Customer Service Sales

Richard G Johnson

**** ******* *** ** #* Tampa FL 33613

***********@*****.*** l 267-***-****

SUMMARY:

I am a skilled professional with a proven track record of exceptional customer service, charisma and a strong personality. A quick thinker, who can rely on instincts to solve issues without supervision . Seeking a position with growth and advancement opportunity based on skill, contribution and initiative.

GENERAL BACKGROUND:

• 7+ years experience in Customer Service and Sales

• Experienced in transporting, storing, loading stock items and material handling

• 2 years experience in Supervisory/ Management

• 5+ years in Clerical and Administrative office experience

• 6+ years of Call Center Experience

WORK HISTORY:

CUSTOMER SERVICE Waste Management Ewing NJ 4/13-Current

. Helping Residential customers that call in need of help in the areas of billing, driver complaints and compliments, new service, transfer of service, scheduling of pick ups and making payments.

FRONT DESK/CONCIERGE Planned Securities Philadelphia PA 4/12- 8/12

• Answered Phones/ Announced all visitors

• Assisted property manager with assigning fees, checking contractors insurance and collecting payments from residents.

• Assisted in property sales and supervised group of 5

CUSTOMER SERVICE/SALES TMobileUSA Richmond VA 10/08- 01/12

• Helped customers achieve one-call resolutions, including troubleshooting, technical care and billing inquiries.

• Maintained a resourceful knowledge base on products and services to fit customers’ needs.

• Trained and developed sales associates while providing outstanding customer service while maintaining strict sales goals

CUSTOMER SERVICE/COMPUTER SALES Great Neck Auto Virginia Beach VA 02/07- 12-08

• Generated leads based on ads designed to sell autos on the lot.

• Answered incoming customer inquiries, conducted credit checks and performed data entry and business presentations.

ROADSIDE ASST COUNSELOR AAA Mid-Atlantic Hamilton NJ 10/05- 09/07

• Assisted & comforted members with road problems.

• Data entry including mapping out members’ locations and provided outstanding Customer service

ACCOUNT MANAGER/RETENTION CLERK Vonage Holmdel NJ 10/05- 10/06

• Provided outstanding technical support to resolve customers’ issues

• Performed data entry updates to customers’ accounts and maintained strict sales requirements while following the company’s customer retention guidelines to satisfy customers.

EDUCATION:

Brookdale Community College, Lincroft NJ

Social work/ Criminal Justice 2002- 2004

Norfolk State University, Norfolk VA

Social Work/ Criminal Justice 2000- 2002

Long Branch High School, Long Branch NJ

Monmouth County Vocational School, Middletown NJ

Computer Information Specialist Certificate 1999- 2000

REFERENCES:

Will be furnished upon request

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