Customer Service Quality Assurance

Sandhya Pochiraju

Pharmacy Technician - Sonal J. Shah Event Consultants

Forest Hills, NY

**********@*****.*** - 929-***-****

I am an enthusiastic person who excels at multi-tasking and working in a fast paced environment. I am

currently looking for a position where I can effectively utilize my skills whilst offering me an opportunity for an

advancement in my career.

WORK EXPERIENCE

Pharmacy Technician

Apthorp Pharmacy - New York, NY - December 2013 to Present

Prescription processing and inventory management

• Management of local and international deliveries for fertility medication

• Handling phone calls using a switchboard system

Events Assistant

Sonal J. Shah Event Consultants - New York, NY - March 2013 to Present

Management of budget guides, vendor guides, payment guides and timelines

• Social media - Writing daily blogs, maintenance of Facebook and Pinterest accounts, updating the company's

pages on Wedding websites

• Mediation between clients and vendors

• Creating seating arrangements, floor plans and management of RSVPs

• On-site co-ordination of events: Overseeing décor, food, transport, entertainment and accommodation

arrangements

• Organization of welcome bags, wedding favors, place cards arrangement and handling gifts received

Pharmacy Technician

Duane Reade - New York, NY - August 2012 to Present

Accurate prescription processing with an emphasis on speed in order to ensure high levels of customer service.

• Data entry, management of third party transactions, reconstitution of oral liquids, making doctor calls for refills

and ensuring validity of prescriptions

• Inventory control, management of returns, recalls and expired products. •

• Operation of the cash register for check out using cash, checks and electronic tenders.

Industrial Intern

Glenmark Pharmaceuticals - February 2012 to June 2012

Worked with the Quality Assurance and the Quality control department to ensure the conformation of all

protocols and Standard Operating Procedures in the production department.

Marketing Assistant

Sagar Hospital - Bangalore, Karnataka - July 2011 to January 2012

Involved conducting surveys on patients who visit the hospital frequently and performing a dissertation of the

data by statistical analysis.

Event Co-coordinator

SPIC MACAY Foundation - July 2007 to May 2011

Conducted and coordinated various concerts for the organization that focused on promoting Classical music

and dance amongst the youth.

• The job involved stage set-up, anchoring, marketing and managing hospitality arrangements of the artists.

EDUCATION

Bachelor of Science

Manipal University

2007 to 2011

Class XII

St Ann's High School - Hyderabad, Andhra Pradesh

2005 to 2007

General Certificate of Secondary Education

The Coast Academy - London

2004

ADDITIONAL INFORMATION

SKILLS

• Proficiency in Microsoft Office - MS Word, MS Excel, MS PowerPoint

• Familiar with HIPAA regulations, New York State and Federal pharmacy laws •

• Organizational skills

• Fast learner

• Efficient at multi-tasking

• Strong oral and written communication skills

Contact this candidate