Quality Assurance Engineer

KAERI OTHMAN

**** ****** *****, ********, ** **611 • 203-***-**** • acejd5@r.postjobfree.com

OBJECTIVE

To be an effective and productive staff is to pursue a career with progressive employment that allows me to utilize and expand my

extensive skills and experiences in a creative and productive manner, offering opportunities for professional growth of the company.

SUMMARY

• Over 5 years of increasingly responsible experience in information technology field, QA, and supply

chain.

• Graduate in the stream of Electrical and Computer Science with good technical knowledge and soft

skills.

• Ability to implement effective, creative ideas for firms, teams and individuals.

• Hard-working, success oriented with positive attitude, and a team player.

EDUCATION

University of Bridgeport, Bridgeport CT

http://www.bridgeport.edu/

Master of Computer and Electrical Engineering

PROFESSIONAL EXPERIENCE

Total International Gas and Oil Company

http://www.total.com

Quality Assurance Engineer

Total International Gas and Oil Company

(May 2009– May 2014)

Responsibilities:

• Reviewed Business Requirements and Software Specification document to achieve better understanding of the application under

test.

• Studied the project, gathered requirements and prepared System Requirements Specification Document.

• Perform manual and automated functional and full system tests.

• Regression and integration testing.

• Analyzed of Scope Change Requests.

• Performed exploratory testing to identify defects outside the formal test processes.

• Performed Regression testing to builds both manually and running automated scripts using QTP 10.0.

• Identify, analyze, and document defects or other anomalies discovered in software products

• Execute tests on a large-scale distributed test network and agile test.

• Involved in tracking the defects and analyzing there severity.

• Create, deploy and maintain automated system tests to replicate real-world scenarios.

• Review bug descriptions, functional requirements and design documents, incorporating this information into test plans and test

cases.

• Collaborated with Support, Design and Development to resolve client reported issues; all issues were recreated and verified

against product specifications prior to being entered as bug, also providing an estimated time for testing requirements and target

delivery dates for all client reported issues.

• Worked with developers to resolve identified issues.

• Recommended and implemented Quality Assurance and Systems Management control disciplines instrumental in generating

customer lists.

• Worked with Development team to better understand the system functionality in order to improve testing quality.

• Assisting customers and field engineers with troubleshooting issues and problems.

• Track and report software defects for review by the development team and business analysts.

• Setting up/updating QA test environments for multi-platform compatibility verification.

• Reported the daily status of test cases executed/failed, worked with business analysts to assure new functionality changes were

reasonable regarding existing physical design.

• Assisted and provided feedback in the test plan, as appropriate.

• Documented software defects using bug tracking system and reported defects involving program functionality, output, online

screen and content to software developers.

• Derived various complex calculations as per the report specification.

• Worked with developers to fix faults found in the structure and functionality of the application.

• Regularly provide guidance to and assists in training less experienced Quality Assurance Analysts.

• Participated in enhancement review meetings and walk through.

• Completed assignments on schedule with methodical, detail-oriented and thorough approach.

IT Technical Support Specialist

Total International Gas and Oil Company

(JUL 2008 - APR 2009)

Responsibilities:

• Provide IT support for internal users in a professional manner.

• Maintain the Help Desk function for Indeed employees.

• Install all software and hardware components.

• Ran diagnostic programs, isolated problems, determined and implemented solutions.

• Implemented servers and workstations and their maintenance.

• Corporate environment with end users; duties include adding and disabling Active Directory accounts, phone support, desktop

re-imaging, application installation and documentations.

• Supported of common and advanced printer troubleshooting both locally attached and networked.

• Procured, tracked and maintained company software, purchase records and usage to ensure licensing compliance. Maintain IT

software license database and audits installed computer base to verify the accuracy of license database records. Ensures

software media and site licenses are secured within the information systems department.

• Supported for and troubleshooting issues for employees remotely accessing the corporate network.

• Trained new team members on use of hardware/software.

• Installed, configured, maintained, and troubleshoot a wide range of software.

• Recovered lost files and partitions from damaged hard drives.

IT Technical Support Technician

Total International Gas and Oil Company

(FEB 2007 - JUN 2008)

Responsibilities:

• Performed remote diagnostics, problem solving, installation assistance, and system modifications.

• Assisted users with basic computer skills as needed.

• Daily backup system and stored it in an offsite location.

• Installed and configured Scanners, Printers, Webcams, Modems (DSL & Dial-up), DVD/CD/RW, SCSI/IDE/EIDE Hard Drives,

Bluetooth, Wi-Fi, Wireless Routers, and Access-point setup configuration & authentication.

• Created users accounts and reset passwords.

• Created and provide end user training on new system functionality.

• Respond to telephone calls, e-mails and personnel requests for technical support. Backup data, remove viruses, Spyware and

install virus protection software, system deployment.

• Troubleshoot cable issues, install jacks, patch cables, and patch panels.

• Maintained systems integrity by constantly updating Anti-virus software and security updates. Configure firewalls, and set up

static IP's (Norton 360, Patch management).

• Connected personal computers, terminals, and printers to existing data networks.

• Installed all software and hardware components.

• Controlled daily, weekly and monthly inventories.

• Troubleshoot and resolve data collection and operation processing issues.

Material Supervisor

Total International Gas and Oil Company

(Apr 2005- FEB 2007)

Responsibilities:

• Supervised receipt of all shipments. Process receiving, discrepancy, and damage reports as needed.

• Evaluated complaints received on shipments of equipment and supplies and take appropriate action.

• Supervised maintenance of computerized inventory records.

• Initiated all purchase requests to keep stock items available at all times.

• Checked received (PO’s) purchase orders received complete.

• Reported procurement department for partial PO’s

• Supervised for checkout materials in (MTR) materials transfer request MMS (Material Management System).

• Assessed the quality of materials delivered by suppliers to ensure high quality of production of packaging products.

• Supervised for entering received materials (MRR) materials received report in the system.

• Supervised for returned materials in the system materials returned request (MRT).

• Dispatched broken materials for repairing.

• Returned incompatible received materials such as materials do not have same part number back to supplier.

• Supervised, evaluate, and train employees assigned to warehouse.

• Directed and maintain a safety program for all employees assigned to warehouse.

• Corrected unsafe conditions in work area and report any conditions that are not correctable to supervisor immediately.

• Supervised and evaluate warehouse workers.

• Supervised warehouse layout and space requirements in order to prevent loss or damage.

• Investigated causes of lost or damaged shipments and other matters; make adjustments where necessary.

• Supervised a variety of warehouse materials to load, unload, clean and/or move materials.

• Ensured all incompatible received materials are back to supplier in timely manner, and request the right materials.

• Ensured that all warehouse related materials are cleaned and prepared rental ready for orders and/or returned to applicable

pallets or shelves, holding area or shipping department/areas.

• Maintained documents, files and records (e.g. tracking equipment transfer forms, etc.) for the purpose of documenting activities,

and providing materials and reliable resource information.

• Assisted with shipping and receiving, checking in materials, matching purchase orders.

• Participated in physical inventories for the purpose of verifying stock and identifying losses.

• Maintained a safe, clean and highly organized warehouse and work area/materials for orderliness at all times and safe for traffic.

• Maintained and oversee efficient and controlled staffing schedules and labor levels at all times.

• Maintained all first aid supplies/eye wash stations/related as required.

• Attended shift meetings and monthly meetings as required.

• Secured and lock up equipment/warehouse area when not in use.

• Ensured all duties/responsibilities are performed in a timely & effective manner in accordance with established company

policies and Safety to achieve the overall objectives of the position.

• Assisted with other departments as required.

TECHNICAL SKILLS

• HP QuickTest Professional, Selenium, SQL query, Linux, Unix

• Simulation Tools: Lab VIEW, MATLAB, Homer, and PSPICE.

• Operating System: Windows 98/XP/Vista/7.

• Microsoft Office: Word, Excel, PowerPoint, Access,IT1 Spreadsheets, Hardware.

• Others: Knowledge of PLC (Allen-Bradley and Mitsubishi),Seagate Crystal Report, DSP C++,

Pro/Engineering CNC,CorelPaintShop

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