Customer Service Manager

Catherine Nielsen

Service Logistics Specialist

*** ******** **. - ********, ** 95008

*********@*******.*** - 408-***-****

Logistics Specialist

Planner • Logistics • Process Improvement

Coordinate implementation of plans that include tracking, monitoring and re-evaluating for continuous

improvement. Audit data for accuracy and prepare summary reports, spreadsheets, graphics and charts.

Validate site pricing through implementation of a common cost review and pricing process. Manage and

assist in critical and emerging logistics issues. Assist in planning, developing, establishing and maintaining

programs and procedures. Perform testing with IT when complex cross functional design changes are

required.

Track record working within deadlines and multi-tasking, while producing top-quality finished product. Takes

ownership of projects and assignments; ensures completion in an efficient and timely manner. Work as part of

a team with total commitment to customer satisfaction. Exceptional skills to communicate with domestic and

international clients, lead teams and mentor individuals to highest levels of customer service. Demonstrate

expertise in scheduling outbound shipments and distribution for JIT delivery. Knowledgeable of various policies

and procedures pertaining to merchandise, supplies, materials and inventory control. Managed partners/UPS

and FEDEX for physical cycle counting, reporting any discrepancies with root cause and corrective action.

Worked closely with Engineering and made changes to Bills of Materials as required.

WORK EXPERIENCE

Logistics Specialist

Syncreon - Fremont, CA - January 2013 to April 2013

Responsibilities

Receive customer (Samsung) requests for materials to build Cell Towers. Release orders based on material

availability. Arrange transportation with trucking companies as well as coordination of any required equipment,

i.e. Cranes, 4x4, or Track-O for example which are needed on site. Work directly with general contractors for

final mile delivery and POD. Update AMS system to reflect any changes such as dates, material transfers, or

returns. Track all orders for on-time delivery. Communicate with general contractors, management, and

shipping and receiving twice a week to confirm if there are any issues prior to delivery on-site.

Accomplishments

When I first started this job, there were three different departments dealing with the customers. I

recommended that there be a sole source person from top to bottom handling customer orders. By having one

person create orders, schedule transportation and manpower and then following the orders for the final mile,

you create a more personal relationship for the customer. There is only one person to deal with from the

beginning to the end. The customer is happier and the work flow is flawless.

Inventory Analyst

Robert Half International - San Jose, CA - April 2012 to October 2012

Responsibilities

Created and maintained the Item Master list from notebooks and folders into a logical context to upload into

the new SAP system. Translated and converted all Engineering Bills of Materials from spreadsheets into a

"SAP" ready technical format for conversion.

Accomplishments

The impact I had on this project was that I was able to read and correlate engineering notes and hand written

parts list into a logical SAP language and have that information uploaded into a new system, "SAP". Both

BOM's and Item Master Lists uploaded successfully.

Service Logistics Specialist

NetApp - Sunnyvale, CA - 2006 to 2008

Ensured inventory levels at local depots were strategically located near customers to meet scheduled

deliveries. Conducted Oracle transactions to guarantee inventory accuracy at logistic and repair partners

locations. Validate B2B messaging between SAP and third-party suppliers. Provided key support of the

APAC/Japan regions for the implementation and training of Vantive (logistics) system.

Technically savvy

Excellent customer-service skills

Detail-oriented and strategically-minded

Domestic and International experience

Office and Administrative Support Coordinator

Wafer Reclaim Services - San Jose, CA - 2005 to 2006

Offer outstanding support and synergistic solutions as part of the administrative team. Planned and

scheduled silicone wafer production. Proven record of professionally interfacing with internal and external

clients. Assisted in coordinating the relocation of the manufacturing department to a larger facility, while

simultaneously procuring raw materials for the wafer machines at both locations.

Excellent logistics management

Articulate communication skills with all levels of management

Skilled ability to multitask, with a keen eye for accuracy

Shipping/Receiving & Customer Service Assistant Manager

KC Compressor Works - Sunnyvale, CA - 2001 to 2003

Responsible for in- and outbound movement of large freight and raw materials utilizing warehouse vehicles

and forklifts. Reported billing and costs to ensure accurate charges were applied to customer accounts.

Interact with vendors to verify raw materials availability for on-time delivery. Provide excellent customer service

for walk-ins, inbound calls and electronic communication. Responsible for revamping the shipping and

receiving process into an electronic format resulting in streamlining productivity and simplifying the materials

tracking process.

Inventory control analysis

Skilled to operate a forklift

Excellent client relations skills

Planner/Buyer III

Applied Materials - Austin, TX - 1996 to 2000

Reviewed and processed global engineering change orders. Review bills of materials for accuracy. Primary

planner for standards rolls to properly cost raw materials.

Primary Planner for the Centura Mainframe

Supply manager for weekly key performance indicators

Responsible for inventory control

Extremely detail-oriented

Planner II

3M - Austin, TX - 1984 to 1996

Primary planner for fiber-optic division. Exceptional interpersonal and team skills. High levels of analytical

experience. Outstanding communication skills to interact with vendors, clients and upper management. Proven

record of 100% inventory accuracy. Assist in the "dock-to-stock" process of JIT parts.

Excellent coaching and mentoring skills

Maintained training and professional development

ADDITIONAL INFORMATION

AREAS OF EXPERTISE

• Warehouse Management

• Inventory Control

• Logistics & Operations

• Production Management

• Polices & Procedures

• Conflict Resolution

• Cost Reduction

• Freight Control

• Merchandise Loading & Staging

• Self-Motivated & Team Oriented

• Articulate Communicator

• Process Improvement

TECHNICAL AND WAREHOUSE SKILLS

• MS Office Suite

• Windows OS

• Oracle

• QuickBooks

• SAP

• UPS/FedEx

• Forklift Operator

• MRP

• JIT

• Mas90

• WebEx

Contact this candidate