistant to CFO & Corporation Counsel

Highlights:

• Provided administrative assistance to the CFO and Corporation Counsel of two major restaurant chains.

• Worked with the paralegals to establish controls for the restaurants files; including lawsuits, insurance, business

licenses, etc.

• Liaison between the restaurant managers to complete and file necessary paperwork for business and liquor

licenses, building and build out permits, builders, electricians, plumbers, IT, furniture and movers.

• Assisted with the purchase of Angelo and Maxie’s; opened four new locations; made sure all business and liquor

licenses were renewed in a timely manner.

Color Communications – Chicago, IL 1998 - 1999

Executive Assistant to CEO/Owner and CFO

Highlights:

• Work with the CEO/Owner and CFO of the company.

• Handled calendars, travel, meetings, correspondence and liaison with heads of all departments for the corporation.

• Handled personal travel for CEO’s family.

• Handled lunch daily for CEO and CFO, along with any lunch time meetings.

Breuer/Tornado – Harwood Heights, IL 1987 - 1998

Customer Service and Trade Show Manager

Highlights:

• Managed a five person customer service department.

• Managed the trade shows and related budget.

• Was part of the team that implemented a new computer system along with training of the staff on the new

system.

• Managed a team of three technicians and two phone techs.

• Created and implemented new forms and guidelines for the technical service team.

Education

Association of Legal Administrators, Chicago, IL 2005

Certified Legal Manager (CLM)

Wright College, Chicago, IL 1995

Associates Degree in Management

Microsoft Word, Excel and PowerPoint Certified

References available upon request

Contact this candidate