Project Manager Sales
Resume:
Patricia Gonz lez Arango
Popayan - Colombia
Phone: 57-317******* / 57-300*******
****************@*******.***
Profile
Having worked as a consultant and project manager, Patricia received
important experience with different kinds of clients; she tried her best to
understand and fulfill their needs. As a Retail Business Consultant and
Oracle Consultant, she gained management experience using information
systems, management methodologies, and technical management.
Mrs. Gonzalez has over 7 years of Oracle ERP implementation experience as
project manager and functional application lead. Her experience includes
team leadership, analyzing business requirements, application configuration
and testing, process definition, interface design, conversion and project
delivery of ERP Oracle Applications; including Project Costing, Billing and
Manufacturing, Assets, Purchasing, Payables, Customer Data Hub and System
Administration. Her experience includes the implementation of Oracle
applications for international companies and the use of business process
solution flow implementation methodology.
Skills Summary
Oracle
Project Costs
Project Billing
Accounting Payables
Fixed Assets
Purchase Orders
Time and Expenses
Customer Data Hub
Additional Skills
Solid knowledge of the IT industry
Ability to put individuals at ease, enabling a better work environment
Success in working with diverse backgrounds through individual or group
engagement
Quickly absorbs information with little instruction
Experience in multidiscipline bilingual English/Spanish teamwork and
sales presentations.
Gold Mine, good communication skills, strong team player
Career History
OPERATIONS MANAGER - HEALTH DIGITAL SYSTEMS
2013 - Currently
The Operation Manager drives and manages the strategy for EMA, EBC and VPM
solutions delivery, promoting customer satisfaction and retention. The
primary role of Patricia is to plan, manage and control the Operation area
and she is responsible for implementation, support and consulting services
of HDS products throughout Colombia and Latin America countries.
Key Responsibilities and Duties
- Provide both strategic leadership and tactical oversight for the PMO,
project management team and Product leaders, ensuring the setting of
standards, best practices and general objectives for each team
guaranteeing consistency, world class delivery and consulting services
- Provide strategic direction ensuring that all managers and leaders are
providing proper guidance and support allowing their teams to return
maximum value to clients and maximum profit to the firm.
- Manage all aspects of the relationships with clients during
implementation projects and support service periods.
- Drive operational excellence by establishing and delivering best-in-class
service level objectives and key performance indicators across all the
service delivery channels resulting in the highest possible level of
quality and effectiveness.
- Ensure that objectives are set/achieved and consistent with attaining HDS
long term goals. Ensure that proper metrics are established, communicated
and managed.
- Works with Regional Directors and HDS staff members to resolve any client
or project-based issues in a timely fashion
- Search for market opportunities that align strategically with company
direction and work with the sales team to hit the revenue and profit
targets of the firm.
PMO LEADER - OPEN SYSTEMS INTERNATIONAL
2011 - 2013
The primary role of the PMO Leader is to plan, manage and control the
Professional Services area. This area is responsible for implementation,
support and consulting services of "Open Smartflex" product throughout
Latin America countries.
Key Responsibilities and Duties
- Provide both strategic leadership and tactical oversight for the project
management team and client support leader, ensuring the setting of
standards, best practices and general objectives for each team
guaranteeing consistency, world class delivery and consulting services
- Provide strategic direction ensuring that all professional services
managers and leaders are providing proper guidance and support allowing
their teams to return maximum value to clients and maximum profit to the
firm.
- Drive Operational Excellence by establishing and delivering best-in-class
service level objectives and key performance indicators across all the
service delivery channels resulting in the highest possible level of
quality and effectiveness.
- Ensure that objectives are set/achieved and consistent with attaining
OPEN long term goals. Ensure that proper metrics are established,
communicated and managed.
- Works with Regional Directors and OPEN staff members to resolve any
client or project-based issues in a timely fashion.
- Responsible for teams across 15 countries, working cross-functionally to
implement shared visions and strategies across 123 members of the
professional services area.
PRINCIPAL CONSULTANT - ORACLE COLOMBIA (COLOMBIA)
2004 - 2010
Farmatodo - Venezuela
Patricia was assigned as Quality Assurance Leader, using OUM Methodology
into the Testing process as an integrated approach to testing the quality
and conformance of all elements of Oracle Retail implementation into
FARMATODO. She was responsible for defining all Business Requirements
process and for addressing both functional testing and testing of
supplemental, including systems integration testing for all Oracle Retail
interfaces to FARMATODO systems.
Patricia was responsible for defining the project time line and planning
the breadth and depth of the testing effort, and defining the test plan
based on design specification, testing covers functionality verification,
performance evaluation, reliability and robustness, industry standards
compliance, etc.
She was in charge of cover the requirements for all tests that should be
performed in FARMATODO project, from unit testing to user acceptance
testing, including how testing should be performed in the various stages at
the project, which tools should be used and how, what metrics should be
collected, how test data should be produced and what testing environments
should be used in the tests.
Also based on her Retail experience, Patricia was responsible to generate a
draft information about tester roles and responsibilities, test types, test
data and test estimates and scheduling, test items that should be tested,
the features that should be tested, and the features that for some reason
should not be tested. This information was the base for the final Testing
Plan that was implemented.
She also was in charge of integration tests to verify that the components
(and use cases) were executed in a way that is consistent with what the
client expected, and that the integration between those components worked
together as a whole, performing all tests according to the test plan,
recording the results, reporting bugs and issues and help design teams to
duplicate the bugs and issues.
Pfizer - USA
Patricia was assigned to Pfizer project as Tax Team Leader of Payables
group, and her responsibilities include tax collection information for all
Latin America countries.
She was responsible for managing the tax payables setup in each country,
for obtaining updated tax changes (tax and rates information), and
verifying that calculation results are correct as necessary for the
applicable countries that were included in the project.
Also, she was responsible for the setup of tax definitions using Oracle
globalization and localization functionality, in addition to resolving the
gaps identified with the tax process in payables.
Patricia was responsible for guaranteeing Oracle solution coherence between
market process and PFIZER footprint. Footprint differences must be approved
by Global Solutions team (Dublin), so Patricia must justify all changes she
is proposing. Once one change has been approved, she was responsible for
training to GENPACT team (India share services team).
PDVSA Gas - Venezuela
As Team Leader she was responsible for the overall management of the Oracle
11.5.10.2 upgrade to ensure all deliverables are achieved to the required
quality and timescales.
Responsible for all functional and some technical aspects and lead
responsibility, managing the design and development process, testing of
data conversions and interfaces using Oracle's tools.
Responsible for the configuration and reconfiguration of the current
software environments and lead the process of familiarization of the people
to the currency change, provided monetary reconversion instructions to full
time team members, providing tips to full time team members about data
conversion.
Also she was in charge of performing pre-upgrade analysis, new information
requirements analysis, the coordination of all functional and technical
aspects of the upgrade from version 11.0.3 to 11.5.10.2 of Oracle EBS,
providing knowledge transfer documents supporting the upgrade process,
performing upgrade configuration tasks and performing post-upgrade
analysis, training and support.
Also Patricia was responsible for specifying the development and testing
environments and overseeing the installation, conducting reviews of
detailed designs, code and test plans to ensure the highest quality of
deliveries, managing the technical issues and risks raised and ensuring
agreed actions were completed, managing the activities of the other
functional team members, handing over the completed Delivery Architecture
and all Design Specifications for the solution to facilities management and
applications management.
Grupo Carvajal - Colombia
As part of the roll out process, she participated in a specialized team to
implement EBS across all Carvajal companies in the world.
Carvajal was able to conduct the Oracle Fixed Assets implementation, but
needed outside help to educate users on proper setup and use of the
globalizations, so Patricia provided hands-on instruction on Oracle Fixed
Assets to enable its staff to comply with the Accounting Standards in each
country to manage and depreciate fixed assets, and establish location codes
and general information for fixed assets.
Also, Patricia informed all countries of the requirements, policies, and
procedures of the fixed-assets system to ensure that assets to be tracked
on the system had been identified and tagged, and conducted initial
inventories to determine the condition of all assets and reconcile the
physical inventory to the accounting records.
She acquired knowledge in a Brazilian Legislation, her delivery included
working closely with the client and the Brazilian consultant while working
to achieve a successful configuration of "Recibimento Integrado"
Localization.
Main responsibilities include the coordination and integration between
team, assist in issue escalation and leadership in overall integration
business flow design.
Telecom - Colombia
Participation in the full implementation of CDH. Responsible for Technical
solution analysis, integrating different Telecom applications with quality
processes carried out by the Wolman Group
She defined the structure of the Staging Area for Parties, Accounts,
Products and Services
Responsible for Data mapping of the Staging data with its corresponding
fields in the TCA and Installed Base tables.
Autoridad Edificios Publicos - Puerto Rico
She served as the Project Accounting Functional Analyst and was responsible
for Project Costing, Project Billing and Grants Accounting implementation
and setup.
She defined business rules and implemented setup options for Oracle Project
Costs and Billing applications and she designed Auto Accounting and Account
Generator rules and routines
PRESALES CONSULTANT - SYNAPSIS COLOMBIA
2003 - 2004
Responsible for generating cost and scheduling estimates for SAP projects
and conducting client presentations and meeting facilitation
She participated in responding to RFP, developing proposals and making
presentations. She was responsible for creating and maintaining a
competitors database, all materials and equipment necessary for sales
presentations and coordinating trade show participations.
SENIOR CONSULTANT - OCU AMERICA
2002 - 2003
She analyzed client requirements; mapped requirements to module
capabilities; identified gaps between requirements and capabilities;
Proposed functional and technical workarounds to gaps.
She worked within Clients/Users environment and translated client business
goals and needs into SAP Proposals.
Also, she managed a team of developers in the custom development of
"Universitas" application.
SENIOR CONSULTANT / PRESALES CONSULTANT - UNISYS LACD
1994 - 2002
Responsible for Retail Information Services Technical Support for the Latin
American region, gathering requirements, installing new customers,
supporting existing customers
She managed the activities of a team of software developers on software
projects utilizing Project Management Methodologies
She managed retail software projects, overseeing and directing all project
activities. Responsibilities included project management, business
requirements, functional specification, testing, design, development,
implementation scheduling, budgeting and proposal writing
She was Project Coordinator, ORION Retail Management System implementation
for Latin American customers in Colombia, Chile, Venezuela, Mexico, and
Brazil. Administrative duties included hiring and terminating staff,
coaching, performance evaluations, employee reviews, budget preparations
and cost analysis
She was Project Manager EXXON/MOBIL Project (Central America, Chile and
Colombia).
She supported pre- and post-sales operations for Latin American customers:
Carrefour, Lojas Americanas, Castorama (Brasil); Jumbo, Unimarc, D&S,
Tiendas la Polar (Chile); Tia, Cada, SuperMaxy (Venezuela); Comercial
Mexicana, Palacio de Hierro, Samborns, Famsa, Grupo Soriana, Deportes Marty
(Mexico); Supermercados Selectos (El Salvador); Olimpica, Vivero, xito,
Cadenalco, Carulla, Makro (Colombia); Tiendas Carrion, Supermercados
Colonia (Honduras); Sears (Panama), managing sales demos and installing
software for trial periods at the client's site.
She coordinated and designed internationalized interface solutions for
retail products for multiple markets, evaluated retail products for
internationalization issues, identified requirements with local teams
She applied product expertise to monitor, track, and evaluate SKU level
master schedule, inventory turns, safety stock requirements, adjusted the
master schedule that will ultimately drive inventory and service levels,
determined impact to potential demand and provided reports and
recommendations to the retail company.
Responsible for developing business relationship with clients or potential
clients in Latin America and identified business opportunities and managed
sales and implementation activities in the region.
She had experience with product managers, product marketing, channel
marketing, and customer accounts located in the Latin American subsidiaries
in early planning stages in terms of forecasts, built schedule requirements
and initial launch plans. She also has experience with vendor management
techniques, project management, program management, and applications
development projects.
FUNCTIONAL CONSULTANT - FANALCA S.A
1992 - 1994
Responsible for the daily coordination of the research activities and the
integration of information technology and logistics plans
Responsible for evaluating software and/or hardware products for
acquisition
She coordinated meetings with staff to discuss projects and resolve
technical problems
She coordinated conferences and meetings with users, vendors and managerial
staff in order to exchange information and resolve difficult or technical
problems. She assisted supervisor with planning and budget preparation.
FUNCTIONAL CONSULTANT - COMFAMILIAR DEL CAUCA
1991 - 1992
Responsible for developing projects, established systems/programming
standards, software identification and control, documentation management
and change control
Responsible for design, development, and implementation of Distribution,
Purchasing and Inventory modules
Responsible for Oracle database administration, managing table spaces, name
spaces, and creating and updating tables.
She also planned and monitored systems projects
Responsible for software testing responsibilities included front and back-
end testing, writing load testing scripts, executing performance and
scalability tests.
SYSTEM ANALYST - BANCO DE OCCIDENTE
1990 - 1991
Responsible for software development projects, custom software applications
and definition of the user-interface aspects as well as the implementation
She oversaw the configuration and control of all systems documentation,
recommended improvements to documentation management processes
She worked with programming staff to ensure software migration/developments
were within required standards
Foreign Languages
- Spanish, Read, write, speak - High proficiency
- English, Read, write, speak - High proficiency
Education
BS System Engineer. Universidad de San Buenaventura, Cali. Colombia.1991
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