Customer Service Manager
Resume:
Umer Sharif
Brampton, ON, L6T 4N5
I am writing to express my interest in applying for an office clerk or administrative position with
your company.
You may be interested to know that I have experience in both administrative work, through
working as a front desk agent at Holiday Inn Express, as well as in customer service. My
experience at the Holiday Inn have equipped me with the skills that will help me excel in your
company. Skills such as performing repetitive task effectively as well as efficiently. Skills to
preform data entry tasks with utmost accuracy. Being able to answer phone calls in a professional
manner. The ability to work both independently, in the evening and night shifts where I am by
myself and must tend to everything, as well as a part of the team, in the morning where I must
work co-ordinate with the housekeeping staff as well as maintenance to get rooms and facilities
prepared for the guest. It has also given me the skills to work under pressure and meet tight
deadlines for when I am performing tasks for the general manager or setting up reservations for
guests. Also my years of experience in customer service have equipped me with skills to serve
customers in a professional manner.
I have graduated high school with honors and I am currently in my third year at York University in
their bachelor of business administration program. I have taken many computer software and
hardware classes which has given me the ability to learn new software’s and programs quickly. I
am also able to use Microsoft Word and Excel and have a little experience with quick books as
well. I also have excess to a vehicle and a “G” license.
I am a hard working individual, having started work in the early age of 14, and have learned to
balance work, school and personal life. I am flexible & highly adaptable to different work practices.
I have gained the ability to work for long hour while maintaining good work habits and attitude. I
have learned to take shorter breaks if necessary to get a task done and to finish any job I am
assigned before I leave.
To this end I am enclosing my resume outlining my education, and working experience for your
consideration.
.
Thank you for your consideration.
Sincerely,
Umer Sharif
6 Silver Maple Court
Brampton, L6T 4N5, ON
RESUME
EDUCATION
Completed 3 years in York University in Bachelors of Business Administration
Administrative classes completed:
- Financial accounting as well as Managerial accounting
- Finance
- Human resource management as well as Marketing
- Organizational Behavior
High school graduate in 2010 at Collingwood Collegiate Institute
- Graduated with honors
- Have taken grade 12 and 11 accounting and used the accounting software simply
accounting in both years of accounting
- Have taken grade 11 and grade 12 computer science and computer technology
SKILLS
Computers:
- Proficient with Microsoft office software’s, such as Microsoft Word, Excel and
PowerPoint
- Fast at learning new computer software programs
- Typing speed of 40 words per minute
Teams Player
- Have played 5 years of football and 3 years of rugby
Good at working individually
- Have to take care of hotel by myself during evening shits as I am the only employee
there
EXPERIENCE
Holiday Inn Express: From September 2013 to May 2014
Guest Service Representative and Night Auditor at the Holiday Inn Express,
Night Auditor:
- Running daily credit card transaction through a settled process,
- Recording revenue total for cash, checks and credit card transaction,
- Compiling and running statistical reports for all departments,
- Pulling all guest registration card for all guests, and ensuring the accuracy of charges
to the guest folio,
- Generating automatic revenue update and summary accounting reports for the
Manager’s review
- Front Desk Guest Service Representative:
- Actively interacted with guests including, greeting guests, welcoming them and helping
with reservation, check-in and checkout
- Creating reservations for guest either directly or through the phone
- Administered and manage cash handling responsibilities,
- Handled guest requests and concerns promptly and with courtesy
- Working on payroll with the General Manager
- Clerk tasks such as faxing and photo copying
- Handling quest complaints and providing solutions either through discounts or sending
someone to fix the issue or personally fixing the issue
Holiday Inn Express: From June 2009 to September 2013
Assistant Maintenance Officer:
- Handling any repairs needed to be done to rooms, the building or hotel facilities
- Preforming paint projects in the hotel
- Tending to the pool
- Interacting with guests while fixing the problems in their rooms
Zellers Restaurant: From June of 2007 to June of 2009
Waiter:
- Open the restaurant in the morning for business
- Assign guests to tables and wait on each table
- Handle customer complaints and attempt to provide a solution that will result in guest
satisfaction
- Maintain a clean environment within the restaurant through keeping clean dishes
sweeping the floor, and cleaning the tables
- Close the restaurant at end of hours
Tim Horton’s: From June of 2005 to January of 2009
Cashier:
- Take and complete customer order in friendly yet fast pace environment
- Maintain a clean environment within the restaurant through sweeping the floor, using
dishwasher to wash the dishes, cleaning tables and taking out the garbage
- Maintain coffee times to keep fresh pot of coffee
REFERENCE
Employer: Holiday Inn Express
Name: Mr.Khair
Position: General Manager
Phone Number: (Cell) 705-***-****
Employer: HolidayInn Express
Name: Mrs. Gillan Jenkins
Position: Front Desk Manager
Phone Number: 705-***-****
Other references can be given Upon request
Contact this candidate