TIMOTHY WATKINS

**** ***** ********* ****** ~ Aurora, Colorado 80013 ~ 720-***-****

Email ~ aceirl@r.postjobfree.com

http://www.linkedin.com/profile/view?id=63459094

PROFESSIONAL PROFILE:

I have over 15 years of experience that demonstrates a history of

increasing responsibility throughout that time. I am very comfortable in

leadership roles. I have been responsible for capital budget creation and

justification. I have ample exposure to technologies that provide for

disaster recovery, infrastructure architecture, enterprise applications,

server and SAN builds, software and hardware deployment, security

policies and procedures, Sox 302 and HIPAA requirements, technology audit

compliance, technology standardization and consolidation.

.

EXPERIENCE:

Centura Health (2011 - Present) - A Non Profit, faith based healthcare

company

111 Inverness Drive East

Englewood, CO 80112

Manager of Systems Operations

. Lead a team of highly technical support personal who install,

configure and support the infrastructure for the patient care

providing, revenue generating, production systems for a 2.4 billion

dollar a year Healthcare organization

. Responsible for the teams that provide for Microsoft and Unix Servers,

Storage administration, SQL DB support, and Bio Medical Devices

. Integration of Biomed/Clinical Engineering with enterprise IT. Define

standardization, best practices and identify roles and

responsibilities

. Participatory member of the Process Lead Team, the Change Advisory

Board, the Information Technology Steering Committee and I meet bi-

weekly with my CTO for Strategic planning sessions

. Drive, direct and navigate technology teams through successful

implementations of transformational change.

Comcast (1999 - 2011)

183 Inverness Drive West

Englewood, CO 80112

Information Technology Division Manager

West Division Comcast Spotlight (Advertising Sales/Insertion)

. Responsible for the technologies implemented in the 11 major markets

that make up Comcast's West division.

. Leadership responsibilities for a multi-tiered support staff of over

20 employees

. 1st point of approve/deny for all Capital Authorization Requests or

purchasing initiatives.

. Conduct Pre-audit testing and assessments of policy, procedure,

documentation and verification, as well as initial penetration and

vulnerability testing of systems and networks.

. Coordinate and drive the rollout of enterprise/divisional solutions

and technologies.

IS/IT Supervisor

. Coordinate and implement SOX compliance and Comcast Best Practices.

. Manage, drive and direct the Denver Spotlight IS and IT teams daily

efforts

. Responsible for goal setting, performance evaluations, development

and coaching

. Diagnose and resolve network, server, and application problems.

. Educate, train and guide users and staff through the many escalations

paths in an effort to ultimately resolve their issues.

IT Project Management

. Managed projects for disaster recovery, capital

Purchases/replacements, desktop architecture, Enterprise applications,

server builds, software and hardware deployment, Printer evaluations,

Software audits, Office migrations, Security implementations, WAN

connectivity and security policies and procedures

. QSG (Quebec Support Group) liaison and point of contact for all

projects, local and enterprise that, involve IT

. Define project requirements, and produce detailed project plans

. Successful managing projects with severe time constraints

. Proficient with Microsoft Project 2000 as well as the terminology and

the common practices of managing projects in general

Quebec Support Group

. Supporting 3200 Desktops, 35 Servers

. Supporting a High Speed Data NOC, Telephony/VoIP NOC and Customer

Care Center for Comcast's broadband network

. Responsible for server builds, configuration, hardware upgrades, and

troubleshooting

. Maintain LAN/WAN network connectivity

. Cisco switch support for the 2948 and 3500 platforms

. All manner of software and hardware troubleshooting and repair

. E-care systems: Web based Chat and e-mail, Kana email response,

Eshare NetAgent Chat, Remedy and TTS ticketing systems

. Software deployment: CA Unicenter SDO, Microsoft SMS, Ghost Imaging

software

. Administrator for TCS - TeleCenter System, RTA - Real time Adherence

and E-talk

Outage Board, Network Monitoring and Surveillance

. Provided initial detection of network failures in HFC plant and

Internet delivery systems

. Notified appropriate individuals within the organization of network

outage and restoration events

. Maintained the reporting of all Trouble Tickets utilizing multiple

Remedy Systems.

. Accurately documented problems including detection information,

diagnostic results as well as escalation and repair performance

information

TASC, Technical Support and Provisioning

. Provided technical support for the customers of the @Home ISP and to

the field technicians of the Hybrid Fiber /Coaxial network that

provides the Broadband service

. Configured and troubleshot end user software including the @Home

content provider browser, Microsoft Internet Explorer, Netscape

Communicator, and their related Email and News Group Clients

. Worked in conjunction with field Technicians and other support

departments to properly assign and configure cable modems to their

respective optical nodes and routers

McKesson Drug Company ~ Fortune 500 ~ (1994 -1997)

One Executive Boulevard

Yonkers, New York 10701

Title: Sales Manager

. Outside sales representative and business consultant for the New York

City and metropolitan area

. Utilized advance technologies to assist companies at different levels

of the managed care industry

. Focused on sales of group membership, industry services, programs and

our integrated computer network (Omnilink)

. Accountable for revenues of 3 million dollars per month, customer

relations, profitability assessments, trouble shooting, problem

solving, monitoring and enforcement of compliance

. New account prospecting and development

EDUCATION:

Stockton State College of New Jersey ~ Cumulative GPA 3.2/4.0

BA in Business Administration with a Major in Marketing

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