Project Manager Customer Service

Jeffrey M. Patton

Voice: 734-***-**** ( Cell: *** 585- 4845 ( 5621 Amber Way, Ypsilanti, MI

***** ( acejdi@r.postjobfree.com

EXECUTIVE PROFILE

Strategy Leadership Vision Business Alignment

Value

Senior Information Technology Program Manager / Consultant with a history

of success in financial, strategic and business leadership contributing to

the accelerated growth and turnaround of world-class corporations in

banking, telecommunications, academic, automotive and business consulting

industries. Recognized as a decisive, results oriented leader able to

harness skills and dynamic drive to initiate change, mobilize resources,

generate and synthesize ideas, set plans into motion and bring them to

closure. High integrity, energetic leader known for ability to envision and

create successful outcomes in complex situations. Diverse functional

expertise with a strong commitment to driving for positive results,

compliance, and

profit and market-share growth.

Strategy & Innovative New Systems

Business Planning Solutions Implementation

Training & Structured High Value Vendor &

Recruiting Deployment Partner Alliances

Contract Customer Best Practices & Process

Negotiations Satisfaction Improvement

Organization Analysis & Budget Development &

Development Consulting Management

PROFESSIONAL EXPERIENCE

IBM Corporation, Southfield, MI

Senior Managing Consultant, Global Business Services - Business Analytics &

Optimization 2011-2014

Managed and delivered large scale programs and projects leading teams of up

to37. Assisted in RFPs for clients and negotiated contracts and maintained

client interface. Created presentation materials for perspective clients.

. Led the AT&T Alliance Data Warehouse Consolidation with $285 Million

budget.

. Managed implementation of new DTE Energy Business Web Portal.

. Appointed by Senior Partner to develop Business revenue case for the

launching of new data warehouse products, extensions and services

. Selected by Senior Partner to lead design, development and testing

team in two global locations for provision of Assets and Accelerators

for Information Management Foundation.

o Created project reporting templates for off-shore project teams and

introduced project reporting standards.

o Managed off-shore development teams.

Comerica Bank, Livonia, MI

Vice President, Product Revenue Manager, Treasury Management 2011-2011

Promoted to lead alignment of product activities with revenue generation

and protection including cross-sales data mining,

monitoring and analyzing product portfolio data and customers behaviors

(Analysis System & Product Liaison). Led 45+ indirect reports accountable

for business revenue case development for the launching of new products,

extensions and services, distributing and monitoring product revenue and

performance information including the oversight of exceptions & special

pricing.

. Appointed by EVP to upgrade the Fidelity Touchpoint ECA / Financial

application that allowed for excessive interest calculations.

. Selected by EVP to oversee the Disaster Recovery Project for the

Fidelity Touchpoint ECA / Financial application.

. Tracked service fees ensuring product portfolio profitability.

Vice President, Business Principal, Project Services 2005-2011

Recruited by Senior Vice President to plan and lead the Records Management

Program including the execution of multiple mission-critical complex

projects. Led cross functional projects teams of up to 105+.

. Addressed the need for standardization and control of record processes

across Comerica to reduce operation costs.

. Actively negotiated with vendors to reduce cost for hardware, software

and time and materials for the Corporate Records Management Program

. Negotiated a $15 Million hardware/software agreement with a major

vendor for information management.

. .Interpreted application of SOX, GLBA, HIPPA and the Federal Rules of

Civil Procedure ensuring governmental compliance.

. Acted as Program Manager for the Human Resources Payroll, Time

Management, Health & Welfare Program that encompassed 33 Projects with

$35 Million budget.

. Negotiated $300K software contract for the Comerica Bank enterprise-

wide physical records tracking initiative.

. Directed Records Management Program (13 Projects) with $13 Million

budget.

. Served as Project Manager for Enterprise-Wide Internet Explorer

Upgrade Project with 400+ Applications and $1.2 Million budget.

. Appointed by EVP Human Resources to assume accountability for a

Retirement Services & Stock Purchase Plan Conversion with a cost of

$2.3 Million.

. Implemented the Information Protection & Destruction Program

enterprise-wide.

o Created a 5-year return on investment (ROI) model leading to the

approval of the Corporate Records Management Program with a cost

savings of $9 million dollars

o Guided and directed a project team for the creation and the

implementation of the eDiscovery workflow to reduce legal and

information storage costs and the development of Enterprise Search.

o Partnered with General Counsel and a respected law firm to assist

in the creation of the Discover Reference Guide for Comerica Legal

to assure that process and standards were being met during

discovery procedure.

o Negotiated $12 Million hardware/software agreement for the Comerica

Bank eDiscovery solution

DTE Energy, Detroit MI

Senior Information Technology Services Project Manager (contract) 2005

. Revived and implemented a failing enterprise-level Lotus Notes/Domino

Disaster Recovery project.

. Acted as Project Manager for the MS Outlook to Lotus Notes Conversion

o Reduced server costs by the initiation of a re-deployment process

Wayne State University, Detroit, MI

Associate Director 2003-2005

Executive Manager of the Scholarship and Financial Aid Office, including

financial management, budget issues and FERPA enforcement. Supervised other

Associate Directors, Assistant Directors, professional staff and contract-

represented staff including the AAUP-AFT and the UAW.

. Increased enrollment though the collaboration of the Offices of

Admissions, the Bursar, and the Financial Aid office.

. Reduced staff operations costs by outsourcing a portion of the

financial aid call center activities.

. Improved customer service through staff assessment, realignment and

training including staff morale by establishing relationships through

improved communication techniques.

. Identified fundamental management issues to improve the performance of

client services while reducing cost.

AT&T, Southfield, MI

National / Branch Project Manager, Global Service &Account Manager 1995-

2003

Managed complex projects valued from $1.9 million to $114 million in new

AT&T revenue. Lead Project Manager for Ford Motor Company.

. Led and turned around a failed project for the implementation of a

call center for Bank One and the installation of over 100 ISDN T1.5s

(Effecting 1,500 employees) that would cover the states of Michigan,

Ohio, Arizona and Texas.

EDUCATION

MBA, Global Management, University of Phoenix

Master's Certificate, Project Management, Stevens Institute of Technology

Management

BA, Interdisciplinary Studies, Wayne State University

AFFILIATIONS

. Washtenaw County Community College Foundation Board of Trustees, 2013

- Current

. Daycroft Montessori School Board of Trustees President, 2013 - Current

. Selected to lead the 2011 Comerica Masters of Diversity (MDA) Platinum

Initiative

. Planning Commissioner Pittsfield Charter Township, 2010

PROFESSIONAL RECOGNITION

AT&T National Leading Legions Award, Wayne State University: Recipient of

the College of Urban Labor & Metropolitan Affairs Alumni Academic Award,

AT&T Center of Excellence & Council Project Management Certificate of

Recognition, AT&T Local Legends Award, AT&T Michigan Middle Markets

Quarterly Award of Excellence, Comerica Bank: Drive For Results, Building

Effective Teams, Problem Solving, Integrity & Trust, Business Acumen

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