Customer Service Administrative Assistant

KATHY FILORAMO

**** **** **. **, ***, MI ***** (C) 616-***-**** **********@*****.***

Professional Summary

Highly motivated and skilled in management who graciously handles and resolves challenging client

issues. Driven to consistently deliver exceptional client support.

I am able to provide you with skills such as organizing educational forums, meet-ups and pitch events

to promote networking and connectivity between entrepreneurs, service providers and funders.

I am able to make people comfortable when the have contact with your company. I will make people

leave saying that we did all we could to help them with their requests.

I will be available to you if other employees call in sick. I can be called in at anytime I am needed.

I respect others privacy and I understand the need to respect my co-workers and clients.

I would be an asset to your company because I enjoy working, I enjoy being with people and being

busy.

Skills

MANAGERIAL BACKGROUND I UNDERSTAND THE NEED FOR CONFIDENTIALITY

BUDGETING I AM TRUSTWORTHY AND VERY RELIABLE

ADVERTISING EXPERIENCE WITH BILLING

EFFECTIVE PUBLIC SPEAKING I ENJOY WORKING AS A TEAM WITH MY CO-

WORKERS

STRONG CONFLICT RESOLUTION SKILLS

I AM NOT AFRAID TO MAKE A DECISION AS LONG

GOOD COMPUTER SKILLS AS I KNOW IT WOULD NOT CONFLICT WITH MY

EMPLOYERS MISSION

TYPING LEGAL DOCUMENTS

GOOD WITH THE PUBLIC

QUICK LEARNER-I LIKE TO LEARN NEW JOBS

I AM AVAILABLE AT ANY SCHEDULE, DAYS,

EVENINGS AND WEEK-ENDS

Work History

ADMINISTRATIVE ASSISTANT

JOHN R. FILORAMO, P.C., LAW OFFICE – 504 LUDINGTON ST., ESCANABA, 0 8/2011 t o 0 5/2014

MI 49829

Some of my responsibilities include:

1. Answering telephones

2. Scheduling appointments

3. Greeting clients

4. Typing briefs, motions, orders, proof of service, interrogatories, letters, subpoena's and any

other request's from my employer.

5. Delivering documents to the courthouse and other attorneys

6. Keeping all calendars up to date

7. Input clients time with attorney into computer

8. Input payments and send out bills

CUSTOMER SERVICE SPECIALIST

J.C. Penney Co. – Escanaba, MI and Grand Rapids, MI 0 8/2007 t o 1 2/2011

My responsibilites were as follows:

1. Greet all guests

2. Ring up guests purchases

3. Take in returns

4. Help guests find what they were looking for or order it for them from the catalog.

5. Stock shelves

6. Set up displays

7. Straighten the store

8. Fill in where I was needed

RECEPTIONIST

OLSEN, FILORAMO & MCNAMARA, P.C. LAW OFFICE – ESCANABA, MI 49829 0 5/2005 t o 0 7/2005

My responsibilities were as follows:

1. Greet clients

2 . Answer telephones

3. Type letters, deeds, motions, orders, proof of services and any other requests

4. Delivered documents to the courthouse

5. Help the other administrative assistants with their work

GENERAL MANAGER-ECONO LODGE ON THE BAY

MENOMINEE HOSPITALITIES, INC. – MENOMINEE, MI 49858 0 4/2003 t o 0 4/2005

My responsibilities were as follows:

1. Run the operations of the hotel and tanning salon

2. Hire and fire employees

3. Make sure employees were doing their jobs

4. Paid bills

5. Prepared paychecks

6. Purchased all equipment for hotel

7. Purchased bedding, furniture, curtains, drapes, TV's, hot tubs, towels, toilets, sinks,

countertops, computers, telephones and all other necessities for a hotel and hotel guest room

8. Purchases tanning beds, decorated the entire salon, purchases a computer system for the

tanning salon.

9. Installed the reservation system

10. Went around the town to solicite business for the hotel, such as school tournaments, businesses

that brought in out of town people and to make the community aware of the hotel and amenities

11. Belonged to the Chamber of Commerce

Education

High School Diploma: TEACHING

EASTERN MICHIGAN UNIVERSITY - Ypsilanti, MI 2 YEARS OF COLLEGE

Accomplishments

I have overseen the remodeling of an entire hotel.

I have organized and run many large health fairs.

I brought a program called "lifeline" to our community and ran that for a number of years. I did all the

home installations, removals, interviews and billing.

I have had training in grief counseling.

I have done quite of bit of fundraising and public speaking.

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