Customer Service Quality Control

Shamekia R. Chaney

**** ********** ****, **********, ******* 36117

Phone: 404-***-**** Other Phone: 678-***-****

Email: (Primary) ***********@***.***

Objective Statement:

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I am seeking employment with your company that will allow me to gain

knowledge and hands on experience, opportunities to enhance my professional

and personal skill levels. I am dedicated, dependable and a hard worker who

is not afraid to be challenged. I'm willing to relocate, travel and am

available upon your request. I am a team player and take constructive

criticism as a way to improve my work ethics.

Education: [pic]

. LoveJoy High School, McDonough, GA, (High School Diploma, General

Studies, May 2003)

. Darton State College, Albany, GA, (Associates of Science (AS),

Geography, (December 2014)

. MOBIS Quality Control Orientation Training: (November 11-13, 2013

. Darton College (Major - Physical Geography- Completed 71 Semester

Hours 2013)

Related Quality Control Courses Completed Darton College:

. Leadership Development

. Occupational Experience

. Fundamentals of Computer Science

. Computer Programming in Visual Basic

. Web-based Tools / Applications

Mathematical Skills:

. College Algebra

. Geometry

. College Algebra

. Principles of Chemistry I & II

Computer Skills:

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. Windows Vista, Windows XP

. Mircosoft Word, Access, PowerPoint, Excel, Spreadsheet

. Type 45 wpm

. Basic computer skills

. Able to learn software quickly

Work History:

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April/2013 - November /2013

MOBIS Alabama LLC/Lion Outsourcing Management

Quality Control Inspector

As a Quality Control Inspector, I ensured that quality automotive products

for (Hyundai) and (Kia) which are manufactured by MOBIS met certain quality

standards prior to testing the product(s) for its intended use. Made sure

products performed up to the manufacturer's specifications. I visually

inspect and manually tested products, before, during or after the

manufacturing process. I worked closely with managers and others within a

team setting ensuring that the job was completed in a timely manner.

I had the authority to accept or reject products as necessary, if they do

not meet company standards. I maintain records (data sheets) of problems

located by team members and may send defective products back for repair. I

communicate effectively with my supervisor(s) and peer(s) when situations

occur, by performing the necessary research required of their findings and

prepare suggestions for improvements. I'm naturally inclined to look and

pay close attention to details, with a natural talent for calculating

figures and amounts, such as proportions, volume and percentages.

As a Quality Control Inspector, occasionally, I was asked by Supervisor's

to perform duties in other areas within the plant such as: Assisting with

molding, paint-line and the general assembly lines. I've had the

opportunity to train new-employees on how to inspect quality automotive

products. I have the ability to stand for long periods of time (8-16

hours) daily and sometimes on weekends, where I'm required to wear steel-

toe shoes and personal protective equipment (PPE). I am able and willing

to work all shifts and overtime when required.

November 2014 - Present

Hyundai MOBIS Alabama LLC

Quality Control Inspector

Currently, I Analyze and review data for defect parts by creating reports

and account documents. I'm naturally inclined to look closely to details.

Write and maintain up to date descriptions of quality products by

calculating figures and amounts. I've been asked by supervisor(s) to

assist with training new-employees on how to inspect quality automobile

products. Because of my team leading ability, I am able to use team worker

skills with present and future employers, by communicating ideas about

quality performance and continuous improvement to ensure that our team

provides quality standards at all times.

If product does not meet specifications, I remove products that fail to

meet specifications. I ensure that products are acceptable or rejected

prior to becoming a finished item. I visually inspect and manually tested

products, before, during or after the manufacturing process. I worked

closely with managers and others within a team setting ensuring that the

job is completed in a timely manner. I communicate effectively with my

supervisor(s) and peer(s) and others when situations occur, by performing

the necessary research required of their findings and prepare suggestions

for improvements.

March 2012 - April 2013

Wal-Mart

Inventory Management & Receiving Associate

Assist in maintaining the stockroom in a neat, orderly and safe manner.

Other duties include promptly serving the customers in merchandise pick-up,

properly sorting merchandise, and properly using all material handling and

safety equipment.

October 2010 - July 2011

JC Penny's Distribution Center (Warehouse)

Order-filler, Packer and Receiver

Responsible for sorting different merchandise by sizes and colors,

afterwards receive the merchandise into the system by using pallet jacks.

Pick and order-fill the merchandise with a scanner into totes from aisles

and put them onto dollies. After orders are filled they are put into

packing boxes and received into different distribution centers.

September 2007 - November 2008

Spirit Halloween Inc.

Assistant Manager

Provided customer service to customers/supervised employees, ensuring

shelves were properly stocked with merchandises, assigned store tasks to

employees and ensured that assigned tasks were completed. Answered

telephones, authorized receipt of shipment received in store. Responsible

for opening and closing store providing manager was unavailable.

May 2005 - August 2006

Wal-Mart

Customer Service Assistant

Responsible for providing day-to-day customer services to customers who

shopped and purchased items within the company. Returned purchases that

were able to be re-purchased back again in the stores. Scanned claimed

damaged items back to the merchandiser. Scan customer's items ensuring

that proper codes were used in accordance within the company guidelines.

References

Tilford Ruffin Phone# 334-***-****

Ms. Amanda Phone# 334-***-****

Jaykayla Walker Phone# 478-***-****

Contact this candidate