Manager Customer Service
Resume:
LANEY G. AUSTIN
**** ******* *****, * *****, AL * 5126 C: 3 34 - 695 - 2779 ****************@*****.***
PROFESSIONAL SUMMARY
Self-motivated office administrative professional offering strong work ethic and determination to complete tasks in a
timely manner. Accurate and detail-oriented with extensive bookkeeping, clerical knowledge and managing vendors
relations.
SKILLS
Microsoft Office and Outlook Notary Public in the State of Alabama
l l
QuickBooks & Check Scan Self-starter
l l
Adobe software Problem resolution
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ReproDesk and Fab-trol Deadline-oriented
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Accounts receivable professional Schedule management
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Strong communication skills
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Excellent managerial techniques
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Expert in customer relations
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Effective time management
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ACCOMPLISHMENTS
Multitasking
l Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
l Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and
resolving problems to maximize efficiency.
Training
l Successfully trained staff in all office systems and databases, policies and procedures while focusing on
minimizing errors and generating superior results.
Reporting
l Maintained status reports to provide management with updated information for client projects
WORK HISTORY
Sales and Estimating Administrator, 12/2013 to Current
Southeastern Plateworks – Birmingham, AL
l Interface with Contracts Manager, Business Development and Marketing Manager and Estimating personnel
during the life of the bid process.
l Assist the Contracts Manager with the project award and closure processes
l Data entry/ Firm lump sum bids and any job changes required all material to be "taken off" from the RFQ/RFC
drawings.
l Facilitated processing of RFI's, submittals and drawings for all bids.
l Submitted all project closeout documents in accordance with the contract.
l Assisted the Contracts Manager with bidding new jobs and projects.
l Created and maintained computer- and paper-based filing and organization systems for records, reports and
documents.
l Investigated issues and problems and drafted responses to urgent requests.
l Served as a liaison between company president and clients regarding client accounts and new business
l Assisted in the monitoring and reporting on website traffic and performance.
l Completed and executed FTP procedures to transfer multiple forms of artwork files within the organization.
l Assist the Business Development and Marketing Manager in the maintenance contact references and projects in
CRM software or Excel database.
l Assist the Business Development Manager with creating a network of customer contacts, a reference list of
active projects, sales forecasts, and completing customer surveys
Office Manager, 04/2013 to 12/2013
Southeast Materials – Birmingham, AL
l Accounts Receivables & Payables/Clerical.
l Answers multiple phone lines and responds to caller's questions or directs the call to the appropriate party.
l Copies, distributes and files paperwork such as completed orders, contracts and job quotes and general
correspondence.
l Created new projects and new customer accounts.
l Created orders for material and sends to the correct plant.
l Open, sorts and distributes incoming mail and processes outgoing mail.
l Perform data entry into automated programs to track contracts, applications, filings, and other pertinent data
Prepare correspondence, memos, forms and reports using word processing applications software.
l Maintains records of fees collected from the public and all accounts receivables and payables.
l Process any statements and invoices.
l Coordinates all purchasing activities for Facilities and contacts vendors for pricing and availability.
l Provided support for CEO and sales team in managing operation work flow.
Debt Counselor, 03/2012 to 04/2013
Town and Country Acceptance – Birmingham, AL
l Fast paced environment of customer service and data entry.
l Updated customer accounts and information on a daily basis.
l Provide a consistent system of debt restructuring.
l Handle multiple accounts that deal with finances and negotiating contract renewals and settlement offers.
l Establish relationships with current accounts and new accounts.
l Communicating with creditors regarding contract renewals and settlement offers.
Assistant Office Manager, 01/2002 to 03/2007
VCA Becker Animal Hospital – Birmingham, AL
l Scheduled and confirmed appointments for entire management team.
l Managed incoming and outgoing calls for busy.veterinarian office.
l Updated patient accounts and information on a daily.
l basis.
l Supervised and trained admitting, billing and collection staff.
l Managed medical supply inventory, insurance records, patient charts and company files using online tracking
system.
l Handled and processed confidential patient information.
Receptionist/ Assistant Manager, 01/1995 to 01/2001
Executan Tanning Salon – San Jose, CA
l Scheduled and confirmed appointments for entire management team.
l Standardized department filing system to increase efficiency.
l Improved communication efficiency as primary liaison between departments, clients and vendors.
l Provided support for CEO and sales team in managing operation work flow.
l Supervised and trained 3 different locations with extreme efficiency.
EDUCATION
Bachelor of Science: Business Administration Management, 2015
Post University - Hartford, CT
Associate Degree: Business, 2011
George C. Wallace Community College - Eufaula, AL
l Coursework in International Finance, Statistics and Microeconomics
Excellent Professional References Provided Upon Request
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