Customer Service Quality Assurance

Andrea Renee Moss

*** **** **** **., *

Odessa, MO 64076

Home 816-***-****

Cellular 816-***-****

aceixx@r.postjobfree.com

Customer service

Profile

Customer service professional with more than 7 years experience interacting with the public.

Highly

qualified in service-based, hospitality positions requiring an emphasis on customer

satisfaction in a

fast-paced environment. Strong team player and leader. A proven and verifiable record for

utilizing

strong technical and interpersonal skills to enhance organizational efficiency and

profitability.

Committed to quality performance with an ability to learn new procedures quickly.

Experience

Casey's General Store, Odessa, MO.

Cashier, 2009 - 2013

Direct interaction with customers. Deveoloped a very strong customer base. Enjoyed

making my

customers happy everyday.

• Stocked shelves and cooler everynight

• Really enjoyed making my customers happy with their visit everyday..

The Home Depot, Springfield, MO.

Head Cashier/ Paint associate, 2001 - 2005

Customer based job. I enjoyed getting up and going in to work there everyday. Loved

making my

customers happy.

• Moved up very quickly there. Went from part time cashier to head cahier in under a year.

• Was a key carrier. With the ability to schedule and manage employees under me.

• Made sure all my cashiers got lunches and breaks on time.

• Learned almost every department in the store. by the time I moved.

Education

H.S., 1998

Climax Springs R-4, Climax Springs, MO.

Skills

• Back and Front Office Operations Vendor and Client Relations

• Customer Retention Iventory Control

• Inventory Relationship Building

• Team Motivation Sales and Customer Service

• Visual Merchandising Staff Traiing and Development

• Team Leadership Customer Sevice and Quality Assurance

• Supervision and Training Scheduling and Time Managment

• New-Store Openings

Contact this candidate