ANNA CHARISSE HOLLAND

*** ****** ****** *********, ** 21229 Mobile: 443-***-**** aceivm@r.postjobfree.com

High-level Administration ~ Master Scheduling ~ Writing ~ Business Operations ~ Facilities Management

A highly experienced Administrative Professional with demonstrated success in C -level support in the healthcare, non-profit,

advertising, telecommunications and information technology industries. Over 17 proven years of strong technical and

business qualifications with an impressive track record of implementing policies and procedures, as well as management of

budgets and administrative processes. High-level written and verbal communication and presentation skills, detail oriented,

skilled collaborator, strategic planner, meeting facilitator and personable team player.

RECENT ACCOMPLISHMENTS:

LifeBridge Health/Practice Dynamics, Inc. (3/2011 – 6/2011) Successfully co-managed a $350K office renovation project to create space for

30 additional workstations in existing facility; Liaised with project leads for construction, electric work, HVAC, carpeting, computer hardware,

telecommunications, furniture purchase, placement and installation; Communicated pertinent information to COO, Executive Team and staff

as necessary.

KEY SKILLS:

MS Office Suite, Microsoft Publisher, Adobe Professional, Internet & Email applications, 60 WPM

EXPERIENCE:

EXECUTIVE ASSISTANT/OFFICE MANAGER - LIFEBRIDGE HEALTH/PRACTICE DYNAMICS, INC. - REISTERSTOWN, MD (5/2006 – PRESENT)

Administration:

Provide executive and administrative services to the Chief Operating Officer and serve as the Office/Facility Manager for

Practice Dynamics, Inc. (PDI) corporate offices, the professional physicians’ billing subsidiary of LifeBridge Health, Inc.

Prepare executive meeting agendas, manage meeting communication, transcribe meeting minutes a nd produce in official

format.

Manage projects, drive actions and document follow up for the executive team.

Produce Monthly Operations Report for submission to the CFO.

Manage seasonal clerical interns; complete time and attendance reports; complete and submit job evaluations.

Act as Human Resources liaison for staff by providing forms and other necessary resources; Provide employee relations

support and guidance to staff as needs arise.

Assist the COO in organizing materials for presentation including statistical spreadsheets and slide presentations.

Coordinate the COO's schedule and maintains COO's calendar. Plan and confirm itineraries and travel arrangements for

Executive staff and prepare related expense reports.

Respond to telephone and in-person inquiries; screens calls, takes messages and provides information promptly,

courteously, and accurately. Act as an intermediary for the COO, maintaini ng frequent contact with public and private

executives, professionals, and various officials. Demonstrate guest relations practices when answering telephone and in -

person inquiries or providing information to patients, visitors and staff.

Maintain executive office files and security of financial information and documents of a confidential nature.

Office Management:

Manage $35K annual supply budget; Prepare and submit supply orders; Maintain adequate and cost effective supply

inventories.

Collaborate with Finance Manager to prepare indirect expense budget projections for upcoming fiscal year; Review

current budgeted amounts and compare to trended amounts to adequately forecast new budgets for submission and

approval by COO and CFO.

Facilitate quarterly staff meetings to include agenda preparation, slide presentation, scheduling of speakers,

coordination of content and presentation of pertinent human resources and facility related information .

Negotiate, manage and maintain existing and new vendor contracts for office equipment and facility services; Monitor

vendor performance against terms; Demonstrate guest relations practices with vendors

Ensure facility services are performed routinely and timely to include housekeeping, maintenance, security, plumbing,

vending, HVAC, etc.

Payroll coordination and distribution.

Process and distribute U.S. mail and lock box mail.

ANNA CHARISSE HOLLAND

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ADMINISTRATIVE ASSISTANT I - THE JOHNS HOPKINS UNIVERSITY - BALTIMORE, MD (10/2002 – 4/2006)

Management of the day-to-day operations of the office and laboratory of the GI SPORE Co-Director and two Immunology

Research Principal Investigators. Work with the investigators in preparation and submission of budgets for sponsored

projects. Coordinate purchasing, personnel issues, program budgets and all administrative aspects of t he office and lab.

Authorize and assign University budget numbers to various projects. Oversee and coordinate financial and administrative

transactions for laboratory staff (cosign orders, authorize expenses).

Program Management:

GI SPORE program liaison for postdoctoral fellow processing (requisition new hires, request new and extended visas,

obtain credentialing verification, etc.) Track fellowship dates and monitor for renewal with payroll. Pr ocess postdoctoral

transfers.

Coordinate orientation for new lab hires (security clearance, badges, passwords, building access, pagers, animal &

human subject certification, HIPPAA compliance). Approve E210 Timekeeping Record for T echnicians-Attendance

Record.

Maintenance of lab files (purchase orders, packing slips, protocols, handbooks & guidelines)

Monitor and maintain animal protocols (add/remove personnel, update pro cedures and submit renewals).

Place and input all lab orders for GI SPORE Program. Co-sign all lab orders for Immunology Program.

Research Physician Support:

Administrative: Generate memos, faxes, email messages, copies on behalf of Investigators. Arrange facility services

(equipment installation, removal repair and general maintenance). Submit expense reimbursements for payment;

Arrange check requisitions for membership associations and manuscript submissions. Maintain current memberships

and subscriptions for professional organizations and journals. Mail collection, screening and distribution.

Grants & Budgets: Management of entire grant process to include compilation and submission of grants, monthly budget

reconciliation of program expenditures; resolution of discrepant invoices with vendors, maintenance of product

warranties; Wind-down processing of expired budgets.

Manuscripts: Track and monitor manuscript reviews to publications; Send reminders to assigned reviewers. Retrieval of

online manuscripts for Investigator's review; Complete author’s instructions and submit manuscripts for publication

consideration; monitor until published; Fulfill requests for reprints. Maintain current curriculum vitae for all

Investigators.

Scheduling: Schedule meetings, interviews, seminars, and presentations & manage calendar for all Investigators. Arrange

visiting speakers' itinerary.

EXECUTIVE ASSISTANT TO CEO - DEVNIX, INC. - BALTIMORE, MD (3/2002 - 9/2002)

Provide direct support to CEO, President and Executive VP of small computer networking and website development

company; Responsible for composing development of policy documentation, new hire packets, sales processes, project

flowcharts & diagrams; Responsible for managing the CEO’s appointments, scheduling meetings and organizing events;

Generate sales presentations, quotes and invoices; Type and assist in the composition of content for client websites; In itiator

of many processes and procedures for start up company as well as facilitate weekly staff meeting; Attend meetings, take

notes and distribute to attendees; Compose marketing materials and critique artwork; Greet and announce visitors and

vendors.

CUSTOMER CARE SPECIALIST - BROADSTREET COMMUNICATIONS, INC. - BALTIMORE, MD (11/2000 - 12/2001)

Provide customer support to customers with local, long distance and internet service including customer education, set up

and training for the product offering. Manage accounts from inception through installation. Entered billing and maintained

accounts through adjustments; Opened Remedy trouble tickets and acted as liaison between customer and provisioning

department to resolve troubles; Provided back up for administrative assistant to include updating and generating sales

funnels, forecasts, and customer tracking log; Planned and executed group events such as parties, corporate meetings and

sales incentive contests; Established relationships with area hotels and arranged corporate travel for management

executives. (Promoted from Administrative Assistant within 6 months of hire)

TEST ANALYST - SRA INTERNATIONAL - BALTIMORE, MD (9/1998 - 10/2000)

Work with Expanded Federal Parent Locator Test team in mainframe environment using File Aid; Trace requirements and

assign to appropriate test cases by analyzing expected results; Assist with testing exercises to ensure proper functionality of

requirements and systems enhancements; Maintain test case baseline through up dates and cross-reference with Access

database to ensure accuracy; Control requirements and test cases for use between various integrated systems; Responsible

for reestablished baseline for test bed.

ANNA CHARISSE HOLLAND

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MEDIA BUYER/PLANNER - NOBLE STEED ASSOCIATES - BALTIMORE, MD (8/1995 - 5/1998)

Responsible for the planning and buying of print, broadcast and out -of-home media for various clients and potential clients;

Negotiate contracts, rates and special opportunities with stations and publications; Recommend and pres ent various

promotional opportunities to clients; Resolve discrepant invoices.

NON-PROFIT VOLUNTEER EXPERIENCE:

HEALTHY CHOICE MINISTRIES (FORMERLY DEEPER LIFE CHURCH, INC.)

Senior Project Manager - Manage and co-produce major annual fundraisers for the church to include the National Leadership

Conference, Annual Christmas Cantata Concert, Summer Dinner Dance & Gala, Pastor Appreciation Program and Annual

Banquets; Coordinate all aspects of event to include the formulation of volunteer teams, human resources, marketing, project

budgets, venue and vendor relations; Coordinate and liaise group trips for incoming and outgoing groups of 50+ domestic

travelers; Utilize desktop publishing software to produce flyers, advertisements, posters and other graphic announcements

to promote events.

Director of Media Relations - Managed a team of 6 volunteers consisting of 3 media t echnicians and 3 sales & marketing staff;

Responsible for the recording and production of Sunday morning messages and other special services; Duplication of

recordings on CD for sale and distribution; Coordinate in -house promotions, media buys, mentions and other methods of

marketing media products; Church representative at various conferences and events to ensure proper display and

distribution of products for sale; Managed budget, track expenses, profit and loss statements to report to church

administrators.

EDUCATION:

Morgan State University, Baltimore, MD

Bachelor of Science, Information Systems and Sciences 1991

PROFESSIONAL MEMBERSHIPS:

International Association for Administrative Professionals (IAAP), 2007

Tau Beta Sigma National Band Sorority, 1994

TRAINING COURSES:

Financial Administration Training Courses:

Cost Principles, Managing Federal Grants & Cooperative Agreements, Budget Management,

Research Accounting, Purchasing Policy, Basic Accounting Principles, Business Transactions

Non-profit training:

Event Planning & Fundraising, Understanding the Role of the Board vs. the Staff, Legal Issues for Non -profits

Certificate Courses:

Photoshop 7.0, Time Management, Course on Ethics, Customer Service: How to Diffuse an Angry Customer,

The Exceptional Assistant, Project Management, Managing Multiple Projects & Priorities

ANNA CHARISSE HOLLAND

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