Project Manager Management

Heather Fawn Lowry

*** ********* *****, ******** ****, AZ 85616

Cell: 520-***-**** E-mail: *******@*******.***

Website: http://www.linkedin.com/in/hflowry

Professional Experience

SYSMAN Operational Engineering Task Lead/ GNEPE Enterprise NetOps Group

Lead 2011 - Current

NCI Information Systems, Inc. Fort Huachuca, AZ

. Responsible for work breakdown structure (WBS), scheduling, risk

management, planning and tracking resources, quality, communication,

documentation, and change management for the integration and deployment

of System Center 2007 and 2012 to include ConfigMgr, Operations

Manager, Orchestrator and a custom data warehouse for centralized data

collection and reporting for the Army Enterprise.

. Ensures project deliverables meet customer needs, enforce reliability

and operability standards, and ensure systems are brought into

production quickly and efficiently. Also responsible for ensuring

standardized integration and deployment at all functional hierarchy

tiers for enterprise asset visibility and release management of

security patches and updates, operating system deployments, desired

configuration management

. Identifies capability gaps and new and changing requirements,

manpower, resources, and training requirements needed to operate and

maintain the enterprise tools. Work as part of the engineering staff to

identify resource requirements and create Lists of Materials (LOM) to

submit to government for additional equipment.

. Work as part of a team to develop technical proposals and other

business development initiatives

. Provides daily leadership, management, and support of 14 contractors (4

direct reports, 10 indirect) on the Army Enterprise Systems Management

(SYSMAN) task. Responsible for planning, organizing, directing the

work of subordinates within project scope.

. Provides tier 3 engineering support and administration for Storage Area

Network SQL Server 2008 R2/2012 Data Warehouse Cluster, and Server

2008/2012, SharePoint 2010 servers to support testing updates, new

products and releases, configuration changes, and functionality using

VMWare VSphere 5 and the infrastructure on the production network for

the custom database cluster.

. Creates custom SQL queries and reports. Also performs day to day

database maintenance, to include backups and other tasks as needed to

ensure data availability and integrity. Also creates and modifies

system related IA, technical, and project documentation as needed.

Promotes collaboration and provided technical guidance for 13 Task

Orders and 58 engineers facilitating vertical and horizontal

synchronization as NCI GNEPE Enterprise Network Operations (NetOps)

Group Lead.

IT Capability Manager, Senior- SCCM/SCOM/QMX

2011 - 2011

NCI Information Systems, Inc. Fort Huachuca, AZ

. Responsible for scope, scheduling, risk management, planning and

tracking, quality, communication and change management for System Center

2007 and a custom data warehouse for centralized data collection and

reporting. Ensures project deliverables meet customer needs, enforce

reliability/operability standards, and systems are brought into production

in a quickly and efficiently.

. Responsible for providing architecture, design development, integration,

analysis and technical recommendations of NETCOM Enterprise Network

Operations (NetOps) capabilities using the Department of Defense

Architecture Framework and ITIL practices

. Reviews, evaluates and recommends actions to improve the process for

conducting analysis of programs and initiatives

. Identifies capability gaps and new/changing requirements, manpower,

resources, and training requirements needed to operate and maintain the

enterprise tools.

. Assisted Microsoft SQL DBA with day to day database maintenance, to

include backups and other tasks as needed to ensure data availability

and integrity.

Technical Project Manager 2007 -

2011

General Dynamics-Information Technology Fort Huachuca, AZ

. Responsible for scope, scheduling, risk management, planning and

tracking, quality, communication and change management throughout

assigned project life cycles to include integration of the new

enterprise incident management, knowledge management, and asset

management system using the BMC IT Service Management Suite and to

analyze and re-engineer processes and procedures to align with ITIL best

practices for the call center.

. Works with external organizations to develop overall architecture for

the CTNOSC and internal teams

. Ensures project deliverables meet customer needs, enforce

reliability/operability standards, and systems are brought into

production in a quickly and efficiently.

. Other projects assigned for transition from engineering to production

include: OracleRAC 10g database cluster, Tivoli Netcool OMNIbus,

Distributed File System-Replicated (DFS-R), Veritas NetBackup, and Unix

Jumpstart servers into the Area Processing Data Center and the Conus

Theater Network Operations Center.

Systems Applications Analyst - Intermediate (Oracle DBA)

2004 - 2007

FCBS/General Dynamics-Information Technology Fort Huachuca, AZ

. Perform routine database operations and maintenance of an Oracle 9i and

10g RDBMS on Windows and UNIX (Solaris 9, Solaris 10, and HPUX) servers

in support of Modernized Installation Support Module (MISM) system,

database related support for Range Facility Management Support System

(RFMSS), Hazardous Substances Management System (HSMS), and Automated

Instructional Management System - Personal Computer (AIMS-PC)

applications.

English Teacher 2003 - 2004

Sierra Summit High School. Hereford, AZ

. Prepared and taught material to course goals and objectives based on

Arizona State Standards. Planned, prepared, and delivered lessons to

groups and individuals in a classroom environment in the areas of

English Grammar and Composition, World History, and Art at the secondary

education level.

Software Test Specialist 2001 -

2002

Ilex Systems, Inc. Fort Huachuca, AZ

. Use IEEE 829 Software Testing Standard to generate test criteria and to

assure inter-system operation of Army IEW and/or Intelligence Fusion

systems.

Intern Computer Programmer 2000 -

2001

Ilex Systems, Inc. Sierra Vista, AZ

. Analyze system operations; converted business requirements into

functional and technical design specifications into code using PL/SQL,

C/C++ and UNIX shell scripting.

. Perform system maintenance and administrative functions on Windows and

UNIX operating systems

Field Engineer 1998 -

2000

Pulau Electronics Corporation Fort Huachuca, AZ

. Provide direct maintenance support on US Army Networks and Training

Simulators (Trailblazer, Quickfix and BMMT) running UNIX using various

types of equipment, wiring diagrams, signal flow charts, technical

manuals, and troubleshooting charts.

Education, Certifications

MS Information Systems Engineering, Western International University

2008

BA English Literature & Composition (Minor: Computer Science), University

of Arizona 2004

EW/Intercept Tactical System Repairer (33T10), US Army Reserves

1996

ITIL v3 Foundations, Exin

2012

PMP, Project Management Institute

2011

Project+, CompTIA

2010

Security+, CompTIA

2009

Clearance

Current Security Clearance: TS Highest Clearance Held: TS/SCI

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