IT Professional

Jason Dinkins

***** ********* **** *****

Upper Marlboro, MD 20772

240-***-**** (Cell)

acejk6@r.postjobfree.com

Objective: To obtain a position that will allow me to utilize my proficient

skills in Customer Service, and IT security.

Professional Profile:

Mr. Dinkins possesses excellent communication, interpersonal and analytical

skills. His attributions in security oriented job include dedication,

leadership, teamwork, positive work ethic and cross-functional skills. Mr.

Dinkins has established a reputation for demonstrating excellent judgment

and the ability to work with all levels of management.

Applications: HP-Open view, Microsoft Professional Office Suite; Working

knowledge of LAN/WAN, Microsoft ACCESS, Outlook, Netscape, Internet

Explorer, MS Excel, PowerPoint; Windows NT 98/00, Cisco/Computer

Networking, SRS & BMC Remedy Weblogic, Tomcat & IIS 7.5

Systems: MS Exchange, Windows 2003 & 2008 R2, Windows XP/Vista Linux and

Unix

Education

Bowie State University May 2007

Bachelor of Science in Sociology/Criminal Justice

Clearance

. TS/SCI/ FULL SCOPE LIFESTYLE POLY

Career Progression

LTC March 2013- Present

Middleware Engineer

. Configured Microsoft Internet Information Systems 7.5 by enabling and

disabling user specific roles.

. Completed Service Design Specification for IIS 7.5

. Reviewed and Engineered various test case scenarios for IIS 7.5

. Created websites within IIS 7.5 and tested known errors

. Reviewed applications IIS 7.5 will support

. Implemented various authentications for hardening IIS 7.5

ITIC Corp & General Dynamics September 2009- March 2013

Web Server Admin (middleware) Tier 3

. Provided support with Build reports Change request, deployments.

. Resolves help desk tickets within (Remedy) SRS and ESMT, installed

Server and Application CERTS, Recycled numerous servers, deployed war

and ear files to multiple servers

. Completed a weblogic Administrator course.

. Multiple troubleshooting methods & read through log files to identify

errors

. Supported weblogic & tomcat via Linux & Unix operating systems

. Installed, configured, migrated and maintained weblogic 8.1.4 -10.3.5

and tomcat 5.5.36 - 8.0.8 clustered and non clustered environments

. Created disaster recovery instances via weblogic & tomcat

BAE Systems September

2008- September 2009 Systems Monitor

. Provided monitoring support through HP Open view to all managed

workgroup servers, mainframes and network operations.

. Took appropriate actions to maintain system availability, review

system anomalies, perform initial troubleshooting, and generate and

route SRS tickets to appropriate service providers for timely work

off.

. Maintain current and accurate logs, effectively, documenting all

system outages and other pertinent follow-up information as required.

Alpha Technology Group, LLC October 2007-September 2008

Help Desk Support Technician

. Provided assistance to the Superintendent and Deputy Superintendent

of the cemetery

. Maintained and configured client workstations running Windows XP

professional;

. Resolved over 90% of issues and problems called in by the cemetery

representatives, by utilizing and troubleshooting techniques. Managed

and created accounts using Active Directory

. Successfully organized and managed the rollout of over 50machines for

current employees

. Performed daily trouble ticket management for all end users issue

using BMC Remedy. Log tickets for all requests received by e-mail and

telephone

. Recorded actions taken to process requests and close-out tickets,

including calls to customers

. Managed and Maintained the Arlington National Cemetery website using

Dreamweaver MX. Managed and Maintained Camera/Video Display system.

Alpha Technology Group, LLC, Fort Myer, VA February 2005

-2007

Office Clerk & Tech

. Provided administrative services to site manager

. Schedule appointments, book meetings, maintain database, type and

edit correspondence, maintain contracts and other documents

. Prepared large presentations using MS PowerPoint, Access, and Excel

. Processed outgoing and incoming mail in a timely manner

. Directed in-person and telephone inquiries to the appropriate

locations

. Assisted in field wiring that includes telephone and outside cable

plant installation

. Used the Internet and other methods to research a variety of

materials, draft reports, produced statistical information

. Served as liaison between internal office, and Information Technology

technicians.

References will be provided upon request.

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