678-***-**** vivianhinchey@gmai
Cel l.
*** ****** **** ********.***/vhinc
Drive. hey
Murfreesboro,TN
37128
Vivian L. Keeton-Karst
Objective Pursuing a rewarding and challenging position, where
my talents and experience may be utilized to increase
profitability within a company.
I am available and anxious for relocation.
Experience 2012-Present Hawthorne
Residential Partners, LLC Kingsport, TN
Community Manager
Oversee, monitor and methodically manage a 320-unit,
conventional housing apartment community that has
been undergoing renovations.
Train, motivate and lead a team of 8 Leasing
Personnel and Maintenance to achieve company and
investor goals and objectives, while practicing
ethical and legal business practices.
Create and implement strategic Marketing Plans
designed to generate qualified prospects.
Maintain and audit resident lease files to ensure
accuracy and order of information.
Integrate monthly internet promotional ideas into
daily leasing to achieve steady incline of occupancy,
economic occupancy, and revenue.
Inspect and follow up completed work orders, resident
requests, and completed make readies to guarantee
100% resident satisfaction.
Set daily, weekly, and monthly goals for the team to
keep them motivated.
Create an annual budget to successfully lead my team
in the direction that my owners, investors, and
management company expect.
Monitor the traffic to guarantee that follow up
procedures are completed in a timely fashion.
Organize monthly social events to ensure that our
residents are experiencing our company's "Live It"
vision.
Achieved the monthly budgeted occupancy goals every
month that I have been manager of my property.
Exceeded monthly income goals and increased the
revenue by 8% every month that I have managed my
property.
2002-2012
Ram Partners, LLC Atlanta, GA
Property Manager
Conducted all business in accordance with company
policies and procedures, Fair Housing, Americans with
Disabilities Act, Fair Credit Reporting Act, and all
other laws pertaining to apartments.
Assisted in the formulation of the property budget.
Employed budget as the primary tool for staying
within budgetary guidelines throughout the year.
Ensured that all rents were collected when due and
posted in a timely manner.
Performed evictions, utility shut-offs and landlord
liens as required on delinquent rents.
Maintained constant vendor/contractor communication
concerning work scheduling, billing, and certificates
of insurance
Hired, terminated, trained, motivated and supervised
all on-site staff in order to achieve operational
goals. This included new employee orientation, annual
performance reviews, timecard review and approval,
and enforcement of employment policies and
procedures.
Conducted ongoing training with office staff; e.g.
leasing paperwork, workplace safety, etc.
Ensured that lease files were complete, accurate, and
properly executed.
Maintained records on all aspects of management
activity on a daily, weekly, and/or monthly basis.
Submitted required reports and forecasts to the
corporate office on a daily, weekly and/or monthly
basis.
Maintained positive customer relations with current
and prospective residents.
Initiated and implemented policies/procedures to
address resident concerns; e.g. service requests,
noise complaints, etc.
Maintained an awareness of market conditions and
trends.
Acquired a clear understanding of NOI, ROI, and cash
flow. Remained well grounded in property financial
analysis.
Procured complete understanding of Fair Housing.
Enjoyed a basic understanding of human nature and
what motivates different personality types.
Employed a thorough understanding of apartment rent
collection procedures.
2001-2002
Apartment Home Properties Duluth, GA
Property Manager
Oversaw maintenance and office staff
Implemented marketing strategies
Created annual budgets
Prepared weekly reports and monthly financial
projections
2000-2001 Place
Collegiate Properties Morrow, GA
Property Manager
Served as liaison between Clayton Place Apartments
and Clayton State University.
Implemented solutions to resident concerns.
Assisted in creating Policy and Procedures that were
incorporated through-out the company.
Maintained positive relations with city and college
officials.
1999-2000 Community Living Concepts
Atlanta, GA
Resident Manager
Maintained accurate and efficient accounts.
Supervised 2 office personnel and 4 maintenance
personnel.
Promoted positive resident relations for a 300-unit
apartment complex.
Marketed community to meet high occupancy.
Education 1993-1996 Northeast State Technical Community
College Blountville, TN
Business Management and Accounting.
Skills OneSite, ESite, Efinancials, AMSI Dos,
RentRoll, BCL, Yardi, Excel, Word, Social
Media Websites, Microsoft Office
Awards Recognized as "Property of the Year" 2009
for the Georgia Region.
Received "Spirit Award" which is top
honor for corporate participate in RAM projects.
Income growth ranged from 5%-8%
during 2005-2010.
Assisted in multiple due diligence
and takeovers
Traveled to assist with training of
new Property Managers.
Assisted with troubled assets and
properties with occupancy problems.
Awarded top honors for collections
for Atlanta Food Bank food drive.
Awarded company's "Live It" Award in
2013.