Customer Service Manager
Resume:
Tammy Morris
Louisburg, NC. 27549
aceint@r.postjobfree.com 252-***-****
Personal statement
An experienced Program Manager who has demonstrated the ability to lead a diverse set
of people and programs to success in a variety of highly competitive markets and fast
paced environments. Proven ability to successfully develop innovative and cost effective
solutions for enhancing competitiveness, cost cutting and improving customer service.
Work Experience
Dynamedics Healthcare Services Inc.
February 2014-April 2014
Office Administrator
Manage In Home Health Care office
Keep client/employee files organized and up to date
Set up client and employee interviews
Develop client forms and spreadsheets to track progress
Personnel management
Direct marketing/Recruitment
Easter Seals UCP NC & VA
September 21, 2011- March 20, 2013
Program Manager Residential Group Homes (promotion)
Management of 6 DD/MH group homes and 6 MH/DD apartments within the Rocky
Mount Community. Over see the direct supervision of direct care professionals,
administrative supervisors and team lead's. Provided professional services for the
organization.
Provided program development, personnel management and overall operational
administration, including coordination of ongoing activities to meet the
established goals and objectives of the organization.
Comply with the division of MH/DD/SSA standards, requirements of funding
systems, license and HUD requirements.
Provided effective monitoring and financial management of the programs.
Seek and recommend potential opportunities for cost containment and analyze
variance reports from budget plans and anticipated trends.
Conducted and set up trainings for all staff within my programs as well as contacted
outside sources to complete the required expectations of both the agency and the
state. Also provided the materials to complete these trainings.
Complete oversight of both Mental Health and DD case management services and
CST programs.
Program Supervisor Residential (promotion) August 2010- September 2011
Supervision of residential programs in mental health apartments to ensure client's
needs were met and QM targets were achieved. Provided program development,
personnel management and overall operational administration including
coordination of ongoing activities to meet the established goals and objectives of
the organization. Comply with the division of MH/DD/SSA standards,
requirements of funding systems, license and HUD requirements. Provide
professional services for the organization.
Conducted and set up trainings for all staff within my programs as well as across the
agency. Gathered and provided materials to perform these trainings as well as
contacted outside sources to complete the required expectations of both the
agency and the state.
Assist with developing and maintaining program budgets for 3 programs.
Specialized training- CPR, first aide, blood bourne pathogens, NCI, medication
administration, IRIS training, diabetes management, seizure training and first responder
training.
Community support team professional -July 2009-August 2010
Managed a caseload of adults that were diagnosed with mental health, DD as well as
substance abuse, to ensure all needs were met in a timely, thorough and organized
manner. Assisted with completing PCP's, conducting treatment team meetings,
daily documentation, assisted with social skills, med. management, Dr.
appointments and other daily living activities.
Assisted with conducting on the job trainings to both staff and individuals. Taught
basic skills trainings to the individuals that we worked with.
Lyons Quality Home Services- Dec. 1999- May 2009
Provided assistance with daily life skills, administered medications, created behavior
plans, worked with MH consumers and taught basic life skills.
Provide program development, personnel management and overall operational
administration including coordination of ongoing activities to meet the established
goals and objectives of the organization.
Comply with the division of MH/DD/SSA standards, requirements of funding
systems, license and HUD requirements.
Group Home Solutions - Aug. 1994-May 2009
Supervision of residential programs in mental health apartments to ensure clients
needs were met and QM targets were achieved.
Provided program development, personnel management and overall operational
administration including coordination of ongoing activities to meet the established
goals and objectives of the organization. Provided professional services for the
organization.
Comply with the division of MH/DD/SSA and HUD standards, requirements of
funding systems and license.
Created treatment plans, created behavioral plans, conducted treatment meetings,
supervised GH staff, provided basic life skills and worked with both MH and DD
consumers.
References available upon request.
Contact this candidate