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Customer Service Representative

Location:
Bowling Green, KY, 42104
Salary:
Negotiable
Posted:
June 13, 2019

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Resume:

Christy Mitchell

270-***-****

acejjo@r.postjobfree.com

Objective

Seeking a full time position that will allow for future growth and development within the company. Willing to learn new professional skills while broadening skills I have already obtained.

Experience

03/13 – 01/14 Afni Incorporated Bowling Green, KY

Customer Service Representative

Maintained and exceeded all KPI’s (metrics) for Verizon Wireless and for each and every customer

Very detail-oriented

Excellent in Customer Relations

Excel in multi-tasking

Great team player or can work independently

01/07 – 9/08 Asurion Insurance Services Nashville, TN

Customer Service Representative, Tier I

Setting and obtaining personal goals for the quality for our customer service experience

Responsible for making sure the customer was satisfied by the close of the call

Maintaining a level of excellent customer service during every customer service experience

Maintained required service levels and time limit restrictions for each call

Verifications Team, Tier II

Verified incoming documents for lost, stolen, or damaged mobile phones for T-Mobile, Sprint, Verizon, and Alltel

Verified that all documents that were received were legitimate and not fraudulent

Received incoming calls, mainly from customer service representatives, to relay that the paperwork submitted was properly filled out or what is needed to move forward in the claims process

Placed outgoing calls to inform the customers of the documents received and of their completion and ability to move forward in the claims process

Placed outgoing calls to inform the customer of additional documents needed and status of claim

Managed all incoming and outgoing mail

Insurance Claims Adjuster

Trained to become an Insurance Claims Adjuster

Evaluated claims for accuracy and validity

Placed outbound calls to customers with explanations of claim status

09/05-01/07 Radio Shack Princeton, KY

Assistant Manager

Excellent customer service skills, acquired sales experience (up sell)

Meets customer’s needs and wants

Responsible for managing the business smoothly and effectively

In charge of counting the secured merchandise

Made daily and nightly deposits to the bank

Responsible for managing and scheduling all employees

Rings up sales transactions and worked the floor

Handled all customer care issues

Assisted in planograms, stock upkeep, and quarterly inventories

Role-played with my employees to encourage them to engage in probing sales questions to maximize the sales experience

06/94 – 09/05 Dairy Queen Princeton, KY

Manager

Assisted in opening and closing the store

Assigned job duties for my employees

Operated the store in a smooth but fast-paced manner

Switched out registers during shift changes

Counted the registers to see if they balance out

Filled out daily sheets for each shift (bookkeeping)

Processed day and night reports on the revenue that was generated that day

Made nightly deposits at bank

Trained all new employees

Coordinated the cake program

Organized the kid’s promotion

Handled all customer care issues

Worked the floor alongside my co-workers

Special Skills/Computer Skills

Computer software: any window based operating systems: WordPerfect, Microsoft Excel, Internet Explorer, and other Internet browsers.

Proficient in use of computers and good at troubleshooting problems

I am a team player with excellent customer service skills

Possess strong organizational skills and leadership skills

10+ years’ experience in managerial positions

Education

December 2012: Tennessee State University, Bachelor of Science in Interdisciplinary Studies with concentrations in Criminal Justice and Sociology

2000-2002 Hopkinsville Community College, received Associate in Science degree

References

Available upon request



Contact this candidate