LISA M. PFAFF

aceij4@r.postjobfree.com

QUALIFICATIONS

*Strong Customer Service / Client Relations Skills

*Conflict Resolution Expert

*Strong communication Skills *Willingness

to go the "Extra Mile"

*Committed, Reliable, Professional and Dedicated

*Creative & Critical Problem Solver

*Leadership & Mentoring Skills *Detail

Oriented & Organized

*Ability to multitask / Self Directed Worker

*Committed to Team Concept

HIGHLIGHTS OF EXPERIENCE

Management & Supervision: Supervised/Managed performance of several work

groups in completing goals and duties while ensuring adherence to all

ethical and legal guidelines. Delegated job duties and evaluated team

performance/effectiveness. Implemented and maintained organizational

policies for maximum efficiency. Conducted employee-client training

sessions, classes and programs. Managed mortgage branches, real estate

office, apartment community and cosmetic business and contributed

positively to the companies' profitability. Staged homes listed for sale

to appeal to buyer's desire to purchase. Led group civic fund raising

events. Co-managed Apartment Community with 582 units and team of 15

employees, 5 of which were office personnel keeping at high occupancy rate.

Led new employees in front desk procedures while continuing to lead in up-

selling room reservations in 980 room hotel and small resort contributing

to increased occupancy and increased revenue through upselling rates.

Always tried to lead co-workers and employees with respect and dignity

while helping them achieve the highest standards.

Relationship Building/Dedication: Strong ability to quickly establish

rapport with customers, co-workers, and strategic alliance partners.

Ability to quickly identify concerns/problems within the group work

situation and implement appropriate measures in timely fashion. Designed

and implemented community newsletter for Apartment Community residents and

carried that through with Mortgage and Real Estate clients and strategic

alliance partners. Plan of action implemented in Mortgage and Real Estate

business to inform and educate clients and lead them to achieving their

financial goals. Encouraged patients, clients and strategic alliance

partners in establishing and attaining goals and feelings of success and

accomplishment while interacting together treating them with dignity and

respect.

PROFESSIONAL HISTORY

2003 to 4/13 Licensed Real Estate Consultant (Self

Employed) - License is Current and Active (part-time 12/6-4/13)

. Sales, Leasing, Property Management & Broker

Price Opinions and Inspections

1994 to 2002 Licensed Mortgage Broker/ Loan Officer (Self

Employed)

Prior to 1994 Hotel / Property Management

. Hotel/Resort Front Desk Supervisor (2 years)

. Apartment Complex Assistant Manager (2.5

years)

Sales/Advertising/Marketing

. Cosmetic Sales (5.5 Mary Kay, 5 of which as

team Leader as well as Clinique 2yrs)

. Advertising/Marketing/Accounting Program

Assistant for home office of Restaurant

Franchisee (5+ years)

Counseling/ Home Health Services

. Substance Abuse Counselor (2 years - 6 months

internship)

. Private duty Home Health Care Giver (24 hours

a day for 2 years)

RETAIL SUPPLEMENTAL WORK EXPERIENCE

12/06 to 3/14 Bed Bath & Beyond; Front End Supervisor /

Customer Service Supervisor; Health & Beauty Assistant

(Harmon Drugs) - increased sales of name brand

products by 25% for last 3 quarters

1999 to 2000 Dillard's - Fragrance Department - Part time

while Mortgage Broker - always exceeded sales goals

Prior to 2000 L.S. Ayres Dept Store - Clinique (2 years)

Thom Mc An Shoes - 4 years - Assistant Manager for 2

years

EDUCATION

State of Florida *Licensed Real Estate Agent, CAM coursework

Indiana University *Bachelors of Science: General Studies

(Graduated with Honors)

Purdue University *Minor Psychology

*Substance Abuse Counseling Services Certification

(1st Recipient IPFW)

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