Rhonda B. Williams

**** ********* *****

Wilson, NC 27893

252-***-**** (Mobile)

aceka0@r.postjobfree.com

Objective

I am interested in obtaining a position to utilize my computer knowledge, customer service skills and organizational skills. To work

within a Company that rewards hard work, loyalty and dependability.

Office Skills

Customer Service Skills

Communication and Great People Skills (Customer Interaction)

Typing (40-45 wpm)

Fax/Copy/Scan

Phone Skills

Multi-Tasking

Problem Solving

Organizational

Professional Attitude & Demeanor

Ability To Work Under Time Constraints

Computer Experience

Programs - Microsoft Office - Excel & Word, MS Outlook, Outlook Express, Norton Utilities, Word Processor, ADP, Xtime, Auto Soft,

ADP

Browsers - MS Internet Explorer, Netscape, Google Chrome & Mozilla

Operating Systems - MS Vista & MS XP

Professional Experience

J.C. Harris Cadillac - Wilson, NC

August 2013-Present

Duties include office work which includes: Inputting Inventory for new vehicles, dealer trades, accounting for posting repair orders,

cashiering and assisting the Finance Department, Title Work for DMV, Loaner Inventory, Accounts Receivable and Payable.

Hubert Vester Toyota/Scion-Wilson, NC

September 2010 – August 2011

Service Appointment Coordinator

Duties include but are not limited to: Scheduling Appointments for the Service Department, answering service questions,

researching history of repairs, coordinating Repair Orders to be filed, General Customer Service, Contacting New Customers after

purchase to congratulate and schedule first service appointment, Assists Rental Manager with Retail Rentals and Service Rentals

on a daily basis, Price Parts for Customers, contacts Customers when Recalls are in effect, coordinates Customer lists for upcoming

sales and makes contact, Assists with The New Owners Event on a quarterly basis, in the process of shadowing Service Advisors

for future position.

September 2011-May 2013

Front Desk Receptionist

Duties including answering calls for 12-15 Salespeople and numerous staff, transferring calls, mailing service letters on a daily

basis, stocking in new and dealer trade vehicles and various other duties to assist office personnel.

May 2013 - July 2013

Service Advisor

Duties included assisting customers with their service needs, greeting customers from 7:30-5:30 every day and every other

Saturday. Communicating with Technicians and the Service Manager regarding Customers concerns with their vehicles. Opening

service tickets and booking tickets using the ADP system..

January 2010 – September 2010

Advantage Sales & Marketing - Irvine, CA - Retail Merchandiser/Customer Service Rep. Merchandising Duties include: Resets with

teams or individual, working closely with

Management and Customers. Responsible for all paperwork and web based reporting.

February 2010 – September 2010

Acosta - Charlotte, NC - Retail Merchandiser/Customer Service Rep.

Requires audits, new item cut-ins, resets per POG and working closely with Management.

I am responsible for paperwork and communicating completed jobs to a supervisor on a daily

basis.

October 2005 - May 2008 (Reduction In Force)

McLane Carolina - Battleboro, NC - Merchandiser/Customer Service Rep.

Required stocking, rotating, ordering and checking dates on a weekly basis. On occasion I

had to build displays and work with Managers on a one on one basis to ensure inventory

levels were adequate. Also when needed, I set different sections by store plan-o-grams,

checked dates, cut-ins, issued credits, and also operated a Telxon on a daily basis along with

some computer operations. My route consisted of all C-Stores. Building a good relationship

with all of my Managers and their Supervisors was key.

Education

Graduate of Hunt High School 1987

Business Diploma

Awards

2006 - 2007

Merchandiser Of The Year/Customer Service

References: Available Upon Request

Contact this candidate