Tina A. Dooling

OBJECTIVE

Detail-oriented Mortgage Specialist/Customer Service Professional with 17+ years in the lending industry looking to secure a position within a stable organization to utilize my knowledge in customer service leadership, communication, and organization to assist in reaching your company objectives.

QUALIFICATIONS

• 17+ Years in Lending Industry

• Customer Service Professional

• Excellent Communication Skills

• Highly Organized/Detail Oriented

• Team Player

• Remote Location (home office)

• Accurate Data Entry / 10-Key/Datatrac

• Proficient in Microsoft Office 2007

• EFT/Wire Transfers

PROFESSIONAL EXPERIENCE

Black, Mann & Graham, LLP MAY 12 – OCT 13

Mortgage Specialist/Closer/Legal Assistant (offsite/home office)

• Review and approve financials in loan documentation such as broker fees and HUD requirements from title companies.

• Preparation and approval of loan closing conditions; file prep, advise brokers of conditions, final file review, and loan conditions approval

• Approved loans to be purchased once all documentation was verified

• Order wires

• Assist other departments as needed

Premier Nationwide Lending APR 05 – DEC 11

Mortgage & Wire Specialist / Customer Service Representative

• Review and approve financials in loan documentation such as broker fees and HUD requirements from title companies

• Approval and processing of bank disbursement requests for loans to include uploading documents, printing checks, data processing, ordering/reordering, and cancel wires

• Preparation and approval of loan closing conditions; file prep, advise brokers of conditions, final file review, and loan conditions approval

• Assist other departments as needed

Countrywide Home Loans OCT 04 – APR 05

Funder/Loan Processing Reviewer

• Reviewed all documentation related to loans to make sure paperwork was in order

• Approved loans to be purchased once all documentation was verified

Washington Mutual Bank, FA / North American Mortgage Company MAY 96 – OCT 04

Mortgage Specialist / Banker - Shipper

• Communicate with title companies and brokers pertinent information related to funding loans

• Prepare all closing papers and fund loans for title company

• Process disbursement and broker checks

• Organize and confirm all documentation assuring loans are saleable (including LGCs, MICs, and LNGs for insured loans)

Cornerstone Mortgage Company JUN 95 – MAY 96

Receptionist / Set-up Specialist

• Provided administrative support to processors

• Assisted with customer support

• Answered multi-line switchboard

• Distributed all incoming mail and faxes

• Organized loan paperwork, assigned loan numbers and entered data into mortgage software

• Printed and mailed documentation such as disclosures, verification of employment and deposit requests, letters of indebtedness

• Ordered surveys, insurance, and all VA/FHA case numbers

Smith & Conner, P.C – Receptionist MAY 95 – JUN 95

Children’s World Learning Center - Assistant Teacher DEC 92 – MAY 95

Rance Learning Center - Assistant Teacher OCT 91 – DEC 92

WBC Holdings, Inc. - Clerical Assistant MAR 91 – SEP 91

EDUCATION

University of Houston

North Harris Community College

Tomball College

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