Customer Service Quality Assurance

John H. Rockwell Certified Lean Enterprise Professional

*** ****** **** **. ***. 706-***-**** CELL. 423-***-****

LA FAYETTE, GA 30728 acekk3@r.postjobfree.com

CAREER FOCUS

P&L Responsibility, Plant Management, Operations Management, Business Unit

Director, Technical Management, Technical Sales, Customer Service,

Refurbish-Repair

CORE COMPETENCIES

Plant Operations Management Lean Training Implementation

Certified Lean Professional Plant Turn Around

Multi-Site Responsibility Electromechanical Assembly

Packaging Supply Chain - Distribution

Electronic/Electromechanical Production Quality Management Systems (ISO)

AREAS OF SPECIALIZED EXPERTISE

Kaizen Events (Rapid Improvement) Total Productive Maintenance (TPM)

Quality @ the Source (Mistake Proof) Toyota Production System (TPS)

World Class Key Metrics Six Sigma Champion

Value Stream Mapping 5 S's

Quick Change Over (SMED) Lean Enterprise Training/Implementation

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PROFESSIONAL EXPERIENCE

ITT-TECHNICAL INSTITUTE http://www.itt-tech.edu/campus/school.cfm 07/2008

- Present

Adjunct Faculty - School of Electronic Technology: Instructor for AC & DC

Circuits, Digital Devices, Solid State Devices, Microprocessors, C and

Assembly programming.

INVACARE http://www.invacare.com 03/2003 - Present

Field Service: Full service independent field contractor. Field service

and repair of various types of (DME) Durable Medical Equipments, and (PMD)

Power Mobility Devices

. Acts as liaison between customer and company

. Builds customer relations and develop repeat customers

. Acquires and distributes all required customer documentation

PLAYCORE http://www.playcore.com 2007 - 2008

A $260 million, 750 employee, producer of commercial playground equipment,

sold exclusively through dealer agencies throughout the US and abroad.

Business Unit Director: P&L responsible for playground surfacing business

in conjunction with equipment sales. Reporting to the senior vice

president, primary functions included customer service, supply chain

management, delivery, cost, and logistics.

. Increased top line sales by 20% through marketing efforts, communications

and improvements to order entry infrastructure allowing faster order

processing.

. Builds business relationships and gains increased business.

. Coordinates design or schedule changes and compliance issues.

. Assimilation of acquired surfacing companies into PlayCore Surfacing

. Initiated various software improvements in order entry system resulting

in a 30% increase in the number of orders entered in a day.

. Customer liaison between supplier, company, rep agency and end user.

. Initiated new Suppler Certification requirements for suppliers

nationwide.

. Managed and developed supply chain of IPEMA (International Play Equipment

Manufacturers Association) certified suppliers nationwide.

. Due diligence in qualifying new material suppliers.

PEAVEY ELECTRONICS http://www.peavey.com/ (contract position) 2005 -

2006

Multi site, state of the art, electronics manufacturing company offering hi

tech acoustic solutions for the professional recording industry,

professional musicians and sound installation industry.

Director of Manufacturing Operations: Total of 7 direct reports and a

total of 375 employees in three locations. Reporting to the president,

responsible for: quality, test, manufacturing operations, manufacturing

engineering, planning/scheduling, procurement, and maintenance.

. Increased uptime of test equipment, resulting in improved yields from

below 70% to over 90%.

. Reduced 2006 operating budget to half of 2005 budget, while improving

quality, reducing WIP and maintaining production schedule.

. Restructured organization to better meet the needs of the operation.

PROPEX (formerly Synthetic Industries) http://www.sind.com/ 2001 - 2004

A $425 million, multi site specialty textile business with 2300 employees.

Designs, manufactures, and sells innovative, high-performance, specialty

textile fabrics (woven and non woven) supplying the carpet industry,

automotive, and construction, markets.

Director Corporate Engineering Services Responsible for Quality Assurance;

Manufacturing Technical Services; Industrial Engineering; and Corporate

Technical Services. Establishing process standards, measurements of cost

reductions and profitability, development of new processes and products.

. Implementation of Six Sigma process improvement initiative saving

$1.3million annually in process improvements.

. Created Quality Assurance organization to oversee ISO9000 Quality System,

and ISO14000 Environmental Management System.

. Replaced archaic hourly incentive programs with a companywide EBITDA

program saving $2.5million annually.

. Reduction of 150 hourly employees through work standard efforts reducing

the annual payroll by $3million.

. Developed standard cost data for ERP (SAP) implementation via engineering

standards work methodology, in conjunction with TPS.

. Initiated product cost analysis resulting in consolidation of

manufacturing locations with estimated annual saving of $2.1 million.

. Resource for companywide Lean Manufacturing initiative.

. Establish processes and product costing for new product development.

SILGAN WHITE CAP http://www.silganwhitecap.com 1995 - 2001

A $250 million, 1300 employee, multi site, international packaging

solutions provider of metal and plastic closures, and packaging equipment

to the food and beverage industry worldwide.

Division Plant Manager P&L responsibility for a 275 person unionized

manufacturing and distribution facility generating $65 million in revenue.

Functional reports included production, facilities engineering,

manufacturing engineering, finance, human resources, quality assurance, and

supply chain function.

. Reduced manufacturing lead time from forty five (45) days to ten (10)

days or less.

. Develops operations review report for executive management team.

. Reduction of work in process inventory from $1.8MM to $450K using Toyota

Production System.

. Aggressively seeks continuous improvement ideas to strengthen the

company.

. Initiated plant wide Total Productive Maintenance activities resulting in

total machine up time improving from 55% to 95%.

. Optimized capacity constraint utilizing a unique Pull/Kanban scheduling

system.

. Led a successful ISO 9000 Certification with the initial audit.

. Successfully directed site integration of ERP manufacturing system, and

lean implementation.

ADDITIONAL COMPANIES AND POSITIONS

Hufft & Company Consultants in World Class Manufacturing

SKF USA Incorporated - Manager Manufacturing Systems and Engineering

Manager Corporate Manufacturing Engineering

DANA Corporation - Program Manager, Excellence in Manufacturing (Kaizen

Events,

Industrial Controls Division Lean Manufacturing Implementation)

EDUCATION

B.S. Industrial Engineering - SUNY Binghamton, Binghamton, NY

A.A.S. Electrical Engineering Technology - Broome Community College,

Binghamton, NY

SPECIALIZED EDUCATION AND CERTIFICATIONS

Lean Manufacturing Certification-Dana University (Dana Corporation)

Lean Manufacturing Certification - ExpertRating (Global Certification)

Lean Study Mission to Japan - Productivity Press

On site Lean Training - Shingijutsu Consulting

On Site Lean Training - Porsche Consulting

Six Sigma Champion-Juran Institute

PROFESSIONAL AFFILIATIONS

Association for Manufacturing Excellence (AME)-Mid-Atlantic region: (Past)

Member Board of Directors.

Information Science & Technology Curriculum: (Past) Member Advisory Board,

Penn State University.

Voting member ASTM International - Section F08

Kanban Japan Institute of Plant Maintenance (JIPM) TPM Total Productive

Maintenance Six Sigma Operations Management Kaizen Events Continuous

Improvement Leader Set up reduction SMED 5's Lean deployment Project Manager

Supply Chain Muda Sustaining Waste elimination Gemba TPS Toyota Production

System Field service, electronics electronic assembly Gemba ISO Lean Operations

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