Steffy Velosa

*** ******** *.*.*.

QC, H*G *C*

T: 514 -241-9847

acejlu@r.postjobfree.com

Dedicated and reliable Dawson Graduate in Commerce profile continuing education at McGill

next semester looking to develop existing customer service skills and expand work experience.

SKILLS PROFILE:

Communication: Fluent in French and English, friendly and outgoing, excellent interpersonal skills,

comfortable speaking with customers and working with a team.

Responsible and Reliable: Organized, quick with calculations, proficient with Microsoft office, thorough

in work, adequate when working autonomously, capable of multi-tasking and prioritizing, ability to adapt

to different work environments.

Full Driver’s License

EXPERIENCE:

November 2012 - Present: Stylist/Sales associate, American Eagle Outfitters, Fairview Shopping

Mall, Pointe-Claire.

1. Experienced cashier

2. In charge of the fitting rooms: Responsible for controlling crowds and staying organized while

offering friendly advice and service

3. Inventory management: Ensuring the store is properly stocked, staying alert for theft, keeping

track of merchandise

4. Working quickly and efficiently in order to maintain a high level of customer service through the

pressure of large crowds

5. Developed visual merchandising skills to ensure the shop is pleasant for customers to navigate.

6. Often work as the sole sales associate in the store: multitasking fitting rooms, cash, floor, while

maintaining standards and staying alert

7. Product Knowledge

8. Changing the merchandise and set up of the store overnight twice a month.

May 2013-August 2013: Administrative Assistant, Stanex, 2437 rue Guénette, Ville St-Laurent.

1. Created spreadsheets to document transactions

2. Placing orders

3. Filling and organizing documents

4. Tracking sale records

5. Providing service over the phone

6. Frequently working with excel

7. Correspondence and letters

2011- November 2012: Sales Associate, Forever 21, Fairview Shopping Mall, Pointe-Claire.

1. Providing excellent customer service while ensuring the store to be shop-able

2. Responsible for running the fitting rooms: keeping it organized, providing customer service,

running things back out onto the floor, staying alert for theft, offering advice.

June-July 2012: Volunteer, Humanitarian trip to Peru, Chichubamba, Tel: 514-***-****

(Anne Novak: Organizer).

1. Lived in an unprivileged community while creating medicinal plant gardens in the place of

forests destroyed by fires

2. Creating and placing road signs for safe travel in the village and publicity to attract tourists from

nearby towns

3. Teaching English in schools.

4. Making meals, taking care of children, planting and cultivating in the garden for the community.

2007-2009: Teacher and Administrative Assistant, Encore Dance Studio, D.D.O.

1. Dance instructor: creating choreographies, teaching classes and exercises, controlling class

2. Administrative work: Organizing shows, responsible for children, filling registrations, answering

the phone etc.

2006-Present: Community Service

1. Hospital volunteer work

2. Waitress at benefit dinners

3. Organizing and participating in various fundraisers (car washes, activity days, terry fox

walkathon etc.)

E D U C AT I O N :

Will be attending McGill University in the Business Faculty in the 2014 Fall Semester.

2012-2014: Dawson College

1. Graduate in Commerce profile

2. Honour student

3. Enriched Mathematics and Business courses

2007-2012: St. Thomas High School in enriched International Baccalaureate program

1. Graduated as a member of the honour society

2. Won the school spirit and participation award at graduation

3. Advanced Math and Science courses

4. Enrolled in extra curricular activities

INTERESTS:

Staying Active It is important to me to keep fit and spend time outdoors in all four seasons. I work hard

to improve my skill level and perform to my fullest potential in sports. I practice hot yoga, dance, hiking,

swimming, and cross country skiing. I am also very passionate about snowboarding.

Thrill seeking: I am always looking to have new thrilling experiences. I accomplish this through

travelling and experiencing different cultures, trying new recreational activities, and practicing extreme

sports.

Challenging myself: I enjoy setting personal goals and pursuing hobbies such as teaching myself to play

guitar, or creating dance choreographies.

Reference available upon request.

Contact this candidate