Administrative Assistant Sales

Candace Jones

Controller

Cameron, NC

**********@*****.*** - 919-***-****

Seeking an Administrative Assistant position where my strong executive management skills, the successful

completion of the BioWork certificate as well as my 10+ experience in office management can enhance

operational efficiency and business relations.

WORK EXPERIENCE

Controller

Aramark - Fayetteville, NC - April 2012 to January 2014

Counted incoming deposit bags received from units

• Prepared change orders for the units

• Counted and maintained the balance of the accounting safe and petty cash fund on a daily basis to ensure

all safes are correct

• Reported cash sales from units into weekly sales report

• Keyed in invoices using the Manager's Toolkit/Accounts Payable System

• Ensured all invoices are paid on time

• Completed wage verification forms

• Maintained personnel, medical, and confidential files for active and terminated employees

• Requested background checks through Truescreen

• Processed employee data in PeopleCenter

• Completed wage and employment verification forms for employees

• Prepare communication materials for the hourly staff including, but not limited to: bulletin boards, schedules,

memos, etc.

• Entered data and process invoices in Prima

Front Office Administration, Carolina Chiropractic Clinic-3 Doctors - Clayton, NC - August 2010 to

December 2012

Practice Closed)

• Assisted patients with checking-in and checking-out of appointments in a timely manner

• Worked closely with insurance companies to verify insurance and to identify what type of coverage the policy

entailed

• Researched CPT codes then submitted claims to the insurance companies

• Analyzed EOB's and balanced patients accounts accordingly

• Accurately processed payroll and invoices using QuickBooks

• Researched new products and ideas to cut operational cost in half

• Scheduled appointments and maintained accurate, up-to-date confidential client files

• Incorporated excellent customer relations and established customer rapport

• Managed monthly credit card expense transactions

• Took on extra roles to decrease unnecessary monies being paid out • Explained any questions or concerns

that the patients may have had regarding their medical bills

• Trained new staff on procedures and protocols

Tier 2 Customer Service Rep

Bellsouth - Goldsboro, NC - December 2009 to August 2010

Used a computerized system, responding to customer inquiries in a call center environment.

• Gathered information, researched and resolved inquiries and logged customer calls.

• Communicated appropriate options for resolutions in a timely manner.

• Informed customers about services available

• Provided assistance, training and troubleshooting support to lower level staff.

• Scheduled work to ensure accurate phone coverage; monitored priority of calls and shifts, and escalated

calls to assure resolution to problems

• Prepared standard reports to track workload, response time and quality of input

Administrative Assistant

Temporary Solutions - Raleigh, NC - April 2009 to December 2009

Accurately prepared billing and payroll

• Filed completed payroll and billing documents

• Created power-point presentations, graphs, and other documents for the office meetings

• Knowledgeable of licensure and certification files, ACTS, and Aspen

Administrative Assistant

Sanders Funeral Home - Smithfield, NC - May 2000 to December 2009

Preformed administrative and secretarial support functions for the Funeral Director.

• Coordinated and managed multiple priorities and projects.

• Provided discreet secretarial and reception for the entire staff.

• Learned all aspects of the business to eliminate unneeded employees

• Prepared all office accounting and payroll.

• Accepted Insurance and funeral payments.

• Implemented in house programs to eliminate outsourced cost

• Collected daily income and sales and computed daily journal entry

• Analyzed daily deposits of ticket sales receipts

• Maintained returned check and chargeback accounts

• Created monthly balance sheet schedules

Sales Representative

Sanders Funeral Home - Smithfield, NC - April 2004 to April 2006

Answered questions from customers concerning products

• Preformed shipping and receiving of store products

• Assisted customers locating products in the store and at other outlet store locations.

• Responsible for creating and sending demographic survey's

• Placed orders to the furniture manufacturers

• Worked with finance companies to pre-qualify customers for furniture

• Trained new associates of store policy and procedures when needed

EDUCATION

Durham Technical College - Durham, NC

2012

Business Administration

Johnston Community College - Smithfield, NC

ADDITIONAL INFORMATION

PROFESSIONAL SKILLS

PFS

cGMP

SOP

MSDS

IQ/OQ/PQ

Microsoft Office Suite

Lotus 1-2-3

Medical Billing

Payroll & Billing

Quick Books

Accounting

Management Skills

Insurance Verification

Seibel

Atlas

Rumba

Centrix

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