Customer Service Representative
Resume:
Christy Mitchell
**************@*****.***
Objective
Seeking a full time position that will allow for future growth and development within the company. Willing to learn new professional skills while broadening skills I have already obtained.
Experience
03/13 – 01/14 Afni Incorporated Bowling Green, KY
Customer Service Representative
Maintained and exceeded all KPI’s (metrics) for Verizon Wireless and for each and every customer
Very detail-oriented
Excellent in Customer Relations
Excel in multi-tasking
Great team player or can work independently
01/07 – 9/08 Asurion Insurance Services Nashville, TN
Customer Service Representative, Tier I
Setting and obtaining personal goals for the quality for our customer service experience
Responsible for making sure the customer was satisfied by the close of the call
Maintaining a level of excellent customer service during every customer service experience
Maintained required service levels and time limit restrictions for each call
Verifications Team, Tier II
Verified incoming documents for lost, stolen, or damaged mobile phones for T-Mobile, Sprint, Verizon, and Alltel
Verified that all documents that were received were legitimate and not fraudulent
Received incoming calls, mainly from customer service representatives, to relay that the paperwork submitted was properly filled out or what is needed to move forward in the claims process
Placed outgoing calls to inform the customers of the documents received and of their completion and ability to move forward in the claims process
Placed outgoing calls to inform the customer of additional documents needed and status of claim
Managed all incoming and outgoing mail
Insurance Claims Adjuster
Trained to become an Insurance Claims Adjuster
Evaluated claims for accuracy and validity
Placed outbound calls to customers with explanations of claim status
09/05-01/07 Radio Shack Princeton, KY
Assistant Manager
Excellent customer service skills, acquired sales experience (up sell)
Meets customer’s needs and wants
Responsible for managing the business smoothly and effectively
In charge of counting the secured merchandise
Made daily and nightly deposits to the bank
Responsible for managing and scheduling all employees
Rings up sales transactions and worked the floor
Handled all customer care issues
Assisted in planograms, stock upkeep, and quarterly inventories
Role-played with my employees to encourage them to engage in probing sales questions to maximize the sales experience
06/94 – 09/05 Dairy Queen Princeton, KY
Manager
Assisted in opening and closing the store
Assigned job duties for my employees
Operated the store in a smooth but fast-paced manner
Switched out registers during shift changes
Counted the registers to see if they balance out
Filled out daily sheets for each shift (bookkeeping)
Processed day and night reports on the revenue that was generated that day
Made nightly deposits at bank
Trained all new employees
Coordinated the cake program
Organized the kid’s promotion
Handled all customer care issues
Worked the floor alongside my co-workers
Special Skills/Computer Skills
Computer software: any window based operating systems: WordPerfect, Microsoft Excel, Internet Explorer, and other Internet browsers.
Proficient in use of computers and good at troubleshooting problems
I am a team player with excellent customer service skills
Possess strong organizational skills and leadership skills
10+ years’ experience in managerial positions
Education
December 2012: Tennessee State University, Bachelor of Science in Interdisciplinary Studies with concentrations in Criminal Justice and Sociology
2000-2002 Hopkinsville Community College, received Associate in Science degree
References
Available upon request
Contact this candidate