Customer Service Training

Jessica L. Deaton

*** *. ******* **., **** frankfort, il 62896 618-***-**** *******@***.***

EDUCATION

Southeast Missouri State University 5/2014

B.A. in Chemistry-Forensic Science Option

• Major instruments and methods used: Atomic Absorption Spectroscopy,

Flame Atomic Absorption Spectrometry, Infrared Spectroscopy, High-Performance

Liquid Chromatography, Raman Spectroscopy

Southern Illinois University-Carbondale 5/2012

M.A. in Criminology and Criminal Justice

• Graduate Research Projects: “Improving Entry-Level Law Enforcement Training” and “Is

There a Link Between Childhood Sexual Abuse and Adult Offending? The Victim to

Abuser Cycle of Sexual Offending”

Southeast Missouri State University 5/2010

B.S. in Criminal Justice

• Area of concentration: Law Enforcement

• Minor: Chemistry

• Honors Thesis: “A Comparison of Forensic Analysis of a Television CSI and A Real Life

Investigator”

WORK EXPERIENCE

Kent Library

Student Worker 1/2013- 5/2014

• Assist patrons by checking in/out library books, DVDs, 8/2007-

5/2010

other electronic media.

• Shelve books using the Dewey decimal system

• Manage the Instructional Materials desk, Circulation desk and help patrons when

needed

Extra Help, Inc.

Administrative Payroll Support 11/2012-12/2012

• Assist the payroll specialists in packaging and handling payroll checks

• Responsible for administrative duties such as filing, customer service and phone

management as needed

• Support the office front desk administrator with drug testing, answering phone calls

and scheduling interviews

Dillard’s

Sales Associate 6/2012-11/2012

• Assist patrons in purchasing merchandise 6/2011-8/2011

• Work a cash register and handle various forms of payment

• Open/close registers and count money each night and morning

Southern Illinois University

Graduate Teaching Assistant 8/2010-5/2012

Assist professor by helping teach an undergraduate level course

Hold office hours and assist students when needed

Grade papers/homework/tests and perform research

INTERNSHIP

Federal Law Enforcement Training Center, Glynco, GA 2011

• Assigned to the Inspector General Criminal Investigator Academy. Perform clerical work

and assist with the Basic Non-Criminal Investigator Training Program.

• Participated in many classes that made up the Criminal Investigator Training Program,

Uniformed Police Training Program, and Basic Non-Criminal Investigator Training

Program.

• Participated in several sessions of basic tactics, several sessions at the firearms range, and

various driving activities for the Driving Division.

PUBLICATION

Burruss, G.W., and Deaton, J.L. (2011). Preventing White-Collar Crime. In D. Mackey and K.

Levan (Eds.), Crime Prevention (345-358). Burlington, MA: Jones and Bartlett Learning.

AWARDS

• Thomas C. Castellano Outstanding CCJ Internship Award, 2012

Southern Illinois University

• Dean’s List, Southeast Missouri State University 2006-2010

• Cum Laude, Southeast Missouri State University 2010, 2014

• Honors Scholar, Southeast Missouri State University 2010

ORGANIZATIONS

• American Chemical Society

• Gamma Sigma Sigma-National Service Sorority

• Omicron Delta Kappa

• Phi Eta Sigma

• Criminal Justice Association

Contact this candidate