Customer Service Training
Resume:
Ashley Casson
Sherman, IL *****
**********@*****.***
OBJECTIVE
To join a growing team of motivated and self-driven individuals. To show my skills and
knowledge in sales, medical technology, and customer service. I want to seek
employment with an organization where I can improve myself, my skills, and provide
professional service for the people around me.
FULL-TIME PROFESSIONAL EXPERIENCE
SIU SCHOOL OF MEDICINE, SPRINGFIELD, IL
REFERENCE: SHERRY HAZEN, MEDICAL OFFICE COORDINATOR OCTOBER 2013--PRESENT
Medical Office Assistant
Perform functions related to the daily operation of the reception area for the Department
of Surgery. Execute great patient service by greeting patients, update demographic information,
obtain appropriate signatures for correct paperwork, enter referrals (if insurance requires one),
schedules return appointments, contacts patient via telephone in regards to appointments and/or
other information. Accepts payments from patients and records in appropriate account,
knowledge of money handling and batch maintenance, responsible for correct visit insurance,
whether it be private insurances, accident/workers compensation related services after receiving
proper information, obtaining waivers if needed. Run daily reports and schedules; successfully
change a providers schedule when needed. Able to work under pressure while having many
interruptions; perform simply calculations; follows proper instructions and guidelines; operates
office machinery; trustworthy of confidential documents; knowledge of medical terminology.
ST. JOHN’S HOSPITAL, SPRINGFIELD, IL APRIL 2012–JULY 2013
REFERENCE: ROD ANGELI, SUPERVISOR OF LABORATORY
217-***-**** EXT. 44126
Phlebotomy/Lab
Draw all labs requested by doctors; correctly perform venipuncture, arterial, and pediatric
draws; read and understand doctors’ orders; knowledge of tests being drawn and reason for the
tests; able to run I-Stats, whether it be venous, arterial, or capillary; handle and run urine tests
and throat cultures; knowledge of computer and technological work; able to enter results in the
computer and/or paper for doctors; work under all types of circumstances and conditions; trained
to work in the Emergency Department, Carol Jo Vecchie, and the main stack at St. John’s; have
drawn labs on patients during codes/rapid responses; able to communicate well with co-workers,
doctors, nurses, patients, etc.
PART-TIME PROFESSIONAL EXPERIENCE
THE SUN ROOM TANNING, SPRINGFIELD, IL AUGUST 2008--APRIL 2012
REFERENCE: JOHANNA BERNARDY, MANAGER OF STORE
Tanning Consultant
Consult with customers about the correct bed and amount of time for them; great
customer service skills; handle problems appropriately; keep the store clean; wash down the beds
and towels; handle money; settle drawers at end of shift; open drawers at beginning of shift; open
and close store correctly; knowledge of computer and technological work; commission sales;
sold lotions and tanning packages.
SAM’S TOO ITALIAN RESTAURANT, SHERMAN, IL MAY 2006 - AUGUST 2008
REFERENCE: JOHN PENSABENE, OWNER
Cook/Phones
Prep and cook food; read order tags; take phone orders; great customer service skills;
handle money; clean the kitchen and tables; wash and put away dishes; run drive-thru window;
help servers when busy; handle problems appropriately; do my job to my best ability.
EDUCATION
Williamsville High School – 2004-2008
Springfield College of Illinois – 2008-2010
University of Illinois at Springfield – Fall 2010
Benedictine University at Springfield – Spring 2011-Fall 2014
Will graduate with my Bachelor’s Degree in Business Management in August with extensive
courses in Science including:
Nutrition
Microbiology with Lab
Laboratory Techniques
Cellular Biology with Lab
Biological Organisms & Ecology with Lab
Introduction to Chemistry with Lab
General Chemistry I with Lab
General Chemistry II with Lab
Medical Terminology
Human Anatomy & Physiology I with Lab
Human Anatomy & Physiology II with Lab
Survey of Organic Chemistry with Lab
CERTIFICATIONS AND TRAINING
Certified Tanning Consultant
Trained Phlebotomist in Venipuncture, Arterial, and Pediatrics
Trained in I-Stat Usage and Point of Care Testing
Blood Borne Pathogen/TB Training
Fraud, Waste and Abuse Training
Policies on Industry Relations Training
Sexual Harassment Traning
HIPAA Training
Scheduler Training
EHR Training
Ethics Training
Hazard Communications & Radiation Safety Training
Introduction to Patient Business Services
Work Place Violence Prevention Training
Microsoft Training, including Word, Excel, PowerPoint, and Spreadsheet
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