Anderson Hicks, Jr.

**** ************** **

White Hall MD, 21161

410-***-****

OBJECTIVE: Challenging and rewarding position in which I can utilize my

work experience, technical education, troubleshooting and communication

skills, which would assist in a smooth and efficient way of running a

business. Also to fully utilize my experience with opportunities for

continued professional and personal growth.

SUMMARY OF QUALIFICATIONS: I have excellent communications skills and I

am proactive, conscientious and well organized. I am fluent in Microsoft

Word, Excel, Access PowerPoint, and Lotus. I have good follow-up skills on

projects until completed. Able to research and investigate problems

thoroughly. Personable and able to establish productive working

relationships with others.

6/2001 - Present Mone' Entertainment

Partner/Manager

. Controlled day-to-day operations by scheduling labor,

ordering food and supplies, and developing the restaurant

team.

. Ensured OSHA, local health and safety codes, company safety

and security policies.

. Controlled profit & loss, by following cash

control/security procedures, maintaining inventory,

managing labor, reviewing financial reports, and taking

appropriate actions.

. Ensured maintenance of equipment, facility, and grounds

through the use of a preventative maintenance program.

9/1998 - 6/2001 Collector/Team Leader

Credit Trust Corporation

. Ensured timely processing and submission of all claims

. Provided prompt cash application

. Diligent collections follow-up and maintained proper

account/receivables

. Educated customer of debt

. Offered payment plan or settlement

. Maintained a smooth and organized team

2/1997 - 10/198 Customer Service Representative

MCI WorldCom

. Processed and collected claims

. Issued credit if necessary

. Offered customer latest phone promotions

. Took extensive training classes on customer service and

computer data information

. Extensive phone contact with customers

. Investigated customers concerns

1996 - 1997 Customer Service Representative

Sylvan Learning Center

. Offered educational programs to callers

. Set up appointments for testing

. Discussed various types of learning tools

. Investigated customers concerns

. Processed and collected claims

EDUCATION:

Catonsville Community College 2 years

Milford Mill Academy Graduated with Diploma

References upon Request

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