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Customer Service Maintenance

Location:
Bowling Green, KY
Posted:
June 11, 2014

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Resume:

Ronald Allen Alexander

Phone: ***/***-****

aceip1@r.postjobfree.com

Education

Western Kentucky University – Double Major: Philosophy/Political Science, GPA 3.6

My coursework throughout my undergraduate career shows a solid progression from budding student to critically thinking proble m

solver, with complete dedication to more than my classes, but my campus as well. Alongside all of my extracurricular activities, I

maintained focus on educating myself and honing my mental abilities, becoming more proficient at taking complex issues and

interpreting both their positive/negative attributes, possible solutions or compromises, as well as an in-depth analysis of their further

development. I have more than a piece of paper through this degree set, I have become an educated person with ideas developed

independently and the knowledge that I can succeed by fostering values like perseverance, commitment, and dedication.

Experience

United States Marine Corps: Military Police Officer- May 2013 – Present – Duties Include: training in the aspects of policing whether

it be the application of deadly force, escalation of force, legal repercussions on the job, paperwork and report making, inve stigation,

fingerprinting, patrolling properly, MOUT (Military Operations in Urban Terrain – building raids, city navigation, etc.), handling of

evidence, shooting and proper maintenance of the MK19, 249, 240B, and .50Cal Machine gun, convoy operations in a fully armore d

Humvee, combat patrolling, first aid, CPR, Combat lifesaving, shock treatment. Constantly working independent of supervision with a

required determination and rapid execution of orders on a moment ’s notice, supervising Marines under myself in the completion of

tasks, and adaptability to any circumstance regularly practiced.

Tidewater Security: Security Supervisor – Jay Armfield – February ’10 – March ’13 – Duties Include: Patrolling and protecting any

property, patrons and events occurring within our area, maintaining s afety of any area of responsibility and helping to remove clients

of all liability in regards to safety concerns, assisting patrons and making them feel comfortable while attending events, en listing the

help of local police and medical authorities whenever applicable, working with these authorities to piece together the details of any

event deemed worth our attention. Supervisory position maintaining the schedules, enforcing company policies, payment of wages,

and proper execution of duties on all properties. 12 hour shifts with constant patrols and the utilization of a calm, collected mindset

in any of the many scenarios which might occur.

WKU Admissions: Tour Guide- Paul Casebolt - April '10 – December ‘11 - Duties Include: Showing prospective students all WKU

has to offer, escorting campus guests around to many facilities, memorizing 20 page script full of information about WKU and its

buildings, Clerical work in Admissions Office: answering phones, filing, data entry in Banner as well as Excel, Assisting stu dents in

accessing student webmail as well as staff with various aspects of MS Office, helping to counsel students interested in attending col lege

along the admissions process. Attempting to essentially sell the campus and surrounding WKU communi ty to a group of 30-50

strangers every day, answering questions on the fly, and maintaining professionalism throughout the process. Office work rang ing

from assistance getting in school to trouble with financial aid and processing all paperwork ef ficiently.

WKU Student Technology: Lab Consultant- Stephanie Coy - January ’10 – Present - Duties Include: Helping patrons with any basic

technology questions, maintenance of printers and other lab equipment, organization of lab materials and area, cleaning of al l lab

areas, assisting patrons in the use of MS Office 2007: help stude nts with getting email through outlook as well as clarifying various

aspects of PowerPoint and Word, maintaining counts of all persons in the lab, promoting a user friendly technology experience,

ensuring patrons are helped in a timely manner as well as ab le to work in a stress free environment. Any customer service or

technical issue which might arise would be handled by myself, anything from the massive printing machines to computer

software questions are my responsibility. Handling customer concerns with any number of univ ersity policies and directing

patrons to a thorough solution while keeping the labs in a consistently quiet status conducive to efficient work for everyone

within.

Microsoft Campus Representative – Bowling Green, KY - Internship: August '10 – May ‘13 - Student Campus

Ambassador - Duties Included: Guerrilla marketing, Demoing Windows 7/8 as well as various other tech. products, Showing off the

many features of Win7/8 as well as Office 2010/13, Giving presentations, Communicating with large groups of students the bene fits of

the product as well as making them comfortable with the technology Marketing Rep: Spread word about Win7/8 Marketing and

advertising within the local college community to make Microso ft products ‘the’ college campus necessity. Working with local

organizations and student groups to get the brand associated with what the majority of campus sees on a daily basis. Setting up

survey booths and submitting survey results after compilation, directly to the top tier of Microsoft to help drive changes within

their technology and brand itself. Handling sensitive information and interacting professionally with any number of clients a t

all times to answer questions about the product, presenting the best Microsoft has to offer.

Messamore’s Towing And Salvage Dawson Springs, KY – Summer Job: May’07-August’08, June’09-August’09 – Shop Worker –

Duties included: Acquiring needed parts for both the customer and the shop overall, reorganization and maintenance of shop, yard,

and office, in charge of most PC applications as well as the training of other employees on the computer, troubleshooting of software

issues. Overall maintenance of paperwork throughout the office from bil ling to payroll, completing scheduling, dispatching, and

calling of multiple drivers, pulling parts and work ing in the yard when needed, using local resources outside of our own shop in

conjunction with other businesses to meet the needs of our customer, interaction with customers from many walks of life with any

number of issues, from large businesses to individual clien ts.

Self Employed: Alexander TECH Madisonville, KY – Beginning Spring 06’- Fall Spring ’09: PC repair service, well over a full time

position from high school until moving away to college. Duties Included: Troubleshooting and maintenance of PC’s/Laptops on the

software and hardware levels, Building of custom made PC’s to match specifications of the customer, Installing and setting up wireless

networks with both PC’s and game consoles, Showing customers the advantages of Outlook as an email client and helping with th e

setup of email, Cell phone repair, talking the customer through installations and error fixes via telephone, constant customer

interaction and organization of billing and overall business records. Staying abreast of technological changes and procedures, one

on one customer service and advertising/marketing for our work, managing a team of three other techs, keeping payroll and

scheduling, fairly distributing work and keeping the team on track with d eadlines, proper training, and enforcement of policies

in regards to software and hardware restrictions

Skills

- Very technology literate; familiar with many different facets of a PC - Quick to learn and acquire new skills

-Organized and dedicated to customer satisfaction -Familiarity with inner-workings of business and office work

-Type 95wpm -Able to independently perform many PC hardware, software maintenance and repair functions -Outgoing, fast-paced,

quick learner -Able to do manual labor and heavy-lifting -Repair skills and overall facility maintenance abilities -Leadership skills

honed both on the job and outside the workplace with various workshops/military experience - CPR and First Aid Certified (along with

many other courses trained by the USMC)

Accomplishments

-Dynamic Leadership Institute Graduate (help mold leadership skills) -WKU Rugby Co-Captain (Fall ’09)

-LeaderShape (Week long program for top 50 leaders at WKU) - DEP Assistant (help USMC recruits prepare for training) - Deans

List for four Semesters at WKU -Liaison between WKU and Downtown Commerce Committee (help with relations and

collaboration between the two) -Founding Father of Alpha Tau Omega (ATO) National Fraternity at WKU (helped start a chapter

on campus) -Social Chairman of ATO National Fraternity -SGA Senator for 3 Semesters -Coordination of ALL events

(philanthropy, social, fundraising) in ATO - Model UN competitor at Harvard and Chicago 3 years (Collegiate) - Student Veterans

Alliance member – United States Marine Corps Officer Candidate Program – United States Marine and graduate of Military

Police Officers Academy -Volunteer work including: Humane Society, BBBS, Peer tutoring, City Clean-up, Baptist Campus

Ministries and Habitat for Humanity -Coordination for “Bluegrass Bash” WKU’s Statewide Rugby Tournament; Responsibilities

include: Brochure design, Team Coordination, Facility management and clean up

References

SSgt. Josh Metcalf Platoon Commander USMC 1-270-***-****

Sgt. Milam, Franklin USMC superior and colleague 1-949-***-****

Jay Armfield Business Owner Tidewater Security 1-270-***-****

Lindsey Turner Advertising and Marketing internship supervisor 1-803-***-****

Tonya Archey Director of Military Student Services 1-270-***-****



Contact this candidate