Customer Service Manager

Dairic M. Douthit

**** ****** ***** ****. *** ***

Montgomery, AL 36117

E-mail: aceida@r.postjobfree.com

Contact :404-***-****(cell) and 334-***-****

aceida@r.postjobfree.com

OBJECTIVE

To obtain a position in a school environment or another office setting offering developmental

opportunities that will enable me to use my educational background, great communication, and

organizational skills to grow within the institution.

EDUCATION

July 2014- Present

Alabama State University-

Montgomery, Alabama

Master of Education in School Counseling

August 2007-December 2013

Jacksonville State University

Jacksonville, Alabama

Bachelor of Science in Criminal Justice.

Minor in English and Business Technical Writing.

EXPERIENCE

September 2008-May 2014

Arby’s

Assistant Manager

Oxford, Alabama

• Assisted with providing Team Members and Shift Managers with appropriate training

• Developed sale projections and scheduling; improved inventory control

• Organized records

• Planned recruiting and interviewing

• Demonstrated good working knowledge of all restaurant equipment

• Provided customers with quality food, fast and friendly.

May 2009- August 2009

Georgia State University

Academic Advisor Assistant

Atlanta, Georgia

• Provide academic advising to returning students, individually or in groups, about College

policies, programs of study and degree options.

•

• Support career services by counseling students on career options and guiding their development

of job search skills.

• Assist career services staff with special projects.

• Work closely with the Academic Office and Student Services to connect students to academic

support

•

June 2005- August 2008

Wal-Mart

Customer Service Manager

Jacksonville, Alabama

• Demonstrated communication and leadership skills

• Instructed suggestive tips on organizing material

• Completed orientations with the four-phase program

• Expedited Wal-Mart policies and procedures

• Supervised with knowledge obtained from experience; monitored daily cash operations

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