Customer Service Sales Representative
Resume:
Tonya Walston
****-* ******** ***** ******, NC **705
acejhy@r.postjobfree.com
Seeking a position that will utilize my strong analytical and
organizational skills in administrative and office management.
SKILLS & ACCOMPLISHMENTS
. Highly motivated
. Implementation of new strategies
. Leadership skills
. Excellent communicator
. Effective listener
. Decision making and negotiating skills
EMPLOYMENT HISTORY
Sales Representative
9/2010-2/2014
Marshall's Durham, NC 4/1998-4/2002
Worked in a fast-paced environment utilizing a multi-line telephone system
responding to customer inquiries.
. Increased sales
. Increased productivity levels within the division
. Coached and mentored team that resulted in their increased knowledge of
customer service
. Promoted a professional environment
. Performed additional functions as needed
Debt Collector
1/2009-7/2009
Professional Recovery Consultants Durham, NC
Responsible for collection of medical related debt. Processed payments in
according to debt collection standards. Answered billing inquiries and
concerns.
. Handled approximately 200 calls daily in large call center
. Processed standard medical forms appropriately
Teaching Assistant
1/2008-5/2008
Academics Plus Inc. Durham, NC
Assisted lead teachers using innovative educational tools. Worked with
students tutoring them in preparation of end-of-grade testing. Completed,
processed, and maintained appropriate testing application forms.
. Developed and maintained good relationship with students
. Delivered quality customer care
Cashier
11/2004-7/2005
Advance Auto Parts Durham, NC
Provided customer service. Assisted customers in finding appropriate
vehicle parts. Responsible for contents in the cash register. Maintained
records and database files. Supported in assigned project-based work.
. Operated the cash register
. Helped shoppers meet their buying needs
. Put new items on floor
Tax Tech 12/2003-4/2004
Jackson Hewitt Tax Service Durham, NC
Performed administrative duties. Maintained a daily log. Scheduled
appointments for customers.
. Entered tax information into software
. Maintained hard copy tax returns
. Answered telephone
EDUCATION
Durham Technical Community College May 2013
Associates of Liberal Arts
North Carolina Central University 2003 - 2007
Earned 124 credits in Biology towards a Bachelor of Science
CERTIFICATIONS
Durham Technical Community College
Partnership for Biotechnology Workforce Training
Pathways to Biowork
Biowork Career Readiness
Biopharma Boot Camp
Brownfield Environmental Technology Program
Soil and Water Management
State of North Carolina Career Readiness
Process Technician
Activity Coordinator for Long-term Care Facilities
Hazwoper Operator
Computer Basics for the Job Search
Clerical Assistant Boot Camp/Health Careers
Computer Skills for the Office Professional
Greenville Technical Community College
Lead Water Initial Training
VOLUNTEER EXPERIENCE
Durham Rescue Mission, Durham, NC 2007 - Present
Toy Drive, North Carolina Central University, Durham, NC 2006-2007
Eno River Valley Scott, North Carolina Central University, Durham, NC 2005
American Red Cross, Veteran's Administration, Montrose, NY 1986
AWARDS AND RECOGNITION
Gold Star Badge for Excellent Customer Service, Marshall's, Durham, NC
Vice President Appreciation Letter, Marshall's, Durham, NC
Associate of the 2nd Quarter, Marshall's, Durham, NC
Certificate of Achievement, Durham Housing Authority, Durham, NC
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