Sales Representative

GALE M. MANNING acekj3@r.postjobfree.com

*** ***** ******* ****, **********, NH 031**-***-***-

0144

( Excellent sales and marketing skills ( Proven ability to build and

maintain lasting relationships with decision makers at all levels (

Strong background in Medical and Rehabilitation Equipment, Assisted

Living, Home Care, Hospice and Diabetic Supplies & Therapeutic

Footwear (Recognized & awarded for top sales performance

(Highly motivated self-starter with an entrepreneurial spirit

( Excellent time management, client retention, human relations and

communication skills

( Adept at presentations and in-services to patients and providers

Professional Experience

Dartmouth Hitchcock Philips Lifeline of New Hampshire

02/2010 - Present

Lifeline Marketing and Home Service Representative

( Build strong relationships with providers, case managers and social

workers to increase referrals.

( Install Lifeline Medical Alert Service and communication systems in

patients' homes.

( Provide technical support and troubleshoot issues to ensure effective

transmission of help calls.

( Educate clients and caregivers on unit operation and care of equipment.

( Adherence to DHMC Service Excellence requirements and HIPAA.

EZ Diabetic Supplies, Inc. 09/2010 -

08/2012

Sales Representative & Patient Service Provider

( Increased patient base 525% in less than two years.

( Direct marketing to retirement communities, senior centers, diabetic

educators, hospitals and physicians to grow New Hampshire and Northern

Massachusetts territory.

( Educate referral sources and patients on the importance of foot care,

nutrition, diabetic shoes and therapeutic inserts via seminars and health

fairs.

( Provide technical product support, superior and rapid service to patients

and referral sources.

Rehabilitation Equipment Associates, Inc., Manchester, NH

01/2009-10/2009

Community Relations/Marketing Representative

( Built relationships with medical providers and strengthened existing

referral relationships and captured 90% of their home medical equipment

business.

( Worked closely with providers to streamline delivery and medical

billing process (ICD9 codes) through Medicare, Medicaid and private

insurance companies.

( Performed home assessments for the physically and mentally

challenged, managed all aspects of the selling cycle

through delivery and client education on use, safety, and

maintenance of DME equipment.

( Successfully restored relationships with referral sources by

building reputation of integrity and accountability resulting in 12%

sales increase in highly competitive market.

( Participated in meetings with Physical and Occupational Therapists,

attended seminars and conferences related to seniors and Disabled

Veterans regarding service gaps and service needs.

Fortis Healthcare d/b/a Pine Rock Manor, Warner, NH 09/2007-

11/2008

Community Relations Representative

( Cultivated and maintained profitable relationships with key referral

sources and State and private agencies.

Gale M. Manning page 2

( Needs assessment of frail seniors in hospitals, nursing homes and

rehabilitation facilities.

( Increased census of 60 bed specialized assisted living residence 30%

in highly competitive market in less than seven months.

( Coordinated tours, application and new resident process with

clients and their family members.

( Identified and facilitated referral opportunities from case

managers and physicians.

Bentley Commons at Bedford, NH & Comfort Keepers, NH 03/2005-

09/2007

Independent Consultant

( Created suite of marketing and sales collateral including direct

mail and community relations programs to market new assisted living

residence.

( Conducted sales calls to providers and case managers resulting in

increased referrals and deposits.

( Assessed needs and pre-qualified potential residents and

recommended solutions to meet their needs.

Community & Client Relations

( Managed the Sales and Marketing efforts and increased billable hours by

40%.

( Established rapport with social workers and participated in meetings to

resolve unmet needs, service gaps, and barriers to services.

. In-services to social workers and providers and representation at

Health Fairs generated increased referral business.

. Coordinated care delivery clients, caregivers, providers and Office

of Public Guardian.

. Relationship building/problem solving skills resulted in

increased hours of service and a higher level of client

satisfaction.

. Performed client assessments and developed Plans of Care.

Recommendations to clients included durable medical equipment and/or

safety equipment and modifications to the home to provide a safer

living environment.

Affiliated Healthcare Systems, Bangor, Maine

05/2000-10/2004

(Medical Equipment, Diagnostic Testing, Disposables and

Pharmaceuticals)

Area Manager

. Increased sales 30% in first 12 months, 78% is less than four years.

. Generated 55 new accounts via cold calling - $380K new business.

. N.E. sales contest winner for Sterilization Equipment and

Power Exam Table Promotion 2001.

. Successfully restored a fledging physician client resulting in

client retention valued at $60K+.

. Increased revenue and managed 140+ accounts for medical

supplies and equipment and pharmaceuticals.

. Instrumental in new examination room setup plans in

collaboration with physicians and manufacturers'

representatives.

. Demonstrated, sold and provided in-services on medical equipment to

physician practices.

EDUCATION AND AFFILIATIONS

Reiki II Certified August 2013

Certified Fitter of Therapeutic Footwear and Inserts - Allied Health

November 2011

Licensed Nursing Assistant -#035610-24 March 2007

Middlesex Community College, Business Management - 3.6 GPA

Northeastern University - Data Processing Course

Additional Training:

Additional Training: SPIN Training from Huthwaite, Inc., Sales & Time

Management Seminars, Medical supplies, diagnostic equipment, diabetic and

rehabilitation equipment, advanced customer service and team building

training programs, Senior Health, Alzheimer's, Compassionate Care, Home

Health and Hospice education, Human Services seminars, and Resident

Assessment Training.

Contact this candidate