Jill K. Gilmore, PHR

**** ****** ****** ***** *********, FL 33578 941-***-****

Email:acejha@r.postjobfree.com

Human Resource Professional, Administrator, and Trainer with extensive experience managing and implementing all Human

Resource competencies: employee relations, recruitment & staffing, training & development, performance management,

benefits, workers' compensation, unemployment insurance, HRIS and coordination of employee programs and services.

• Working knowledge of federal and state employment laws and regulations.

• Skilled at coaching employees and managers, and mediating resolutions to issues.

• Effective oral and written communicator.

• Superior multi-tasker; excel at working in a fast-paced, methodical and

organized fashion.

• Experienced in reviewing and analyzing data, and offering recommendations to effectively resolve issues.

• Strengths include discretion and maintaining confidentiality.

• Proficient in Excel, Word and database computer software (HRIS, PeopleSoft, Ceridian, Ultipro, SAP, and

ADP).

• Expert in benefits administration.

• Master of Science degree.

• PHR certification for over 9 years.

• Experienced in manufacturing sector and call center environments.

PROFESSIONAL EXPERIENCE:

Coca-Cola Company, Brandon, FL 2013 – 2014

Employee Relations Consultant (Contract position)

• Managed Employee Relations activities/caseload for regions/functions within North America over 70,000 associates

• Conducted investigations that have varying levels of difficulty and sensitivity

• Worked closely with the Labor & Employment Legal Department, Human Resources, and management at all levels and

provided support and subject matter expertise to recommend appropriate action to resolve disputes

• Kept detailed and accurate account of investigation with timely memorialization of the notes and supporting documents

into the case management system

• Collaborated to develop and apply consistent employee relations approach

• Coached leaders in the handling of specific employee interactions

• Utilized a professional and customer-focused approach to handling customer inquiries

• Provided guidance to managers and associates relating to Title VII issues, human rights, workplace rights, Code of

Business Conduct, general conduct, performance, safety, attendance and labor

Asset Acceptance LLC, Riverview, FL 2011 - 2013

Human Resources Manager/Facility Manager

• Managed the recruitment process; worked with business partners on strategic recruitment plans

• Provided associate relations support to supervisory and non-supervisory associates in resolving issues related to

performance, behavior, and policy compliance.

• Facilitated the resolution of issues through objective investigation for a site of over 260 associates

• Managed, planned, coordinated and monitored the physical, environmental and security conditions and general

maintenance of the building and grounds by performing the duties personally, or through third party contractors

• Facilitated discussions between supervisors, associates and co-workers to resolve interpersonal concerns

• Conducted new hire onboarding and benefit orientation meetings to ensure associates had sound understanding of the

business mission, vision and values, and their commensurate benefits

• Managed the voluntary and involuntary separation process

• Conducted and documented investigations pertaining to harassment and discrimination

• Managed site unemployment claims; processed and ensured timely response to claims filed and prepared supporting

documentation

• Developed the physical security evacuation plan

• Established the Home-Based work environment program

• Coordinated and instituted outside vendor provided training for First-Aid and CPR

• Partnered with Department Heads to complete and deliver annual performance reviews for all employees

Jabil Circuit, Inc., St. Petersburg, FL 2010 - 2011

Senior Human Resource Generalist (Defense and Aerospace Division)

• Provided advice and guidance to managers on matters associated with employee coaching, performance, disciplinary

actions, and related labor law issues

• Created and implemented employee engagement programs and succession planning

• Conducted investigations to resolve employment issues, recommended solutions and assisted with facilitation of

resolution

• Monitored salary increases to ensure new salaries were in compliance with the company compensation policy

• Sourced both internal and external candidates for open positions to maintain adequate staffing levels through Peopleclick

software

• Composed offer letters, processed background checks, collected paperwork, and processed data into HR information

system (SAP)

• Served as business partner to management and acted as an employee advocate to the manufacturing and quality assurance

groups comprising of 380 employees

• Administered FMLA, LOA, accommodation requests and short-term disability claims

• Sourced and performed initial screening of assemblers, quality assurance personnel, and engineers

Clockwork Home Services, Sarasota, FL 2008 - 2009

Human Resources Team Member (Contract position)

• Main HR contact for Operation Coordinators at 18 sites across United States.

• Answered questions relating to ADP HRB to include: how to enter new employee information, updating existing

employee information, report generation and exporting of information from ADP HRB into ADP Pay Expert

• Managed background screens and drug screens for applicants as part of the recruitment process

• Conducted on-boarding of new hires and accurately entered employee information into ADP HRB

• Ensured all personnel were aware of the benefits available to them and ensured all were enrolled properly

• Interpreted and communicated policies, assisted employees with benefits, payroll and policy related questions

• Developed the company Employee Handbook

Financial Insurance Management Corporation, Sarasota, FL 2006 - 2008

Human Resources Manager

• Managed day to day employee relations and performance management including conflict resolution, progressive

discipline and terminations

• Trained management on HR practices and procedures including employment laws, performance management, and

interviewing skills

• Provided leadership for core HR processes including employee relations, staffing, education and training programs,

leadership development, compensation, and benefits

• Successfully maintained appropriate staffing for company of over 200 employees including a 30-seat call center,

operating two shifts

• Conducted full life cycle recruitment (sourced, screened, interviewed, and extended offers) for all employees

• Sourced qualified candidates using a variety of recruiting networks and Internet sourcing tools such as Monster

• Benefits Administrator – managed the administration of group insurance and retirement programs to ensure uniform

application and interpretation of policy and procedure

• Conducted benefit audit resulting in a significant savings of over $24,000

• Communicated benefit information to associates, managed annual open enrollment process, distributed new hire

enrollment kits, and worked closely with benefits broker

• Handled workers’ compensation claims, disability, FMLA and personal leaves of absences

• Facilitated wage and salary program including salary and personnel changes, performance appraisals, evaluation of

position descriptions, personnel records and reports, rate structures and area wage and salary surveys

• Managed immigration process for H1B Visa’s, L1A Visa’s and Permanent Resident status

Progressive Employer Services (PES), Sarasota, FL 2005 - 2006

Human Resources Consultant

• Responsible for all aspects of internal Human Resources: employee relations, benefits administration, orientation,

recruitment, training and development

• Advised managers in the interpretation and application of human resources policies and employment laws, reducing

potential liability and providing better decision making

• Developed and implemented the orientation PowerPoint presentation for new PES associates

• Coordinated and facilitated the benefits meetings with new PES associates and enrolled in appropriate benefit elections

• Managed all aspects of internal recruitment efforts from determining staffing needs, placing job advertisement, screening

resumes, interviewing candidates, extending job offers and verifying prior employment

• Administered COBRA, HIPAA, FMLA, STD and personal leaves of absence

EDUCATION AND CREDENTIALS:

Master of Science – Higher Education Administration

State University of New York at Brockport

Bachelor of Science - Business Management

State University of New York at Geneseo

Professional in Human Resources (PHR)

COMPUTER SKILLS:

Proficient in Lotus Notes, Microsoft Word, Excel, PowerPoint & Outlook, Ultipro, ADP, PeopleSoft,

Ceridian, Kronos, SAP, Peopleclick, Talent Wise, Profiles, Business Objects, Summit, Client Space

and EIC.

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