Melissa DeMars

972-***-****

**** * ****** **. ******, Ar.72086

aceihy@r.postjobfree.com

Objective: Dependable worker seeking an Administrative Assistant or Office Manager Position utilizing many years of transferable experience. I’ve been a Manager, Customer Service Team Lead and I have communication skills from a variety of settings.

Qualification Highlights

Office Management

Managed 6 employees

Administrative Assistant to a TV celebrity

Scheduled weekly meetings & CompUSA training meetings

Excellent reputation as competent, patient, reliable & responsible

Customer Service

Received 6 awards for customer service

Receptionist Duties (data entry, order supplies and office maintenance)

Answered phones, routed calls and took accurate messages for 60+ incoming lines

Assisted customers with billing concerns and online banking transfers

Data entry processing, resetting passwords, address changes and security questions

Provided help desk assistance to customers seeking advice on various contracts.

Dispatched service technicians on appliance service calls

Skills

Computer literate – high skill utilizing Internet and Macintosh and PC applications

Provided product knowledge on Symantec software & developed training manuals.

Processed payroll (AR, AP)

Employment Summery

Customer Service Agent 09/11 – 02/12 (CMI Group) Carrollton, TX.

Customer Service Rep 09/08 – 12/10 (Assurant Solutions) Addison, TX

Clerical Office Assistant 05/13 – NOW (AR Workforce Center) Lonoke, AR

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