Customer Service Data Entry
Resume:
Susie Zepeda
Houston, Tx *****
acek5y@r.postjobfree.com
EDUCATION San Jacinto College North – Houston, Texas
SKILLS Data Entry Microsoft Word
Typing Microsoft Excel
QuickBooks Microsoft PowerPoint
Bosanova People Soft Student Access
EXPERIENCE
Houston Community College
Secretary II of the Dean Full-Time Temp November 2010 to Present
• Respond to special requests and projects, frequently under deadline conditions.
• File correspondence, records, and other department documents.
• Send, receive, and distribute faxes.
• Answer and screen phone calls, handling multiple lines
• Communicate with other departments to solve problems
• Book room for meetings
• Maintain confidentiality of all departmental information
Secretary of the Dean Part-Time, 11/2010 – 10/2012
• Greet guests
• Answer multi-line telephone calls.
• Sort all mail.
• Log all incoming paper work on Excel spreadsheet.
• Scan and log out all out going paper work.
Appointment Setter
Cargoways Ocean Services, Inc. September 2008 to June 2010
Receptionist, 09/08 – 11/08
• Greeted guests and customers.
• Answered multi-line telephone calls.
• Sorted all mail.
• Faxed and filed documents.
• Handled light collection calls.
Imports Clerk, 11/08 – 06/10
• Maintained six high profile accounts while serving others as well.
• Performed data entry such as entering container numbers, vessel names, bill of lading, time departure and arrival of
containers, and county/city/state locations where containers were arriving from.
• Performed compliance with customs documents.
• Met tight deadlines.
• Coordinated pick-up and delivery of containers.
• Handled and returned damaged or contaminated containers.
• Notified customers when containers arrived.
• Conducted follow-up telephone calls to ensure customers were satisfied.
R&D Environmental Services August 2006 to June 2008
Receptionist, 08/06 – 01/07
• Provided customer service.
• Ordered supplies and stocked kitchen.
• Answered telephone calls.
• Opened and closed office.
AR/AP, Billing and Coding, Collections, 01/07 – 06/08
• Accounts Receivable: Called clients and requested payments.
• Kept track of activities on a Microsoft Excel spreadsheet.
• Accounts Payable: Received payments, coded payments, and prepared deposits.
• Created and sent out invoices.
Contact this candidate