Customer Service Manager

Mariellen Perch

**** **** **** *****: 216-***-****

Sheffield Lake, Ohio, 44054 Email: acehxd@r.postjobfree.com

PROFESSIONAL SUMMARY

Creative, resourceful and outcome oriented Manager with extensive experience in training and

development, management and supervision in retail and marketing environment. Understands

not only human resources aspect of business but also operations, profit/loss, and vital

importance of sustaining vitality of existing and new customer base (internal and external) as

high priority for sustainability. Reputation as fair-minded and inclusive manger. Driven by

advancing teams and administration through example, training and development and planning.

EXPERIENCE

World Market, Avon, Ohio 1999 –2013

General Manager, (2005-2013)

Market Trainer, (2010-2013)

Assistant General Manager, (2004-2005)

Assistant Manager, (1999-2004)

Multiple promotions in management positions. Maintained store budget and profitability by

attaining sales goals of $3.2M and by controlling expenses. Lead facilitator of quarterly

offsite training “Boot

Camp” for regional supervisors, focusing on outcomes regarding

customer service, product knowledge, visual standards, company policy and procedures.

Direct report to District Manager.

Go-to person in providing highly effective customer service management and quickly

resolving customer concerns resulting in retained loyal customers.

Recruited, hired and trained sales associates and supervisors.

Implemented company personnel policies and prepared performance evaluations of all

supervisors and staff.

Spearheaded process development including implementing and adjusting corporate

strategies to meet individual and regional store objectives.

Liaison to district manager, home office, supervisors and staff.

Gymboree, Cleveland, OH 1995-1999

Assistant Store Manager

Attained daily sales goals consistently for four years. Assisted General Manager in store

operations including recruitment, hiring and training of staff in POS, customer service and

merchandising. Prepared weekly payroll and sales reports for the home office. Opened and

closed store. Assisted as needed in temporary management in other stores within the district.

Direct report to Store Manager.

Additional Experience

A&P Supermarkets, South Plainfield, New Jersey

Multiple promotions during employment in training and development, new store launches,

management and team lead in supervision.

Training and Development, Front End Manager, Scanning Coordinator, Bookkeeper

EDUCATION AND PROFESSIONAL DEVELOPMENT

Middlesex County College, Edison, New Jersey

Associates Degree, Marketing

Lorain County Community College

Focus: Business Administration

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