Customer Service Manager
Resume:
Vanessa Trujillo
Gahanna, Ohio 43230
(C) 614-***-**** (E) ************@*****.***
Professional Summary
I am a very trustworthy, responsible, and determined asset to have working
for your company. Favorable customer service and defining performance
expectations are very important to me. I would love to become a long term
employee at a company that values teamwork. I have a natural gift to grasp
concepts quickly and retain generous amounts of information. This helps
with my quaint adaption to new and exciting environments. I enjoy working
in a team setting, but I shine in independent settings as well. I am
dedicated to the overall success, goals, values, and mission of the
company.
Areas of Expertise
Exemplary with register and customer service skills.
Insightful and educated with Point of Sales systems, computer programs, and
other equipment used in retail and food and beverage establishments.
Mindful of keeping the appearance and atmosphere of the business enjoyable
and pleasant for guests and coworkers.
Devoted and dependable in exercising all expected responsibilities and
ethics of the business.
Able to multitask well and recall each task chronologically.
Natural ability to be personable with customers and deduce their inquiries
into achievable options and solutions.
Work History
Macy's 06/2013 - 01/2014
Sales Associate
4141 Easton Loop East, Easton Town Center, Columbus, OH 43230
At Macy's I ensured each customer experienced a personal and enjoyable
visit. I went to every length necessary to ensure that the customers were
able to locate everything that they intended on purchasing upon entry. Even
if the item was not available at our location I contacted other stores or
ordered it from our distribution center. Also, in most cases a few extra
accessories to complement their new outfit or wardrobe. I worked in various
departments and averaged thirty hours a week. I easily achieved my daily
sales goal every shift and received countless recognition cards and
incentive rewards from my manager for outstanding customer service.
Panera Bread 11/2012 - 04/2013
4965 N. Hamilton Rd. Gahanna, OH 43230 614-***-****
Ringer
At Panera I averaged thirty hours each week. I took each customer's order
and processed their payment ensuring I was attentive and friendly. I
ensured that the area I was working in was always cleaned and stocked
during my downtime. I typically worked the barista stations when we were
busiest because with my previous experience I was very efficient and I also
enjoyed it very much. I kept in good standing with all of our customers as
well as our regulars and I enjoyed watching first time visitors quickly
become regular's as well.
Cantina Laredo 12/2011 - 10/2012
8791 Lyra Dr. Columbus, OH 43240 614-***-****
Hostess
Also trained in Bar Backing, Food and Drink Running, and Marketing
At Cantina Laredo I averaged twenty hours each week. I worked as a team
with all of my coworkers to keep the restaurant running well with great
customer service and efficiency for each of our guests. I took pride in our
ability to provide, in my opinion, the best restaurant experience for each
guest. In the marketing aspect I created relationships with surrounding
businesses and hotels to help grow our customer base. As a result we held
many company meetings and business events in our private dining room or
patio. We also received a large return of first time guests.
Hastings Entertainment 11/2010 - 11/2011
12501 Candelaria Rd. NE Albuquerque, New Mexico 87112 505-***-****
Barista
Also trained in Lifestyles, Books, Magazines,, and Cashier
At Hastings Entertainment I averaged thirty hours each week. I ran the
entire caf independently during my shifts. During my employment at
Hastings I was also introduced to managerial procedures in the cafe. In
February I received an outstanding performance statement for achieving a
score of one hundred percent during our February Secret Shopper visit.
Since I was trained in all the areas of our store as well and enjoyed
receiving extra hours the department managers would ask me to cover many
shifts.
Keva Juice SW 07/2010-11/2010
11201 Menaul Blvd NE Albuquerque, NM 87112 505-***-****
Team Member
At Keva Juice SW I averaged fifteen hours each week. I enjoyed working as
team to deliver delicious smoothies to our customers quickly. I knew all of
the correct proportions and ingredients needed to make each of the
smoothies we offered. At Keva Juice we focused primarily on upselling, low
waste, and cleanliness.
Education
Columbus State Community College 2011- 2012
In the enrollment process at CSCC I successfully passed Compass Placement
Tests with a score of ninety eight percent or higher and pursued an
Associate Degree in Medical Laboratory Technology. I decided that was not
what I truly aspired to become so I am currently taking time off to explore
the different degrees offered at Columbus State until I decide. A full time
job is my current priority.
Central New Mexico Community College 2010-2012
At CNMCC I successfully passed General Education Development Tests and
received a New Mexico High School Diploma with honors August 6th, 2010.
During my time there I also completed all of the prerequisites needed to
pursue an Associate's Degree in Science in Medical Laboratory Technology.
References
Lexi Department Manager at Macys 614-***-****
Mike BelCastro General Manager at Cantina Laredo 614-***-****
Jason Brown Assistant Manager at Cantina Laredo 614-***-****
Ashley Assistant Manager at Panera Bread 614-***-****
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